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#638 Customer Service and Creating Disney Magic with Lee Cockerell
Manage episode 437020312 series 1536237
Lee Cockerell is a retired Executive Vice President of Operations for Walt Disney World Resort and has consulted local governments and companies all over the world. He joined the podcast to discuss leadership, customer service, and creating Disney magic. He shared his definition of customer service, the importance of clear expectations, and how to build a culture of customer service. He also talked about managing large teams and achieving work-life balance.
Host: Rafael Baptista
640 bölüm
Manage episode 437020312 series 1536237
Lee Cockerell is a retired Executive Vice President of Operations for Walt Disney World Resort and has consulted local governments and companies all over the world. He joined the podcast to discuss leadership, customer service, and creating Disney magic. He shared his definition of customer service, the importance of clear expectations, and how to build a culture of customer service. He also talked about managing large teams and achieving work-life balance.
Host: Rafael Baptista
640 bölüm
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