JudgeCast #293 – Large Event Customer Service With Marcos Sanchez JudgeCast podcast

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Cloud Realities

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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainability, AI, Data and Insight, Cyber, Cost, Leadership, Talent and, of course, Tech. Together, Dave, Esmee & Rob have over 80 years of cloud and transformation experience and act as our guides though a new reality each week. Web - https://www.capgemini.com/insights/research-library/cloud-realities-podcast/ Email - Podcasts.cor@capgemini.com

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JudgeCast #293 – Large Event Customer Service with Marcos Sanchez

2 yıl önce 1:23:06

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MP3•Bölüm sayfası

İçerik JudgeCast tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan JudgeCast veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

Judging is a Customer Service gig. However, customer service at small events and large events can look very different. In this episode Bryan and Charles are joined by L2 Marcos Sanchez to talk about what things you can do at large events to up your customer service game.

… continue reading

400 bölüm

#Magic: The Gathering #JudgeCast #Lifestyle #Games and Gambling

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JudgeCast #293 – Large Event Customer Service with Marcos Sanchez

131 subscribers

published 2 yıl önce

Paylaş

MP3•Bölüm sayfası

İçerik JudgeCast tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan JudgeCast veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

Judging is a Customer Service gig. However, customer service at small events and large events can look very different. In this episode Bryan and Charles are joined by L2 Marcos Sanchez to talk about what things you can do at large events to up your customer service game.

… continue reading

400 bölüm

#Magic: The Gathering #JudgeCast #Lifestyle #Games and Gambling

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JudgeCast #344 Tarkir: Dragonstorm Release Notes 1:39:17

13 gün önce1:39:17

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BEHOLD… A PODCAST. In this episode, Bryan Charles, and Marcos go over the mechanics from Tarkir: Dragonstorm and a dragon-sized clawful of cards that tickled our collective fancy. Join us as we go over more cards in more detail than you though you needed and perhaps more than you actually wanted. But don’t worry, there’s lots of big old dragons to give you that dopamine hit we all so desperately crave these days.…

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JudgeCast #343 – Taking the Call explains the Call 1:34:00

26 gün önce1:34:00

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1:34:00

Join Bryan, Charles, and Marcos as they spend entirely too much time and go into entirely too much detail on all the things you need to consider when taking a call as a Judge. Quick, what are the first three things you should do when you hear “Judge!”. Did you know there are things were supposed to be doing even before that? There are many types of calls you might get at an event. Running all the way from requests to go to the bathroom/request for oracle text, all the way up to having to de-escalate players calling each other cheaters. We spend this episode talking about the tips and tricks you need in order to successfully navigate all these different types of calls at your LGS all the way up to the Pro Tour…

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JudgeCast #342 Hidden Card Error: The Flow Chartening 1:21:10

6 weeks önce1:21:10

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1:21:10

In this episode Charles and Marcos troll Bryan by making him hype his least favorite infraction: Hidden Card Error, aka HCE, aka GRV-Private, aka Super Obnoxious Error. We go over how to recognize when HCE has occurred and when it hasn’t as well as the flow chart that handles all the exceptions and variables. It’s a fun time. If your last name is De Sade.…

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JudgeCast #341 – Aetherdrift Release Notes 1:07:45

9 weeks önce1:07:45

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1:07:45

Are you expecting a racing pun here? Too bad, because our special guest, Perry Kraker used them all in the episode. Like I would have to resort to Smokey and the Bandit, Days of Thunder, or maybe even Christine puns. And no one wants that. Join Bryan, Charles, and Perry as we talk about all the mechanics in Aetherdrift, and several of the cards you might see in your prerelease. Aetherdrift Missed Trigger Guide: Aetherdrift Missed Triggers Guide – Rules Resources…

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JudgeCast #340 – Top 10 Worst in Magic 1:19:39

11 weeks önce1:19:39

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1:19:39

Hello and Welcome to JudgeCast. Join Bryan, Charles, and Marcos as we take a somewhat tongue-in-cheek take on the Top 10 worst rules/mechanics in Magic. We pull from the IPG, MTR, and Comprehensive Rules on this tour-de-force of utter nonsense. We talk about rules, mechanics, and policy that are hard to keep straight or cause problems with judges or events. And no, banding does not make the list. Get out of here. Banding is easy.…

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JudgeCast #339 – Studying the CR and Policy Docs 1:21:44

12 weeks önce1:21:44

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1:21:44

Whether you are an judge candidate trying to learn the comprehensive rules, or an established L1 trying to learn the IPG, there are certain approaches that can help you learn the materials. One of those approaches involves listening to this podcast, but there are others as well. Join Bryan, Charles, and Marcos talk about study tips and advice in tackling the massive amounts of documentation out there and how you can best make use of whats available. Links mentioned: https://www.youtube.com/@JudgingFtW – Rules YouTube Channel https://www.youtube.com/@keepingitcasualmtg – Rules and occasional MTG Skit Rules channel https://www.cranial-insertion.com/ – Weekly Rules questions https://blogs.magicjudges.org/rules/ipg/ – Annotated IPG – Line by Line deconstruction of the Magic Infraction Procedure Guide…

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JudgeCast #338 – The Festivus Airing of Grievances (And other more positive things) 1:11:05

16 weeks önce1:11:05

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1:11:05

Happy Festivus listeners! Bryan, Charles, and Marcos are feeling festive, and you all know what that means. Time for an airing of grievances! Modeled after the incredibly relevant and timely episode of Seinfeld from 1997, we share how we find tinsel too distracting, how you’ve all disappointed us in the last year, and finish off with the feats of strength, where we wrestle an actual bear cub before the festivities can properly begin. Or you know, we share our accomplishments over the last year in our feats of strength, share things that we have genuine grievances over, and round things off with a Festivus Miracle because we like positive endings, even when we make the theme of an episode “airing grievances.” Happy Holidays and looking forward to even more JudgeCast shenanigans in 2025!! Links: Pendragon: https://sites.google.com/view/pendragonmtg/basic-rules-guidelines Pendragon Discord: https://bit.ly/PendragonMTGDiscord…

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JudgeCast #337 – Preparedness is Next to Judgeliness 1:10:39

17 weeks önce1:10:39

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Join Bryan, Charles, and Marcos as we talk about the things you can do to prepare for a big event. Starting with the application itself, we talk about all phases that lead up to the big day. Be sure to share your own tips via skeet or eXcreet. Links referenced: Annotated IPG: Magic Infraction Procedure Guide – Rules Resources Academy Ruins: Academy Ruins Previous episode on Cover Letters: JudgeCast #295 – MTG Event Cover Letters | JudgeCast…

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JudgeCast #336 – JudgeCast Thanksgiving: It’s All Gravy 58:15

19 weeks önce58:15

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58:15

Warning: This episode is light on technical rules/policy content. In the spirit of the US Thanksgiving holiday, Bryan, Charles, and Marcos look back over the last year and reflect on what we are thankful for within the Judging and larger M:TG community. It’s a bit sappy, but each host brings several items we are thankful for, and some of us didn’t even need to stretch or say the same thing twice only with different words. If you want to share something you are thankful for, join our discord at https://discord.gg/hQd48guKFR Also, since BlueSky is more of a thing now @judgecast.bsky.social @mtgdad.bsky.social @mj6music.bsky.social @bprill.bsky.social…

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JudgeCast #335 – MTG Foundations Release Notes 1:34:49

21 weeks önce1:34:49

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1:34:49

Join Charles and Marcos as they discuss the ins and outs of Magics newest set, Foundations. They take a leisurely tour of the returning mechanics and several of the cards that you might have rules questions about. Its good to have a Magic set that actually feels like Magic.

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JudgeCast #334 – Types: Rebooted and Redux Part 2 1:05:59

23 weeks önce1:05:59

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1:05:59

Here at JudgeCast we have multiple traditions. One of those traditions is having a part 2 after a part 1. This here is part 2 of our two part episode on types. Join Bryan, Charles, and not Marcos as we talk about all your favorite card types, as long as they start with a letter between L and Z. And then all your favorite super types. Listen to Bryan fumble-bumble around those planechase/archenemy types he loves so much.…

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JudgeCast #333 – Types: Rebooted and Redux Part 1 1:42:46

25 weeks önce1:42:46

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1:42:46

It seems we have a tradition here on JudgeCast. Every 5 years we do a two-part series on Card Types. However, in the last five years the game has added several new types and subtypes (Like Dungeons, and Battles, and Sagas). Join Bryan, Charles, and Marcos as we talk about all your favorite card types, as long as they start with a letter between A and I. Be sure to join us for Part 2 where we finish up the types, including the weird Archenemy ones, talk about super types, and some of the rules around type changing.…

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JudgeCast #332 – Commander Bans and Duskmourn Policy Updates 1:13:25

27 weeks önce1:13:25

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1:13:25

Uh…what happened this week? Bryan, Charles, and Marcus talk about the recent commander bans and the community response that became so reprehensible it culminated in the RC ceding ownership of the format to Wizards in order to protect themselves. Oh, and there were some policy updates to Missed Trigger and such. That’s what you are really here for. You can get that commander chatter on countless youtube videos, but you can only get a thoughtful discussion regarding the MTR shortcut and how it applies to Cavern of Souls but not Arena of Glory right here! Toby’s Blog – https://blogs.magicjudges.org/telliott/2024/09/26/policy-update-for-duskmourn/ Wizard’s Announcement regarding Commander: https://magic.wizards.com/en/news/announcements/on-the-future-of-commander…

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JudgeCast #331 – Duskmourn: House of Horror Release Notes 2:05:56

29 weeks önce2:05:56

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2:05:56

On this episode, follow Bryan, Charles, and Marcos as they run, Scooby Doo style through multiple Rooms in the House of Horror release notes! The Eerie vibes of the house, combined with their ability to Manifest Dread makes us all question our hero’s chances of Survival, especially when you factor in the Impending doom that awaits them behind every locked door. Also, there’s a very weird math problem, plus a question about infinite copying of abilities around a VERY creepy ventriloquist dummy. Sort of brings me back to those Goosebumps days… Link to the Reddit Post about unprovable math equations: https://www.reddit.com/r/BadMtgCombos/comments/1feps3y/deal_infinite_damage_for_4gru_as_long_as_the_twin/ Video that inspired the Marvin talk: https://www.youtube.com/shorts/ATTw4G1gKys…

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JudgeCast #330 – Goldilocks and the Three TCGs 46:41

29 weeks önce46:41

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46:41

Bryan, Charles, and Marcos were at SCGCon Tampa this past weekend working Magic events. However, there were THREE other TCGs at the SCGCon; Lorcana, Star Wars: Unlimited, and Flesh and Blood. We took the opportunity to speak to three head judges for the three games this weekend. Join us as we gain a little insight into other games, and their judge programs. Ben Harris – Lorcana Seth Arar – Star Wars Dan Collins – Flesh and Blood Discord Link for the Start Wars Judge Discord: https://discord.gg/HtkJUcHT6a…

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