6. Active Listening for Conflict Resolution - A Talk With Peter Novak (Strictly Speaking Group)

Help To Grow Talk: Effective Communication Skills

Listen, and learn about Active Listening for Conflict Resolution in this talk with our guest Peter Novak, CEO and Founder of Strictly Speaking Group: better communicators build better companies.
In this Help To Grow Talk Episode, Peter Novak talks about how you can you use the technique of active listening for conflict resolution.
Links

• Company: Strictly Speaking Group
• LinkedIn: Peter Novak
• Book: Crucial Conversations: Tools For Talking When Stakes Are High (Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory)
• Book: Difficult Conversations: How To Discuss What Matters Most (Douglas Stone, Bruce Patton, Sheila Heen)
• Book: Think Again: The Power of Knowing What You Don't Know (Adam Grant)
• Support the Show: Hey There! Become a supporter, and help us create great Help To Grow Talk content for listeners everywhere who want to communicate better and change their way of living, working, interacting with others, and helping make the world a better place:

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Bölümler

1. Intro (00:00:00)

2. What is Active Listening? (00:01:18)

3. Link between Resolving Conflict and Active Listening (00:02:33)

4. Understanding What a Person Wants and Needs: Know the Difference between Postions and Interests (00:06:14)

5. A Framework for Active Listening for Conflict Resolution: E.A.R.S. - Empathy, Active Listening, Reflecting, Summarizing (00:11:44)

6. Example of an IT Client: Learning Active Listening for Conflict Resolution (00:19:04)

7. Recommended Resources (00:26:05)

8. Active Listening is a Skill That Can Improve All Aspects of Your Personal and Professional Life (00:30:01)

9. Outro (00:31:40)