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İçerik Air Travel Andrew tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Air Travel Andrew veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
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67 - Keeping Travelers Satisfied with Michael Taylor

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Manage episode 433760710 series 2802199
İçerik Air Travel Andrew tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Air Travel Andrew veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

Andrew starts this episode by talking about aircraft painting and secret crew rest areas. The main segment for this episode features Michael Taylor from data analytics and consumer insights firm J.D. Power.

  • How often do aircraft get repainted? And why is the process so important? Find out more in this episode. Plus, did you know that some airliners have hidden crew rest areas?
  • Michael Taylor is the Senior Managing Director, Travel, Hospitality, Retail and Customer Service at data analytics and consumer insights firm J.D. Power. He joins Andrew to talk about the drivers of passenger satisfaction in the air travel experience. From personal and friendly service to clean bathrooms, Mike provides insight on what travelers care about the most.
  • J. D. Power produces the annual North American Airline Satisfaction Survey and Mike shares the results in this episode. Find out which airlines did the best and what the key findings were.

Michael Taylor is the Senior Managing Director, Travel, Hospitality, Retail and Customer Service at data analytics and consumer insights firm J.D. Power. Mike is responsible for providing industry thought leadership and advice to the company’s clients in the airline and airport segment, and has worked with a whole host of airlines and airports across North America and around the world to measure and manage customer satisfaction and loyalty. J.D. Power conducts the annual North American Airline Satisfaction study: Learn More Here

Enjoying the podcast? Follow us on social media for additional content, updates, sneak peeks, and more!

Connect with Flying Smarter:
Facebook: Flying Smarter Podcast
Instagram: @flyingsmarter
Twitter: @flying_smarter
LinkedIn: Flying Smarter
Website: www.flyingsmarter.com

  continue reading

Bölümler

1. 67 - Keeping Travelers Satisfied with Michael Taylor (00:00:00)

2. [Ad] Expat Experts Podcast (00:15:43)

3. (Cont.) 67 - Keeping Travelers Satisfied with Michael Taylor (00:16:28)

73 bölüm

Artwork
iconPaylaş
 
Manage episode 433760710 series 2802199
İçerik Air Travel Andrew tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Air Travel Andrew veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

Andrew starts this episode by talking about aircraft painting and secret crew rest areas. The main segment for this episode features Michael Taylor from data analytics and consumer insights firm J.D. Power.

  • How often do aircraft get repainted? And why is the process so important? Find out more in this episode. Plus, did you know that some airliners have hidden crew rest areas?
  • Michael Taylor is the Senior Managing Director, Travel, Hospitality, Retail and Customer Service at data analytics and consumer insights firm J.D. Power. He joins Andrew to talk about the drivers of passenger satisfaction in the air travel experience. From personal and friendly service to clean bathrooms, Mike provides insight on what travelers care about the most.
  • J. D. Power produces the annual North American Airline Satisfaction Survey and Mike shares the results in this episode. Find out which airlines did the best and what the key findings were.

Michael Taylor is the Senior Managing Director, Travel, Hospitality, Retail and Customer Service at data analytics and consumer insights firm J.D. Power. Mike is responsible for providing industry thought leadership and advice to the company’s clients in the airline and airport segment, and has worked with a whole host of airlines and airports across North America and around the world to measure and manage customer satisfaction and loyalty. J.D. Power conducts the annual North American Airline Satisfaction study: Learn More Here

Enjoying the podcast? Follow us on social media for additional content, updates, sneak peeks, and more!

Connect with Flying Smarter:
Facebook: Flying Smarter Podcast
Instagram: @flyingsmarter
Twitter: @flying_smarter
LinkedIn: Flying Smarter
Website: www.flyingsmarter.com

  continue reading

Bölümler

1. 67 - Keeping Travelers Satisfied with Michael Taylor (00:00:00)

2. [Ad] Expat Experts Podcast (00:15:43)

3. (Cont.) 67 - Keeping Travelers Satisfied with Michael Taylor (00:16:28)

73 bölüm

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