S4E6 Empathy and Innovation in the Age of AI and Remote Work

Inside Tech Comm with Zohra Mutabanna

İçerik Zohra Mutabanna tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Zohra Mutabanna veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

13 gün önce22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

2 yıl önce 36:44

MP3•Bölüm sayfası

How do you bridge the gap between technical complexity and business value while fostering a culture of empathy in the modern workplace? Join me for an insightful conversation in this crossover episode with Felicity Brand from Open Strategy Partners, as we tackle this question and more.
We start by exploring the connection between technical communication (TechCom) and marketing communication (MarCom), and how empathy, clarity, and trust are essential in crafting impactful messages.
We also venture into the world of AI and its influence on content development. We examine the importance of writing with AI in mind, and how tools like ChatGPT and BARD can enhance our work. As we emphasize the need for mindfulness when using these tools and the datasets they rely on, this episode offers valuable insights for communicators, technologists, and leaders alike.
About Open Strategy Partners and the hosts
Open Strategy Partners is a B2B content strategy marketing agency for tech product and service companies.
Felicity Brand is a Communications Consultant at Open Strategy Partners, where she writes and edits a variety of technical content, and loves to talk about the craft.
Carl Richards is a Media Producer at Open Strategy Partners, where he produces, edits, and masters podcasts and other audio.

Credits

Intro and outro music - Az
Audio engineer - RJ Basilio

Bölümler

1. Tech and Marketing Communication (00:00:00)

2. Remote Team Culture and Best Practices (00:09:43)

3. Writing for AI (00:21:45)

4. AI Chat Bot Building and Writing Tips (00:25:05)

49 bölüm

#Tech #Careers #Business #Zohra Mutabanna #Technical #Communication #Writing #Writers #Documents #Content