Survey Strategy Basics - The 3 types, cadence, and what questions to ask!

Flip Flops & People Ops (w/ Christie Hoffman)

Player FM - Internet Radio Done Right

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İçerik Christie Hoffman tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Christie Hoffman veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

State Secrets: Inside The Making Of The Electric State

1
Family Secrets: Chris Pratt & Millie Bobby Brown Share Stories From Set 22:08

18 gün önce22:08

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22:08

Host Francesca Amiker sits down with directors Joe and Anthony Russo, producer Angela Russo-Otstot, stars Millie Bobby Brown and Chris Pratt, and more to uncover how family was the key to building the emotional core of The Electric State . From the Russos’ own experiences growing up in a large Italian family to the film’s central relationship between Michelle and her robot brother Kid Cosmo, family relationships both on and off of the set were the key to bringing The Electric State to life. Listen to more from Netflix Podcasts . State Secrets: Inside the Making of The Electric State is produced by Netflix and Treefort Media.…

1 yıl önce 23:54

MP3•Bölüm sayfası

eNPS (Employee Net Promoter Score): eNPS is like the "temperature gauge" or benchmark of your organization's morale. I'll explain when to send it, what questions to ask, and how to interpret the results.
Pulse Surveys: Pulse surveys are your real-time connection to your employees' feelings and experiences. Please find out more specific details to double-check potential solutions for your EX before you spend all the time and energy doing it.
Engagement Surveys: Engagement surveys go deep. They help you understand the intricate nuances of your organization's culture and the factors influencing employee engagement. Learn when to conduct them, what questions to include, and how to use the data for strategic decision-making.

But here's the challenge - as an HR leader, you've got a million things on your plate! How do you manage the survey process without losing your mind? I've got you covered with practical tips and tools to streamline the survey process, so it doesn't become just another chore. Remember, mastering the art of employee surveys is NOT OPTIONAL; it's the foundation for driving engagement at all levels of your organization. Join us in this episode as we empower you with the knowledge and strategies to create a culture of feedback and continuous improvement within your company.

Topics Discussed:

The 3 survey format types
What questions to ask in your surveys
Survey cadence
The art of a feedback loop

Resources mentioned:

LinkedIn Live - https://www.linkedin.com/posts/christiehoffman_employeeengagement-employeeexperience-hr-activity-7095084191100403712-D2DE?
Christie's Engagement Academy: https://www.linkedin.com/groups/14306857/
Employee hierarchy of needs ep: https://youtu.be/wEveR_FuWDs?feature=sharedG
Gallups 12 questions: https://www.gallup.com/q12/?campaignid=18945816141&adgroupid=143633586477&adid=635680356860&gclid=CjwKCAjw1t2pBhAFEiwA_-A-NElZEFScFDahUh6fb5njJ0fKmdlPKgu0SGNnrhXuK36XRO8I06aRqRoCcokQAvD_BwE
The art of the proper 1 on 1 link

Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!

P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

80 bölüm

#Tech #MBA #Careers #Business #Christie Hoffman

Survey Strategy Basics - The 3 types, cadence, and what questions to ask!

Flip Flops & People Ops (w/ Christie Hoffman)

published 1 yıl önce

Paylaş

MP3•Bölüm sayfası

eNPS (Employee Net Promoter Score): eNPS is like the "temperature gauge" or benchmark of your organization's morale. I'll explain when to send it, what questions to ask, and how to interpret the results.
Pulse Surveys: Pulse surveys are your real-time connection to your employees' feelings and experiences. Please find out more specific details to double-check potential solutions for your EX before you spend all the time and energy doing it.
Engagement Surveys: Engagement surveys go deep. They help you understand the intricate nuances of your organization's culture and the factors influencing employee engagement. Learn when to conduct them, what questions to include, and how to use the data for strategic decision-making.

Topics Discussed:

The 3 survey format types
What questions to ask in your surveys
Survey cadence
The art of a feedback loop

Resources mentioned:

LinkedIn Live - https://www.linkedin.com/posts/christiehoffman_employeeengagement-employeeexperience-hr-activity-7095084191100403712-D2DE?
Christie's Engagement Academy: https://www.linkedin.com/groups/14306857/
Employee hierarchy of needs ep: https://youtu.be/wEveR_FuWDs?feature=sharedG
Gallups 12 questions: https://www.gallup.com/q12/?campaignid=18945816141&adgroupid=143633586477&adid=635680356860&gclid=CjwKCAjw1t2pBhAFEiwA_-A-NElZEFScFDahUh6fb5njJ0fKmdlPKgu0SGNnrhXuK36XRO8I06aRqRoCcokQAvD_BwE
The art of the proper 1 on 1 link

Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!

P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

80 bölüm

#Tech #MBA #Careers #Business #Christie Hoffman

Tüm bölümler

1
How to Properly Shop for HR Tech 14:34

1 year önce14:34

14:34

Hey everyone! Ever found yourself eagerly splurging on a shiny new tool, only to watch it crash and burn? The rollout was a disaster, you're left with a gaping hole in your wallet, and worst of all, nobody seems to give a darn about the tool, rendering it useless. But fear not! Tune into today's episode to find out how to PROPERLY shop for AND assess HR Tech. Key Topics: Why you SHOULD survey employees and people managers to find problem statements Turning problem statements into a shopping list of features How to avoid time-wasting demos When to walk away from a tool that isn't fitting your needs What to do if you pick the wrong tool Follow Christie Hoffman (Host) on Linkedin , TikTok , and Instagram , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
An Important Update From Christie... 5:54

1 year önce5:54

5:54

Hey everyone, In today's episode, I'm giving you a major update... I will no longer be working at Workleap! I'll be leaving Flip Flops and People Ops in the hands of the Workleap team, but I wanted to take this chance to thank everyone who has made this podcast what it is today ❤️ I've thoroughly enjoyed my time as the host of Flip Flops and People Ops and hope for the best for all my colleagues I'll be leaving. Thanks to you guys once again for all of your support, kind messages and engagement! Feel free to reach out to me through my LinkedIn below 👇 Follow Christie Hoffman (Host) on Linkedin , TikTok , and Instagram , and don't forget to subscribe to the show for the latest content!…

1
#1 Biggest Mistake to Avoid When Hiring 22:46

1 year önce22:46

22:46

Welcome to today's episode! I'll be diving into a common mistake made when bringing on a new team member. We've all experienced the disruption that comes with integrating a new hire, even when their skills align with expectations. But what often gets overlooked is the impact on team dynamics. In my view, the key to avoiding this disruption is straightforward: inclusion. However, there's much more to this concept than meets the eye, particularly when it comes to fostering employee engagement. Join me as we explore the importance of inclusion in creating cohesive and productive teams. Key points: Talk to the team BEFORE hiring a new member The major pitfalls in most hiring processes How asking the team can save your company money! Resources Mentioned: Open-ended questions for hard and soft skills: https://docs.google.com/document/d/1VTBA3hq929hNcRJ9JKInAGGRDypcmn-KFVfSXRKOkKo/edit?usp=sharing Follow Christie Hoffman (Host) on Linkedin , TikTok , and Instagram , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
Turning IT into an HR Ally! 11:29

1 year önce11:29

11:29

Hey everyone! In today's episode, we discuss the mutually beneficial alliance of HR and IT! These two departments often share a lot in common in terms of workplace habits and struggles, as well as similar day-to-day tasks. But for some reason, there's still a big disconnect between these departments in most companies, and that DOESN'T have to be the case! Join me as I cover the benefits of teaming up with the IT department to maximize employee engagement! Key points: The things HR and IT have in common HR and IT should be helping each other! IT can help to solve disengagement Resources: https://workleap.com/ Bigger Better Bolder Podcast with Shaun Bourque: https://podcasts.apple.com/ca/podcast/bigger-better-bolder-it-podcast/id1705083039 Follow Christie Hoffman (Host) on Linkedin , TikTok , and Instagram , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
Employee Satisfaction vs. Experience vs. Engagement (Semantics 101!) 21:48

1 year önce21:48

21:48

Hey everyone! In today's episode, we're diving deep into a crucial topic that's often clouded by HR buzzwords: understanding the differences between Employee Satisfaction, Employee Experience, and Employee Engagement. Why is this important? Knowing these distinctions is key to solving the disengagement puzzle in the workplace. This episode is a must-listen for anyone looking to gain respect from CEOs, improve employee relations, and finally end those sleepless nights worrying about your engagement strategy. Remember, understanding these concepts is not just about improving numbers; it's about genuinely improving the lives of your employees and, in turn, the success of your business! Key Points: Definitions: Satisfaction vs Engagement Common misconceptions (Being satisfied but not engaged, or vice versa — being engaged but not satisfied). Why do we overfocus on satisfaction and how can we balance this with enhancing the employee experience? How do you correct someone who misuses a term when talking about what YOU'RE doing? Why you're not crazy. Resources mentioned: LinkedIn Post: https://www.linkedin.com/posts/christiehoffman Follow Christie Hoffman (Host) on Linkedin , TikTok , and Instagram , and don’t forget to subscribe to the show for the latest content!…

1
Quick Update: I'm Onboarding... How Meta! 7:34

1 year önce7:34

7:34

Pingboard has been acquired by Workleap! 🎉 This isn't just big news for me – it's huge for YOU too! Say hello to a more comprehensive, more dynamic platform that's all about revolutionizing your employee experience! I'm bursting with excitement to share this game-changing update with you. While I'm currently navigating the exhilarating process of onboarding and immersing myself in the awesomeness of my new team, I promise I'll be back behind the mic before you know it! In the meantime, let's take a little trip back to move forward. 🚀 Join me on this journey as we gear up for an absolutely epic year ahead, filled to the brim with insightful content that's tailor-made to empower YOU in the world of HR and People Ops. Together, we're about to embark on something truly extraordinary – so buckle up, because the adventure is just beginning! 🌈✨ Stay tuned for more updates, and remember, the best is yet to come! 💫 Key topics: I'm onboarding as a new employee, how meta! This new company Workleap is LEGIT... Pingboard is not dead, just absorbed HR is evolving fast -exciting to see new tech being developed Resources mentioned: - Join my community, the Engagement Academy!: https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
Why HR is NEVER a cost center! 22:45

1 year önce22:45

22:45

In today's episode, we spoke about how HR and People Ops are often mistakenly mislabeled as a business cost center. This simply means, “You cost us money, you don’t bring in money.” But hold up – let's dive deeper, shall we? Sure, sales, marketing, and engineering get all the glory for their direct link to revenue. Closing deals, engaging customers, running those flashy marketing campaigns—yeah, they're the stars. But, don't overlook the unsung heroes! This episode explains why HR is the Ultimate profit center, and how to reframe to your CEO how to buy into this thinking! HR's got a pivotal role in staffing, motivating, and keeping those superstar teams thriving. And guess what? Investing in HR isn't just a feel-good move—it's a money-maker! Picture this: tools for an epic employee experience, top-notch coaching for managers, educational events, and savvy consultants. That's the secret sauce to a company's financial triumph. So, join us as we unravel the power of investing in HR—because trust me, it's a game-changer! Key topics: Invest in a training manager and train your managers! How maintaining HR provides additional profit How to get your manager to value HR Why is HR so important to the company culture and growth Resources mentioned: HR post on LinkedIn: https://www.linkedin.com/feed/update/urn:li:activity:7137867382345134080/ The no. 1 way to drive engagement!: https://youtu.be/p6Dq-HziBAQ?feature=sharedhttps://youtu.be/p6Dq-HziBAQ?feature=shared Confronting CEO objections to surveys: https://youtu.be/ucbUi75E4wg?feature=shared How to deal with question overload: https://youtu.be/Kj7z0rIsOX4?feature=shared Survey Strategy basics: https://youtu.be/h0UcEVvasCg?feature=shared Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
Keeping a Handle on Culture with a Small HR Team 25:44

1 year önce25:44

25:44

In today's episode, we talked about how neglecting your company's culture could seriously mess with its long-term success and, hold onto your seat, even affect the bottom line! But fear not, Zein dropped some easily actionable strategies to make sure your company's philosophy and culture always take the spotlight, securing that long-term success we're all after. Seriously, this episode is a goldmine for anyone wanting to keep their business on the up and up. Zein's strategies are like a secret weapon to shield your company's values and culture, ensuring they stay the beating heart of your success story. Because when you do, magic happens! Employees are happier, the company thrives, and success becomes a given. You won't want to miss out on these insider tips – they're a total game-changer! Key Topics: The importance of establishing culture early on Why does your workplace culture matter? Solutions to poor culture habits and ways to change broken workplace culture Your values should align with your employees' values Resources mentioned: https://www.systemsofharmony.com/ Radical Candor - https://www.amazon.co.uk/Radical-Candor-What-Want-Saying/dp/1509845356 Fierce conversations - https://www.amazon.co.uk/Fierce-Conversations-Achieving-success-conversation/dp/0349417369 Zein's LinkedIn - https://www.linkedin.com/in/zeinnemri/ Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
Using Recognition and Rewards to Strengthen Employee Bonds! 33:16

1 year önce33:16

33:16

In today's episode, the incredible JRuss and I, unravel the power of appreciation in shaping workplace culture, especially in our remote landscape! We unpack practical strategies and unveil real-life success stories showcasing the impact of acknowledging and rewarding employees. Discover how these simple acts elevate morale, ignite motivation, and weave a stronger, more cohesive team fabric. Together, we emphasize the pivotal role of training in fostering meaningful recognition and explore how technology turbocharges this process. Tune in to unearth the secrets behind nurturing a culture of appreciation and connection. Learn how this drives not just engagement but also unwavering employee loyalty. Get ready to revitalize your workplace with the insights from this episode! Key topics: The importance of recognition in companies Why is recognition effective and how can I use it in my team? The importance of making recognition to colleagues relevant AND timely How does this contribute to overall growth? Resources mentioned: The Five Love Languages: https://www.amazon.co.uk/Five-Love-Languages-Secret-Lasts/dp/0802473156 J Russ' LinkedIn: https://www.linkedin.com/in/j-russ/ Asking for more budget: https://youtu.be/EHObnFWU78k?feature=shared Mission Vs Vision Vs Value: https://youtu.be/ok9uRFszgHc?feature=shared How to hire for a culture fit: https://youtu.be/Nb8y9oxJEJA?feature=shared Join my community, the Engagement Academy! https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
Small Changes, Big Results: Transforming Your Workplace Habits for Success! 38:51

1 year önce38:51

38:51

In today's episode, Tom and I spoke about how our habits at work affect the quality of our work and how effectively we can do it. People like to stick to habits and systems to make them feel safe and help guide them throughout their day, that SHOULD NOT be different in the workplace, but sometimes we don't have the incentives or facilities in place to enforce good habits consistently. We thought about how making 1 small change at a time (as cliche as it sounds) could lead to a wealth of positive change! Key topics: You don't want to train cats to bark! What is the threshold for waiting for improvement? Avoiding bias in workplace tension Real-life examples Resources mentioned: 16 Personalities website: https://www.16personalities.com/ Hogan personality test: https://www.hoganassessments.com/ Atomic Habits book: https://jamesclear.com/atomic-habits Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
AI for HR - The Smartest Way to Drive Engagement! 21:46

1 year önce21:46

21:46

In today's episode, I delve into the AI revolution that has sparked endless discussions this year – and for all the right reasons! If you're feeling bogged down by the buzz but haven't yet harnessed the remarkable potential within your dynamic HR/PeopleOps role, now is your moment! Imagine having a dependable virtual assistant at your fingertips, flawlessly executing tasks without a single typo, armed with the expertise to streamline those less glamorous facets of your day-to-day. Discover how to automate annoying repetitive tasks, write better policies, craft more compelling internal comms, draft stronger job descriptions, identify potential root causes of disengagement, and even respond to your occasionally grumpy, revenue-obsessed CEO with professionalism and poise! Key topics: Squashing your reasons not to try Tools available to try The 4 times to use AI Real-life examples Resources mentioned: Daan Van Rossum: https://www.linkedin.com/in/daanvanrossum/ Surveys Webinar: https://www.youtube.com/watch?v=qYLetFXbflI Linkedin Live AI for HR Replay: https://www.linkedin.com/events/aiforhr-peopleops7115732353670422528/comments/ AI for HR Cheat Sheet: https://d.pr/i/rIFVxn (friends, if this link ever doesn't work, you can access the cheat sheet in the community listed just below!) Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
Why (and how) to conduct STAY interviews 14:50

1 year önce14:50

14:50

In today's episode, I discuss how while exit interviews are common, STAY interviews are the proactive step that can help you retain your top talent and maintain a happy, productive workforce! I'll explain why conducting stay interviews is essential to driving engagement and provide you with practical tips on how to handle them in a way that won't spook your employees. Learn the why, when, and how of stay interviews, helping you build stronger connections with your employees and ensuring they remain engaged and committed to your organization's success! Topics Discussed: What's a STAY interview? How to pick which employees to talk to How to structure the interview Why this helps you drive engagement Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
Survey Strategy Basics - The 3 types, cadence, and what questions to ask! 23:54

1 year önce23:54

23:54

Today, we're going to explore a fundamental skill every HR/People Ops / Culture leader must master - REGULARLY surveying your employees (to create a feedback loop)! In this episode, I'll guide you through three essential survey formats: eNPS (Employee Net Promoter Score), Pulse Surveys, and Engagement Surveys... eNPS (Employee Net Promoter Score): eNPS is like the "temperature gauge" or benchmark of your organization's morale. I'll explain when to send it, what questions to ask, and how to interpret the results. Pulse Surveys: Pulse surveys are your real-time connection to your employees' feelings and experiences. Please find out more specific details to double-check potential solutions for your EX before you spend all the time and energy doing it. Engagement Surveys: Engagement surveys go deep. They help you understand the intricate nuances of your organization's culture and the factors influencing employee engagement. Learn when to conduct them, what questions to include, and how to use the data for strategic decision-making. But here's the challenge - as an HR leader, you've got a million things on your plate! How do you manage the survey process without losing your mind? I've got you covered with practical tips and tools to streamline the survey process, so it doesn't become just another chore. Remember, mastering the art of employee surveys is NOT OPTIONAL; it's the foundation for driving engagement at all levels of your organization. Join us in this episode as we empower you with the knowledge and strategies to create a culture of feedback and continuous improvement within your company. Topics Discussed: The 3 survey format types What questions to ask in your surveys Survey cadence The art of a feedback loop Resources mentioned: LinkedIn Live - https://www.linkedin.com/posts/christiehoffman_employeeengagement-employeeexperience-hr-activity-7095084191100403712-D2DE? Christie's Engagement Academy: https://www.linkedin.com/groups/14306857/ Employee hierarchy of needs ep: https://youtu.be/wEveR_FuWDs?feature=shared G Gallups 12 questions: https://www.gallup.com/q12/?campaignid=18945816141&adgroupid=143633586477&adid=635680356860&gclid=CjwKCAjw1t2pBhAFEiwA_-A-NElZEFScFDahUh6fb5njJ0fKmdlPKgu0SGNnrhXuK36XRO8I06aRqRoCcokQAvD_BwE The art of the proper 1 on 1 link Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
The #1 Guaranteed way to drive engagement! 8:35

1 year önce8:35

8:35

In today's episode, I ask you have you ever noticed how there are countless articles online like, "8 Ways to Boost Engagement"? Yet they consistently overlook the single most effective approach that applies universally, regardless of an organization's size, industry, or revenue. The best part? It's surprisingly straightforward, and you can start implementing it today. Tune in to discover how you can create a more engaged tomorrow! Topics discussed GIVE THEM (the employee experience) CAKE! You are Hoping for negative feedback Why send surveys? Join the engagement academy for more help and support! Resources mentioned Christie's Engagement Academy Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

1
New Ways to Think about Inclusivity (ft. CPO Erica Rooney) 28:29

1 year önce28:29

28:29

In today's episode, Erica and I are diving deep into the pivotal topic of company inclusivity and how it impacts workforce engagement. So, picture this: not everyone is gung-ho about hanging out AFTER work, and that's totally okay. We're going to chat about why it's crucial not to forget about this, and why it can be a big deal if we do. Join us for some super interesting insights from Erica Rooney. She really knows how to create inclusive experiences, whether it's face-to-face or virtual, that bring people together and help bridge those gaps among team members. Today's enlightening conversation dives deep into that, so DON'T miss it! 😄 Topics discussed: What is an "inclusive company"? The old ways of engagement DON'T WORK ANYMORE! What do "inclusive company events" have to think about? You can't do everything alone! Resources mentioned: Erica's LinkedIn Christie's Engagement Academy Follow Christie Hoffman (Host) on Instagram , TikTok , and Linkedin , and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!…

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Survey Strategy Basics - The 3 types, cadence, and what questions to ask!