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1 Family Secrets: Chris Pratt & Millie Bobby Brown Share Stories From Set 22:08
111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn
Manage episode 389284411 series 2907625
What does it take to create extraordinary experiences that make customers happier and tell others?
Stacy Sherman and featured guest Mark Sanborn reveals proven principles to consistently deliver positive emotion and go beyond the ordinary. You'll learn the 4 principles from his book, "The Fred Factor" focussed on a real-life postal carrier who made a difference. You'll discover how to reinvent, build relationships, and add value without spending more. And, some of the best advice about leadership, customer experience, and succeeding in the age of AI.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
168 bölüm
Manage episode 389284411 series 2907625
What does it take to create extraordinary experiences that make customers happier and tell others?
Stacy Sherman and featured guest Mark Sanborn reveals proven principles to consistently deliver positive emotion and go beyond the ordinary. You'll learn the 4 principles from his book, "The Fred Factor" focussed on a real-life postal carrier who made a difference. You'll discover how to reinvent, build relationships, and add value without spending more. And, some of the best advice about leadership, customer experience, and succeeding in the age of AI.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
168 bölüm
Tüm bölümler
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1 168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector 27:29

1 167. Curing the Healthcare Crisis - A Prescription for Better Patient Experiences | Sharon Weinstein (Replay) 30:15

1 166. Understand Your Customers Better: Data-Backed Ways to Build Relationships | Neil Hoyne 31:54

1 165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid Banerjee 30:22

1 164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss 31:42

1 163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson 30:19

1 161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz 30:17

1 160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens 31:15

1 159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross 30:18

1 158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini 35:03

1 157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025 17:06

1 156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay) 39:50

1 155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite) 34:09

1 154. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf 28:58
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