How to Build Trust and Scale Your Business Through Effective Communication

Her First: Prioritizing You in Business & Life

In this episode of Her First, we’re diving into the oh-so-crucial world of client communication. You’ll learn why talking to your clients the right way can be the difference between “I’m loving this!” and “I’m never coming back.” We’re sharing our best tips for setting expectations, nailing the onboarding process, and managing feedback like a pro. Oh, and we’ve got the inside scoop on the tools that make client interactions smoother than butter. Whether you're a freelancer, coach, or running an agency, this episode is packed with advice to help you wow your clients and keep them coming back for more.

Time Stamps:
00:10 The Importance of Communication in Business
02:40 Setting Expectations in the Sales Process
05:11 Avoiding Communication Breakdowns
07:52 Standardizing Packages for Clarity
12:46 Documenting Client Interactions
17:50 Effective Onboarding Strategies
23:20 Positioning Yourself as an Expert
28:50 Setting the Stage for Success
29:12 Embracing Iteration and Evolution
30:19 Managing Feedback Effectively
32:22 Tools for Streamlined Feedback
45:20 Closing Projects Strongly
48:04 Building Long-Term Client Relationships

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