Staying Customer Focused in Digital Transformation with Niki Manby, Mutual of Omaha

Life Accelerated

Host Anthony O'Donnell welcomes Niki Manby, Chief Strategy and Innovation Officer at Mutual of Omaha to share the remarkable journey of the company’s digital transformation that has boosted the success of the company.

Niki shares her extensive experience in financial services and fintech, showcasing how she's driving change and ensuring the company remains competitive and customer-focused. They explore the unique challenges of the insurance sector, the impact of agile methodologies, and the potential of emerging technologies such as AI to revolutionize the industry.

In this episode, you’ll hear insights from Niki's background and her strategic vision for integrating insurtech capabilities to foster an innovation culture within large enterprises.

Key Takeaways:

1. Build an innovation culture centered around solving customer problems rather than just business problems to foster innovation within the organization.

2. Use Agile and the Scaled Agile Framework (SAFe) to align business priorities with technology efforts to facilitate continuous communication and iterative improvements.

3. Adopt a balanced approach to InsurTech partnerships to lead to more effective innovation.

Timestamps

[00:02:03] Introduction of Niki Manby and her role at Mutual of Omaha

[00:05:01] Challenges in aligning strategy and innovation in insurance

[00:06:24] How digital innovation can be applied to the life insurance industry and innovation opportunities

[00:11:01] How to create a culture of innovation starting with customer problem-solving and fostering curiosity

[00:14:19] Addressing alignment between business priorities and technology through Agile methodology

[00:19:13] Impact of AI, specifically generative AI, on the insurance industry

[00:20:52] The importance of governance and controls in AI

[00:21:18] Summary by Anthony on the importance of embedding an innovation culture, integrating insurtech, and the potential of GenAI

Resources:

Connect with Niki Manby: https://www.linkedin.com/in/nikimanby/

Check out Mutual of Omaha: https://www.mutualofomaha.com/

If you are starting your digital transformation journey, check out these e-books:

• How To Kick Off a PAS Modernization Project, the Right Way: Insights From a Veteran Project Manager https://hubs.li/Q02rP_6z0

• Critical Resourcing Decisions that Ensure the Success of Your PAS Modernization Project https://hubs.li/Q02rP_D10

• The Reality Behind SaaS Policy Admin Vendor Claims. A Roadmap to Success https://hubs.li/Q02rP_Jf0