Chatbots and Lead Generation - It is more complex than you think.

Disruption Works Chit Chat

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Black Mirror Season 7 28:30

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We're trying something different this week: a full post-show breakdown of every episode in the latest season of Black Mirror! Ari Romero is joined by Tudum's Black Mirror expert, Keisha Hatchett, to give you all the nuance, the insider commentary, and the details you might have missed in this incredible new season. Plus commentary from creator & showrunner Charlie Brooker! SPOILER ALERT: We're talking about the new season in detail and revealing key plot points. If you haven't watched yet, and you don't want to know what happens, turn back now! You can watch all seven seasons of Black Mirror now in your personalized virtual theater . Follow Netflix Podcasts and read more about Black Mirror on Tudum.com .…

3 yıl önce 27:04

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Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)

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#Business #Automation #Software Development #Conversational Agents #Disruption Works #Development #Voice Bots #Tech #News #Tech News #Call Centre Automation #Integrative #Chatbot #Conversational Automation #Voice AI

Chatbots and Lead Generation - It is more complex than you think.

Disruption Works Chit Chat

published 3 yıl önce

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1
Product recall - how do you instantly scale when it is needed and what are the challenges 22:55

2 years önce22:55

22:55

Tom and Steve discuss the challenges around scaling up to deal with product recalls and automating the inbound and outbound calls or multichannel responses? With time sensitive recalls that can be public health issues, we talk about how automating this can be scaled instantly from a passive service and triggered when needed. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Multi channel automation all working in harmony 27:49

2 years önce27:49

27:49

Check out today's episode that is all about multichannel automation and how it's changing the game for customer service. We'll be discussing the latest trends in voicebots, chatbots, SMS and email, and these channels are working in harmony for businesses creating seamless, self-service journeys for customers. Join us for a (we hope) informative chat as we explore how this technology is disrupting traditional customer service models and making life easier for everyone involved. So sit back, relax, and let's dive into the world of multichannel automation together. This is Disruption Works Chit Chat, and we're excited to have you here! Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Voicebots delivering verbal examinations with your teams 22:27

2 years önce22:27

22:27

A really interesting podcast with Tom and Steve today, around testing your teams knowledge retention for both in house sales or product training or for financial compliance like changes in FCA regulations or similar. We talk about how voicebots can do this with not only fully compliant and live assessment, but also with intelligent prompting for in complete answers given to the bot. This is a very powerful collaborative approach to verbal testing that has been proven to not only give you a fully compliant record of your course materials or changes in regulations, but also is very well received by the teams using it, with all the associated costs savings you would expect. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Charities automating the conversation via voice and chat with Tom houwing 31:00

2 years önce31:00

31:00

Tom and I discuss how charities can take advantage of the superb technology of voicebots and chatbots that is being used as common place in more and more businesses, but charities can be behind the curve it using this technology. Ironically these are the organisations who need to save money more and more in this financial climate we are all in at the moment. When funding is down then you need to be smarter so having scalable and integrated bots doing the heavy lifting is the way to go. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Speech recognition technology where we have come from and where are we heading. 29:52

2 years önce29:52

29:52

In today's podcast we are putting together a potted history of what technology used to look like around in speech recognition used in voice applications and how that has changed. Tom and Steve discuss the history of where it was and why the industry boom of the late 90's failed. Then moving onto the incredible acceleration of the technology now making the world of voicebots and voice applications common place and proven. Then moving onto the challenge that businesses have, after being burnt with previous investment, why they now need to look at this and not lose significant market share with more dynamic companies joining the fray. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Why Conversational Voice Design is key - no matter the voicebot platform. 21:26

2 years önce21:26

21:26

Today with Steve and Tom, we discuss conversational voice design. The key requirement for a successful voicebot. No matter what the platform from Genesys to Avaya, wherever there is the facility to build voicebots, the conversational design is so important. We talk about why voicebots are not being used as effectively as they should be, even now, and how to get some starting point and expertise to get you off the ground. A voicebot should sound like a human agent, so how is that achieved? Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Voicebot jargon, TTS and all that jazz in conversation 18:53

2 years önce18:53

18:53

Talking about all the acronyms and craft of conversation and where all this jargon fits in with the design and build of a voicebot. We discuss the voice artist role in a voicebot and how that adds the human touch. Find out more at https://www.disruptionworks.co.uk/voice-bots Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Debt Collection and Voicebots a proven use case 16:55

2 years önce16:55

16:55

As a growing vertical, this whole sector is struggling to scale and still be cost effective. Voicebots are part of a solution that now a reality. no longer is this technology seen as experimental, but it is in use across this sector and should be a move that allows early recovery and a whole new opportunity for smaller consumer debt. Find out more and see how this is taking the sector by storm. Visit our site to find out more about voicebots in debt collection. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Voicebots and Voicemail Detection - A sticky problem 16:51

3 years önce16:51

16:51

Today we are talking about voicebots and the fact that they are smart enough to detect voicemail, a crucial part of any outbound campaign, with increasing accuracy due to the AI incorporated in the logical understanding of this part of an overall dialogue. It is a tricky one when you consider the amount of different shapes and sizes that voicemail comes in with. Listen in as we talk about how the Ai voicebots are managing the human fallibility in a badly crafted voice message. if you want to find out more about Voice bots click here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Chatbots - the Pros and Cons of building your own 18:04

3 years önce18:04

18:04

This is the first in a new series of podcasts that talks in a slightly more technically manner about chatbot/ voicebot production, as well as development projects and everything in between. Introducing Dave Antwis our technical lead, who can offer a more technical standpoint as the series progresses. The first one is a soft start talking about the pros and cons of building your own chatbots, how you can keep ownership and improve skills internally whilst still having a good product and experience in the end. We touch on CRM build in chatbots and where they sit in the landscape. Find out about chatbots here Pros - Perceived as Cheaper - Control if skilled - Building skills internally - Adhere to business ownership policies Cons - Not skilled - Poor experience - Not utilising all features of a platform - Scoping challenges - Lots of time lost internally – resource issues Options - We could build it – but transfer knowledge to team - Control to specific stakeholders in the team - Much better experience from day one - Less internal resource needed - Options to integrate into the business with dev support Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Voicebots - A Use Case - Debt Collections, how does the bot handle it? 16:49

3 years önce16:49

16:49

This is one of the most powerful use case for a neat and sophisticated voicebot. With debt collections on the rise, scaling and costing the collection of debt is a tricky service to actually make good margins against. The smaller debts are too costly to collect and the timeslots for success are really tight, but when it does not matter whether you are making 10 or 1000 calls an hour, the bot can scale and be cheaper than an agent and it is easier to train. So how does it work, well give it a listen and find out. Find out more about voicebots Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Chatbots - What the self service journey looks like with some examples 20:21

3 years önce20:21

20:21

Today, we are talking about some real self service journeys that are being applied for clients and how these can transform the way that businesses work and how customers interact. We even mention the now legendary Lobster shack and how that has gone global with a smashing digital solution ... well in theory. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
What's it all about - Virtual Power Agents - Microsoft's approach to chatbots 27:37

3 years önce27:37

27:37

Today, we discuss Virtual Power Agents, the relatively new chatbot UI from Microsoft. Making it easier to collaborate on chatbots that can be incredibly sophisticated, but also very accessible. Oh and we talk about Sean and Steve's lobster shack... or argue about it! Find out more about these and how they fit an organisation and how they talk to the rest of the Microsoft estate and enable full self service journeys. To find out more about chatbots click here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Voicebots - The impact to organisations has never been stronger. 26:42

3 years önce26:42

26:42

Today we talk about the impact to an organisation where voicebots have been deployed. It is transformatory and the impact to HR, costs, profits and overall customer experience are simply incredible. If you want to find out more about voicebots, then click here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

1
Chatbots - What is the best platform or channel for you? 28:38

3 years önce28:38

28:38

Today, we talk about the many chatbot platforms that are available. From the large vendors like Google and Microsoft, to the smaller platforms that are simpler and cheaper to deploy. As we are platform agnostic, we give an object view on the different options. We talk about the pros and cons for each approach and what channels are available with each. Budgets and business cases have a role in the selection, so what is the best for you business? Find out more about chatbots here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Chatbots for Charity Fundraising - Working with the team to increase revenue 20:53

3 years önce20:53

20:53

Today we talk about how a chatbot can help with the fundraising efforts in a charity. From lead generation and prequalification of the type fundraising or donations that a person is interested in and helping with the final conversion into a loyal and engaged donor or supporter. We deal with a human in the loop and how the chatbot can work alongside a member of the team and also how that warmed up lead is then ready to convert and help the charity. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Voicebots for Utilities - Self service and zero wait times for customers 21:37

3 years önce21:37

21:37

Today we talk about voicebots for utilities. Lets face it they were never great, but utilities are some of the hardest groups of business to get hold of to get anything done. We talk about some self service journeys and how that might look for your utility operation. Find out more about voicebots here. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Chatbots for education - giving teachers the space to teach 24:19

3 years önce24:19

24:19

In today's episode we talk about using chatbots in education. As education becomes a more blended digital experience, we talk about helping to deal with how a chatbot can help with safeguarding and general queries to help teachers be aware but also give them space to spend more time teaching. Find out more about chatbots in education here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
If only we could talk to the animals.. or even a bench! Well we can with a bot... 17:14

3 years önce17:14

17:14

Today, we talk about the power of linking the physical world to the digital world with bot technology. It is not complicated but using chatbots and voicebots to talk to a park bench or an animal in the zoo is really powerful. Why not talk to the animals? This technology is now easily accessible and allows for not only a conversation with said park bench, but also in any language you like!! Using this for an engaging trip to the zoo or heritage site to asking your town centre visitors what they would like to see from the bench! The opportunities are endless and not reliant on anything more than the internet. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Disruptive eCommerce with David Gadd from Vertical Plus 24:44

3 years önce24:44

24:44

Today we have a guest, David Gadd from Vertical Plus and we discuss a very disruptive approach to eCommerce. Take what you know about managing your ecommerce and throw it out of the window. David and his team have a wholly different approach for businesses looking to scale their ecommerce sales. Find out more about Vertical Plus here And more about Disruption Works here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Are you using Google's FREE live chat function? - Learn how to enable this feature for your business 21:20

3 years önce21:20

21:20

Today, we discuss how to enable and use the power of chat in Google Search and Maps. This is a hugely powerful tool from Google that you should know about and it is free. With additional resource and investment, you can leverage the power of Google to have this automated and as part of your overall communication strategy from the most influential channel of all. Google. Find out more about development and chatbots from our team at disruptionworks.co.uk Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Working out the value in chatbots and voicebots to your business 25:06

3 years önce25:06

25:06

Today, we are discussing the value of chatbots and how that is measured, we also touch on voicebots as the principle is the same. But the benefits are a mix of very tangible financial benefits and ones that are intangible or a little more challenging to monitor if not impossible. Find out more about voicebots and chatbots on our site here. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
South West Expo - A quick review on how we found it. 17:22

3 years önce17:22

17:22

Slightly different episode today, we were at the South West Expo yesterday and we wanted to quickly chat about it and share our experience and what people were talking to us about. Big should out to Significant Signs in Plymouth for getting us sorted at very short order. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Broadcast and Outbound Messaging using chatbots and voicebots 22:52

3 years önce22:52

22:52

This week, we discuss how chatbots and voicebots are revolutionising how businesses and organisations can reach out to their customers via broadcast messages and outbound automated voice bots calls. We cover the fact that these can be used for a range of messages from reminding appointments or getting members to use a service to stop churn of customers, by engaging and encouraging the use of services like gym visits. There are a range of costs savings and benefits to this approach, listen to find out more. Find out more about chatbots and voicebots by visiting our website. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Chatbots - Back to basics, explaining what they are and what they are for. 21:08

3 years önce21:08

21:08

Today, we are all business, going back to basics on the conversation of chatbots. As part of our education push to help businesses understand what chatbots are and how they can be used in simple terms and will the basics covered. What is a chatbot? What are the benefits to a business? What are the benefits to a customer What is the difference between live chat and a chatbot? How is the content handled? AI/ML as part of chatbots, what is that about? What other options are there for businesses to take a look at? Find out more about chatbots on our site. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Development, how do you get smart solutions done in your business? 21:01

3 years önce21:01

21:01

Today, we talk about the challenges that any business is having when it comes to recruiting developers and the current demand outstripping supply. Developers are skilled and essential for the growth of businesses today, but it is a tough question to answer on how do you get your smart solutions built and deployed in business cost effectively and with continuity. Find out more about development support here Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Voicebots, IVR, AA Auto Attendants - Jargon Busting - what is it all about? 22:50

3 years önce22:50

22:50

Today we discuss the to various terms around voice and phone systems such as IVR, AA, Auto Attendants and Voice Bots and Automation. These terms are used quite extensively and it is a bit of minefield so here comes a bit of jargon busting. We explain where you have come across them and what the difference is between the services in technology terms. So take a listen and lets us know what you think. Find out more about voice bots here. Also we include our client shout out this week for sketch London - an amazing Michelin star restaurant that it run by an absolutely amazing team. See more here. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Chatbots and Lead Generation - It is more complex than you think. 27:04

3 years önce27:04

27:04

We are discussing today lead generation using chatbots. It is something that we have not concentrated on in conversations to date, but is a very strong and useful element of chatbots that is a powerful addition to your overall effort to generate new business into your organisation. We discuss restaurants and hospitality examples as well as how all the supporting journeys support and interact with this crucial part of any business. Find out more about chatbots here. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
AI Innovation helping a Conservation Charity 20:43

3 years önce20:43

20:43

We discuss today an exciting project using image recognition, that will provide identification of creatures from a snapshot taken and uploaded by a member of the public. Apart from the awareness and engagement that our charity clients will see, there is the host of data that will be available from the usage around species patterns around the identification process. Take a listen and see what you think? See other development projects that we work on our website. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Voicebots in Insurance - Use cases with results that speak for themselves 19:27

3 years önce19:27

19:27

Today, we talk about voicebots in insurance and discuss a couple of effective use cases and how they have helped a real world case study. We talk about the automation of claims journeys and even why the cancellation process can be a valuable journey to automate. Especially with the changes in insurance regulation, the voicebots can add to your compliance and improve your customer experience. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Chatbots in charities - what are the operational impacts? 19:23

3 years önce19:23

19:23

We have discussed the benefits of taking in and answering queries with a chatbot , but we have evidence and experience of chatbots impacting the operational side of a charity. This impact can be around volunteers or working with local partners with referrals in and out of the organisation. Have a listen to the podcast to find out more, but if you are interested in chatbots , then follow the link. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Two Decades of Voice - Introducing Tom Houwing Voice Solutions Consultant 37:06

3 years önce37:06

37:06

We are excited to introduce Tom Houwing to the team at Disruption Works. Tom brings a huge history of expertise in voice and today we have a really in depth conversation about his experience of where voice and voicebots were and where they are today. Tom, studied Music at the Conservatory of Rotterdam. In 1999, after 15 years within the music industry and – education, he switched career to speech technology, leveraging his past experience within the IT industry starting as Voice User Interface Architect at Speechtel Benelux B.V. Tom has revolutionized dialogue design and created applications that are exemplary in terms of usability, conversational structured prompting, event-handling and audio design. He is not only a true subject matter expert, but also one of the most appreciated visionaries worldwide. In recent years services have expanded to ensure the integration of natural language and effective communication related to automation through ChatBots , VoiceBots , Websites, IVRs, Scripting, Manuals, AI and more. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Making Voice Automation Human 18:39

3 years önce18:39

18:39

We have all had really poor experiences with Automated voice phone calls, but the technology has moved on and we should no longer accept that as the standard. We discuss today how and what we look at when making a voice automation more human. From conversational nuances to on brand voices. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Voice Automation, the impact of automating appointment management 29:22

3 years önce29:22

29:22

Another instalment of the chit chat podcast with Sean and Steve, talking about today the challenge that is appointment management using Voice Automation . With people being very precious we have been set the challenge by a business this week of looking at the automation of the appointment journey. This challenge is actually quite easily managed with the right tech partner but there is a huge win for businesses that implement this as a solution. We talk about that impact and the nuance of how the process can be used in any business that relies on appointment setting and the all important confirmation journey. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
The essential chatbot for a Gym, what does that look like? 22:27

3 years önce22:27

22:27

Welcome to 2022, we hope you are all well and we have picked an opener for this year around an Essential Chatbot for Gyms . We are all trying to get in a better shape in 2022 and to do that of course it seems like the whole world is heading to their local gym. So how as a super busy gym can you get going with a digital helping hand and what does that look like in a chatbot ? Light hearted but passionate as always on this one and Sean is doing the talking (sorry about that!) Take a look at this and any of the others in our ongoing series and of course take a look at our website at disruptionworks.co.uk for more about what we do and how we can help. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
2021 Rollup - Discussing the highlights and what is to come in 22. 23:17

3 years önce23:17

23:17

We talk about a few highlights of what we talked about in the podcast in 2021 and if they are still relevant at the end of the year and what is to come for the new year in 2022. We discuss the restaurants small talk and why the small stuff matters and has an impact as well as some other of the popular posts that we did this year around chatbots , voice automation and voicebots as well as RPA or process automation and of course development work . Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Voice automation is great but how can you use it? 23:31

3 years önce23:31

23:31

Sean and Steve discuss how voice automation can be used across a few sectors in our podcast today. From being a lie detector to simply automating a booking. Take a listen at our bitesize podcast and see how voice is going to be the norm when it comes to convenient and available customer service operations. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Comms challenges for businesses and charities. 18:47

3 years önce18:47

18:47

With our guest speaker today, Ollie Jackman from Agile Comms. We are discussing the challenges for business and charities and how a simple but disruptive approach to how you view your comms can transform these communication challenges . This is a great opportunity to learn more thinking differently about your phone and comms systems with our great guest Ollie. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Technology bridging the inclusivity gap, how easy it is to make that happen 16:54

3 years önce16:54

16:54

We are discussing how the use of technology such as chatbots , Google Assistant or Alexa can improve inclusivity to your services for generational, disability or ethnic minorities. These are absolutely huge portions of our society that may struggle with sight or hearing impairment or barriers such as language. Particularly as most services and support are assuming English as the language or deployment, there is a big opportunity to help or access our diverse communities by using technology as a bridge. All our podcast are here: Podcasts from Disruption Works Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
How to get traffic to your chatbot and increase your ROI 20:20

3 years önce20:20

20:20

Chatbots are there to do a job, but if they are hidden and not talked about, it is difficult to get the most use from it that your business could have. We discuss how to increase the visibility of your chatbot to the audience that will prefer using this service and how to make sure that this keep working hard for your business or organisation. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Developers are in short supply and under pressure, so what can you do about it? 17:24

3 years önce17:24

17:24

Our increases in digital requirements especially around the changes in working habits and how digital operations are growing exponentially is a really problem. We discuss briefly how and why there are not enough developers in the world, so you have to make the most of this resource and be smarter with how you approach requirements to get the job done via a diverse development team . Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Robotic Process Automation (RPA) Where to Start? 18:16

3 years önce18:16

18:16

Sean and Steve chat about RPA and how you can start to shortlist and identify the processes that can be automated in a business. We cover some very simple and logical steps, but also do you start with a very large process or something simple? Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
How do you get a chatbot live without it being a huge project? 23:07

3 years önce23:07

23:07

We discuss today the perceived challenge of getting a chatbot live and how it can be much easier than it first seems. The technology and expertise is available and it can be leaned on to make this something that does not turn into a huge project. Most businesses have a lot on their plates and projects in the pipeline that never seem to clear. But a chatbot is now needed more than ever before, so how can you make it happen and how much time does your team need to spend in it really? Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Voice automation - what is it and why is it really powerful? 22:57

3 years önce22:57

22:57

Here we have another chit chat with Sean and Steve. Talking about Voice automation and explaining what it is and why it is different than simple automated IVR. Discovering some really useful elements of a powerful voicebot and how that can help you to forget that you are speaking to a robot. it is all in the detail as you will find out. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Disruption Works Chit Chat

1
Multilingual Chatbots - Using technology to make you more accessible 12:05

4 years önce12:05

12:05

We have diverse societies and customer bases around the world or here at home, many do not speak English as their first language and why should they. But the technology is there to help you to communicate and have a language with your customer in what ever language they speak. We talk about that today to explain how a chatbot can bridge the gap. Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)…

Player FM'e Hoş Geldiniz!

Player FM şu anda sizin için internetteki yüksek kalitedeki podcast'leri arıyor. En iyi podcast uygulaması ve Android, iPhone ve internet üzerinde çalışıyor. Aboneliklerinizi cihazlar arasında eş zamanlamak için üye olun.