Journey mapping is a powerful tool

Grant Carlile

They help us understand the CX

🔎 Different methods can be used to collect data for the journey mapping process

🤔 Once data is collected, brainstorming sessions can begin to create multiple mappings

🌍 Different overlays can be used, such as revenue or touch points, to provide contextual information

#journeymapping #userjourneys #customerjourneys _____________ 📚 RESOURCES Curated templates and frameworks: https://www.grantcarlile.com/resources _____________ 🧔🏽 ABOUT GRANT Design is my approach, alignment is my goal. Projects and events have been the common threads of my work, over the past 24 years, in #startups, #running, and #robotics. I believe in leveraging #diversity as a place to start, working shoulder-to-shoulder with passionate people on projects we believe in, and continuously creating relationships all along the way. _____________ 🎙️ LISTEN TO GRANT Conversations and appearances of Grant: https://www.grantcarlile.com/listen _____________ 💚 FOLLOW GRANT: 📺 https://www.youtube.com/c/GrantCarlile 💼 https://www.linkedin.com/in/grantcarlile 🎞️ https://www.tiktok.com/@grantcarlile 📸 https://www.pinterest.com/grantcarlile 🐦 https://twitter.com/design006 👾 https://www.twitch.tv/grantcarlile 🧬 https://github.com/GrantCarlile 🪧 https://www.behance.net/grantcarlile 🖼️ https://www.instagram.com/design006 🤖 https://www.reddit.com/user/design006 _____________ 🪢 GRANT’S PILLARS Trust -- Respect -- 110% _____________ 💬 SCHEDULE Hear more ramblings, schedule time with me: https://www.grantcarlile.com/schedule #facilitation #design #education #engineering #mentorship #communication #prototyping #business #startup #ecosystem #strategy #technology

--- Send in a voice message: https://podcasters.spotify.com/pod/show/grantcarlile/message