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Improving Customer Interactions through Conversational Continuity with Mithila Mahajan
Manage episode 416239714 series 3409630
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In this episode of the Humans of CX podcast, Garima is joined by Mithila Mahajan, the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. Join them as they discuss customers' evolving expectations, the role of empathy, and the core values of customer-centricity.
Learn about the latest trends in CX technology and how it enhances overall customer satisfaction. Discover the measures taken by BDx to improve customer experience and gain insights from Mithila's experiences in the field. This engaging conversation will leave you with a deeper understanding of the importance of customer-centricity and continuous improvement in CX.
Mithila is a Certified PMP®, PRINCE2®, Agile_Scrum, and Six Sigma Practitioner. She is an Experienced Customer Success professional with a demonstrated history of working in Telecommunications, Consulting, and Academics. Mithila is skilled in Service Delivery, Customer Relationship Management (CRM), and Contact Centers. She is a Customer Engagement and Experience specialist, and over her 13-year career, she has held leadership roles at global firms like Accenture.
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