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#106 Curious about… Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience
Manage episode 422979162 series 3490007
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Hello My Curious Colleagues! This Tuesday 6/11/24, on Episode #106 of the My Curious Colleague Podcast, I’m Curious about…Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience.
🌟 Tune in to discover how to craft the perfect FAQ that empowers your agents and enhances your consumer's experience.
Here's a sneak peek of some of what you'll learn:
🔹 🗣️Voice Matters: Ensure your FAQs reflect your brand's voice, especially for social media channels.
🔹 🔐 Transparency is Key: Balance sharing necessary information while keeping proprietary details confidential.
🔹 💪 Empower Your Agents: Equip your team with up-to-date product info and images to boost their confidence and engagement.
Don't miss this episode, packed with actionable tips to elevate your contact center! 🚀
🔗 Check it out now: www.mycuriouscolleague.com P.S. Visit my new website for past episodes, YouTube videos, and grab your free official sticker! 🎉
SPONSORSHIP: My new website – mycuriouscolleague.com - is sponsoring today’s episode. Do, check out my new website at www.mycuriouscolleague.com for more content, including past podcast episodes, YouTube videos, and even a free official sticker! Show your support for our function and for the My Curious Colleague Podcast. Let's keep learning together! 🙌
#contactcenter #customerexperience #faq #customerengagement
#cpgcx #marketingtips #podcast
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