1 – Learning Empathy to Improve the Patient Experience

NAHAM Connections Podcast

ABOUT THE EPISODE Thank you for joining us for the first episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM publications managing editor Kelly Rehan connects with Susan Milligan, CHAM, CRCR, DDI and R Factor Certified Facilitator, director of patient and guest experience at Ensemble Health Partners. Susan takes a deep dive into her white paper, “Hooked on a Feeling: Using Empathy to Create a Positive Patient Experience,” defines empathy, shares how Patient Access managers can nurture empathy among their staff and tells personal examples of memorable empathetic experiences in Patient Access. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/ConnectionsHookedonaFeeling *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/