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September 2024 - The real value of IT service management
Manage episode 445087796 series 2709396
İçerik Katrina Macdermid tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Katrina Macdermid veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Welcome to another engaging episode of the Humanising IT™ Podcast with Katrina Macdermid and Wesley Eugene. In this episode, Katrina and Wesley explore the complexities of IT service management, questioning the effectiveness of traditional maturity assessments. They discuss how these models often miss the mark by overlooking essential elements like culture, user experience, and real-world impact. Drawing on Katrina’s consulting expertise and Wesley’s experience as a CIO, they debate whether ITSM should evolve into a broader enterprise service management approach. The conversation takes a bold turn when they confront the provocative question:
“Should we take the IT out of IT Service Management?” Whether you’re an IT professional or business leader, this episode will challenge you to look beyond processes and frameworks to discover the human side of IT.
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