Building Culturally Intelligent Brands

Future Commerce Podcast: eCommerce, DTC and Retail Strategy

Phillip and Brian sit down and have an enlightening conversation with the author of Cultural Intelligence for Marketers: Building an Inclusive Marketing Strategy, Anastasia Kārkliņa Gabriel. This book is the “How It's Made” for building culture-shaping brands, providing more understanding of how boardrooms, researchers, and foresight professionals think about their work. Listen now and join the conversation!

Not a burden of some, but a responsibility of all

Key takeaways:

• {00:07:39} - “When we think about resonance, naturally, I think we ought to ask, "Well, how do we actually shift our attention on the customer, understand their experience in regards to issues of equity, or just generally their unique lived experience within the category in relation to the product?" And start there rather than start with the question of how to make the brand appear more inclusive or more culturally fluent.” - Anastasia
• {00:18:22} - “It all starts with research. If we cannot understand the cultural landscape fully and comprehensively and the role that the brand plays at the intersection of category and culture, then it becomes challenging to actually execute strategy that is attuned to those realities and to execute effectively.” - Anastasia
• {00:27:10} - “When we think about what is driving consumers at a deeper emotional level, I think we can often move away from some of those biased perceptions of what people care about based on how they look or what they read like on paper.” - Anastasia
• {00:34:58} - “The way that I propose to think about culture is really it invites us to think about culture as a set of practices, a set of values, as a set of beliefs that are guiding us to determine what is normal, what is common sense, what is acceptable, what is desired, what is valued in a culture.” - Anastasia
• {00:42:03} - “I have a more positive outlook on the intersection of commerce and culture because it seems that they're kind of inseparable, and people speak in public and exchange ideas in the same spaces where they shop and pick up products and discover brands.” - Anastasia

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• Learn more about Anastasia Kārkliņa Gabriel and Cultural Intelligence for Marketers
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