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EP 127: STICKY SITUATIONS -- When a client says she wants to reschedule (and then doesn't)
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All bodywork therapists have clients asking to reschedule their appointments – it’s part of running a business. But there are ways you can respond to these clients so they are encouraged to book their next session.
As we continue the series on sticky situations in your bodywork business, today’s episode will give you comfort and confidence to respond to and follow up with clients who need to change their appointments.
I’ll even give you some tips on ways to respond to clients that need a break from your bodywork so that you still have chances to reconnect down the road.
This week on the Do It With Intention Podcast:
How not to respond to a client cancelling their appointment.
The best way to get permission from your clients to follow up on rescheduling an appointment.
What to say when a client says they need a break from your bodywork services.
Resources from this episode:
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