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How to Save the SaaS Model – You Mon Tsang
Manage episode 329549716 series 3302265
İçerik Rocket Software tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Rocket Software veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Subscription-based business models in B2B settings have upended tech over the past decade. In order for these businesses to thrive and drive revenue, Customer Success as a business function plays a critical role. In this week’s episode, Paul and You Mon Tsang discuss the critical metrics for Customer Success teams to be aware of in order to properly measure customer health. You Mon Tsang is the founder and CEO of ChurnZero. Before ChurnZero, he was the CMO of Vocus (now Cision) and CEO of its marketing automation business unit, OutMarket. He is a serial entrepreneur, having founded four software companies, including ChurnZero, Biz360, Engine140 and Milktruck. All of his previous companies have had successful exits. Follow him on Twitter and be sure to follow Paul and Rocket Software.
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