Matthews, SCI, Thacker, and a big week for M&A

Funeral Service Insider: The Podcast

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The Agile Brand with Greg Kihlström®

1
#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix 27:12

9 gün önce27:12

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27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

1 yıl önce 22:56

MP3•Bölüm sayfası

In this episode, we dive into some significant shifts in the industry, including Matthews International's $350 million transaction and a potential board shakeup. We'll also discuss SCI's recent acquisitions in Arizona and a growing trend of consolidation.

We'll also touch on Thacker's acquisition of Southern Legacy Casket, the Hart Island Project, Toledo's first black-owned funeral home in decades, and a controversial license restoration case in Utah.

Click here for complete show notes.

107 bölüm

#MBA #Business News #Business #News #Podcast KatesBoylston #Tony Russo

Matthews, SCI, Thacker, and a big week for M&A

Funeral Service Insider: The Podcast

published 1 yıl önce

Paylaş

MP3•Bölüm sayfası

We'll also touch on Thacker's acquisition of Southern Legacy Casket, the Hart Island Project, Toledo's first black-owned funeral home in decades, and a controversial license restoration case in Utah.

Click here for complete show notes.

107 bölüm

#MBA #Business News #Business #News #Podcast KatesBoylston #Tony Russo

Tüm bölümler

1
Succession Planning, Preneed Profits, and Alternative Disposition 20:02

1 day önce20:02

20:02

In this episode of Funeral Service Insider, we discuss the Succession Planning Roundtable , a preview of the next column from Steve Lang , and get updates on the continued push to legalize alkaline hydrolysis in Indiana . Mishandled remains in Illinois, and unclaimed remains sorted. A creative columbarium initiative in Nebraska and a Liberty Bell lost and found.…

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The Preneed Advantage: Winning More Families in an Ever-Changing Market 14:04

3 gün önce14:04

14:04

88% of executives say consumers are changing faster than their businesses can keep up, making it more important than ever for funeral homes to stay relevant. In this session, you’ll discover why reimagining the preneed journey will help you address two of the biggest challenges facing the profession today. Click here for more information.…

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Brief Introduction: A.J. Orlikoff, Interim President of Historic Congressional Cemetery 11:56

10 gün önce11:56

11:56

A.J. Orlikoff, Interim President of Historic Congressional Cemetery, discusses his role in promting cemeteries beyond burial spaces into community gathering and even leadning centers.

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Funeral Tech: Greg Grabowski on Revolutionizing Hospice Collaboration 35:08

12 gün önce35:08

35:08

Greg Grabowski of Hospice Insights joins us to discuss new ways to engage with hospice and to work toward having funeral directors move further up the continuum of care chain. Building a Comprehensive Hospice CRM: "We do lots of engagements throughout the course of the day. We download every little single idea that we have that have worked.” The Role of Social Workers in Hospice Care: "One of the elements of a social worker is that you listen to what patients and families need, and you never put your own personal viewpoint on it." Bridging the Gap in End-of-Life Care: "There's no reason why eventually funeral directors can't say, now that I've proved value, when you talk to families ... you might want to say, "This is a really great funeral home. They partner with us. They do great care." Click here for complete show notes.…

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Proxy Results, Updated Mail Rules, and Conservation Cemeteries 19:17

15 gün önce19:17

19:17

Matthews International shareholders voted to keep the current board of directors , defeating Barrington Capital’s attempt to change the company’s direction. The U.S. Postal Service is updating its mailing requirements for cremated remains , mandating the use of USPS-provided shipping supplies for domestic and international shipments starting March 1. In Michigan, the Quakenushes won their lawsuit against Brooks Township, but new ordinances now block them from opening a conservation cemetery. Meanwhile, Washington State’s Jefferson Land Trust is exploring the possibility of establishing a conservation burial ground to support its conservation efforts. Click here for complete show notes.…

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Brief Introduction: Kim Zavrotny, Funeral Professionals Peer Support Program Director (USA) 11:49

17 gün önce11:49

11:49

Funeral director Kim Zavrotny, Funeral Professionals Peer Support Program Director (USA), discusses her work with that organization and looks to the future.

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SCI Earnings, Outdated Funeral Laws, and Celebrating Legacy and Heroism 18:31

22 gün önce18:31

18:31

In this episode we discuss takeaways from the latest earnings report from SCI and their strategies for pre-need sales growth, kick off what it likely to be a long conversation about outdated state funeral laws , highlight an iconic Black funeral director , and celebrate a heroic act by a Rhode Island funeral director . Click here for complete show notes.…

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Brief Introduction: Madeline Lyles of After Life Mortuary Services 12:06

24 gün önce12:06

12:06

Madeline Lyles of After Life Mortuary Services talks about her program encouraging teend to go into mortuary science and her hope for funeral directors struggling with the stresses of the job.

1
Professional Development: How to Love Your Cemetery with Tom Nondorf 32:38

26 gün önce32:38

32:38

Tom Nondorf, editor of American Cemetery & Cremation joined us on “Funeral Service Insider: The Podcast” this week to discuss some of the stories and the magazine’s continuing coverage of what cemeteries can be and how they can continue to thrive. The Future of Cemeteries: "Cemeteries are not anathema to cremation and there's a way in which they walk hand in hand through memorialization and that's a big part of the puzzle." Revitalizing Cemeteries through Creative Engagement: "You have to start with the visual, start with the visceral, start reaching out to people and letting them know you want to be something else." On Monument Maker Charles Minozzi: "He started when he was 13 years old. His dad … sent him to his uncle who was in the shop and said, “Your uncle's gonna find something for you to do." The Evolution of Memorialization: "The vessels, the different buildings you can build now to house cremated remains, aka ashes at, cemeteries. There's so much that can be built now, and there's a company called Global Bronze."…

1
Lightning at Matthews, a Funeral Board Shakeup and a Cuban Hearse Upgrade 21:22

29 gün önce21:22

21:22

In this episode we explore the ongoing arbitration saga between Matthews and Tesla over the dry cell technology, alongside the intricate proxy fight involving Barington Capital . In addition, we shed light on a burgeoning scandal at Heaven Bound Cremation Service and discuss pivotal industry updates , including new roles on the Maryland State Board of Morticians and Funeral Directors . From the contrasting hearse stories in Cuba to a cemetery auction in North Carolina, we bring you the news shaping the future of the funeral service industry. Join us as we explore these stories and more, right here on Funeral Service Insider.…

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Brief Introduction: Lacyn Barton, Manager of Funeral Revenue and Merchandising at Service Corporation International 13:02

4 weeks önce13:02

13:02

In this bonus episode, Manager of Funeral Revenue and Merchandising at Service Corporation International Lacyn Barton talks about how she found her place in fuenral service and ways she lives her passions.

1
Carriage’s Wins, M&A Prognosticating, Bad AI, and Inclusivity Worries 24:18

5 weeks önce24:18

24:18

In this episode of Funeral Service Insider, we look at Carriage’s quarterly earnings report and the AI reporting on it . We also dive into how memorialization boosts cremation revenue, strategic succession insights, H.E. Turner’s recognition , a quick SGK Brand Solutions update and the question of funeral industry inclusivity challenges. Click here for complete show notes.…

1
Cremation Troubles, Corrections, and a New Preneed Column 17:40

5 weeks önce17:40

17:40

In this episode, we tease a new column by Steve Lang set to debut in the Feb. 6 FSI, and address the recent reporting on Indiana’s state issues. We also talk about a recent crematory approval in Illinois over NIMBY concerns and look at a scandal in Maryland that is being very , very , very well covered.…

1
Brief Introduction: Tanya Scotece, Program Coordinator of Funeral Service Education at Miami Dade College 16:21

5 weeks önce16:21

16:21

Tanya Scotece, Program Coordinator of Funeral Service Education at Miami Dade College, discusses some of her challenges as a death care educator and her reasons for accepting a position on the KB Advisory board.

1
Financial Advice: Navigating Credit Card Fees with Jim Luff 37:08

6 weeks önce37:08

37:08

In this episode of Funeral Service Insider, we speak with Jim Luff from Aurora Payments about the complexities of the Credit Card Competition Act and its implications for the funeral industry. Empowering Merchants: "This gives merchants a choice in the fees that they pay, something that's never been offered in the past … every time a merchant accepts a Visa or Mastercard for payment, approximately 2% to 3-and-a-half percent is charged to the merchant and effectively erodes their profitability." Funeral Industry Dilemma: “If you’re in a small community and there’s a total of three funeral homes and the other two don’t (charge a credit card fee) and you're the only one doing it, well, that's not going to look good. On the flip side, if you get together with those other two and you say, “Hey, we’re all going to do this so we quit giving away our profit. Now you have what's known as collusion, and that is a federal offense.” Retail Revolution: “The act has gained the support of over 200 state and regional business associations, as well as the International Franchise Association, the National Association of Convenience Stores, National Association of Theater Owners, Grocers, Restaurant Association, National Retail Federation. Currently, more than 2,000 retailers, platforms, and small businesses have signed a petition urging lawmakers to continue with the bill and keep it intact and not let modifications take place.” Government Oversight on Credit Card Processing: “The fact is in 2012, the Durbin Act passed, and that is what gave us the ability to do surcharging and cash-discounting now. So there’s more evolution coming on this, as we continue to see the government encroach on monitoring credit card processing operations, which I don't think is a bad thing. I just don't want to see consumers who place great value in a particular card … (to see) the terms of that change.” Click here for complete show notes.…

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Matthews, SCI, Thacker, and a big week for M&A