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152. When Machines Become Customers – Navigating the New Normal (Repeat)
Manage episode 448455465 series 2907625
Reviving a top rated Doing CX Right episode as we've officially entered a new era where machines powered by AI act as customers. It's disrupting business models and transforming customer experience and commerce. Companies preparing now will capture trillions in revenue, while laggards will lose out. So, what does this mean for your business? What are the risks and opportunities, and what practical steps can you take to win in the age of machine customers?
Listen to Stacy Sherman and Don Scheibenreif, analyst at Gartner Research, explain the intersection of CX and technology based on research and his book When Machines Become Customers: How Companies Can Compete in the Age of AI.
Learn more: DoingCXRight.com. Access our FREE Customer Experience Audit Tool by clicking here: https://forms.gle/DT42KrMGuHz9wojP7
Grow as a CX Professional with our numerous Resources: https://doingcxright.com/resources/
Book a time directly with Stacy: https://bookings.doingcxright.com/#/30minuteswithstacy
170 bölüm
Manage episode 448455465 series 2907625
Reviving a top rated Doing CX Right episode as we've officially entered a new era where machines powered by AI act as customers. It's disrupting business models and transforming customer experience and commerce. Companies preparing now will capture trillions in revenue, while laggards will lose out. So, what does this mean for your business? What are the risks and opportunities, and what practical steps can you take to win in the age of machine customers?
Listen to Stacy Sherman and Don Scheibenreif, analyst at Gartner Research, explain the intersection of CX and technology based on research and his book When Machines Become Customers: How Companies Can Compete in the Age of AI.
Learn more: DoingCXRight.com. Access our FREE Customer Experience Audit Tool by clicking here: https://forms.gle/DT42KrMGuHz9wojP7
Grow as a CX Professional with our numerous Resources: https://doingcxright.com/resources/
Book a time directly with Stacy: https://bookings.doingcxright.com/#/30minuteswithstacy
170 bölüm
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