EP: 218 Alyssa Briggs w/ Any Hour Group - Building the Ultimate Call Center Workforce

HVAC Success Secrets: Revealed

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Live from the Any Hour Group, we were joined by Alyssa Briggs, one of the many key players that make Any Hour a success. Tune in to hear Alyssa's journey from CSR to CCR Manager and the transformative role of specialized roles in customer service.

Here are 3 key takeaways:

1. Embrace Technology and Specialization: As your business grows, leveraging technology and creating specialized roles play pivotal roles in enhancing efficiency and customer service.

2. Invest in Training: Committing to regular and diverse training modes boosts team confidence and competence, paving the way for innovative problem-solving and growth.

3. Focus on People: Prioritizing employee morale and interdepartmental support improves workplace culture and drives profitability through enhanced service delivery.

This was a great conversation about your customer’s first point of contact, so you don’t want to miss it.

Find Alyssa
Website: https://anyhourservices.com/
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