How to Offer Outstanding Social Media Customer Service with John Marzan, Co-Founder, VA FLIX

Hire A Millennial Virtual Assistant

Episode 34: How to Offer Outstanding Social Media Customer Service
On this episode of Hire A Millennial Virtual Assistant Podcast, John talks about how social media is so convenient and helps big time in relation to the business. It's easy to find the brand they're looking for and all they need is an account on, on the platform. If you're not using social media for customer service, you're missing out. In fact, Around half of customers may have a more favorable view of your brand.

In this episode, John shares that whenever you respond to a user for customer service reasons, you think you need to think about how to use your brand voice, but you also need to strike the right tone for, for instance, your brand voice may typically be upbeat and informal. You may even include humor and your messages in many cases it may be appropriate to use exactly this tone and customer service messages.

John also states that when you start out on social media, it's possible to respond to every comment as your follower count grows through, this becomes both too difficult and unnecessary. A better approach, maybe respond to any comments, both positive and negative that require a proper answer. You can't do all these things. You need to hire somebody. You need to delegate the things to maybe a virtual assistant.
Here are some topics John shared on this episode:
●How to Develop a Customer Services Strategy
●Why Make Promises that you Can Keep
●A Better solution than Chatbots and other AIs
Get in touch with the Founder and Co-founder John and Karen:

John Marzan

• | LinkedIn | Facebook | Instagram |
• [phone]

Karen Po

• | LinkedIn | Email |
• [phone]
  
  

Questions? Concerns? CONNECT WITH US THE VA FLIX WAY!

feel free to text or call: [phone]

or email us at: [e-mail]

Check out our website too! http://www.vaflix.com
Timestamp:

00:00 - Introduction on How to Offer Outstanding Social Media Customer Service
01:30 - How to Develop a Customer Services Strategy
04:06 - Sprout Social: A Social Listening Tool
08:46 - Make Promises that you Can Keep
10:06 - Chatbots and other AIs
11:57 - Better Solution? Hire a Virtual Assistant
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