S3E4 Through the Lens of QA and Project Management - Discussion on Why Writers Matter! with Tejasvi Patil

Inside Tech Comm with Zohra Mutabanna

In this episode, we explore how content is created, consumed and distributed at an offshore service-based company.
Tejasvi Patil shares with us her journey from QA into project management. Tejasvi shines a light on what successful content creation looks like on her team, and the pitfalls of inadequate documentation.
Some topics that we touched upon:

• The purpose of content in areas of onboarding, training and QA.
• What is the process of creating content at this service-based company?
• Do service-based companies have tech writers on their teams? If not, how can the team advocate for a writer.
• What can happen when content is inadequate and the larger impact on ROI?

Guest Bio
Tejasvi Patil carries with her a vast experience of 16 years in the IT industry. She has been working at Globant for the past 5 years.
Tejasvi completed her Computer Engineering and began her career as a Quality Assurance Engineer. Recently, she transitioned into being a Project Manager. Her vast experience in the quality domain has helped her understand what's most important in the industry is client satisfaction. Her current role is helping her grow professionally and personally. Being a people person makes her job a cakewalk.
Audio Engineer - RJ Basilio