Social Constructs...Game Theory...and Auto Repair [E146]

Diagnosing the Aftermarket A to Z

Thanks to our Partner, NAPA Autotech

Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both personal and professional interactions.

Show Notes

• Economics with Dr. Joshua Rosenbloom [E038]: https://mattfanslow.captivate.fm/episode/038
• Automotive Technician Suicide with Margaret Light [E049]: https://mattfanslow.captivate.fm/episode/049
• Relationships 101 with Margaret Light [E058]: https://mattfanslow.captivate.fm/episode/058
• Dating Isn't Emotional Rehab with Margaret Light [E081]: https://mattfanslow.captivate.fm/episode/081
• Shame with Margaret Light [E103]: https://mattfanslow.captivate.fm/episode/103
• Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
• Contemplating Game Theory (00:01:14) Matt reflects on his desire to discuss game theory, referencing a previous episode with an economist.
• Wedding Observations (00:02:27) Matt shares his experience attending a wedding and listening to the couple's vows.
• Social Constructs in Relationships (00:04:59) Matt discusses the social constructs couples create and their potential misunderstandings.
• Friend's Affair and Reflection (00:06:15) He reveals a friend's marital affair, prompting thoughts on social constructs and personal experiences.
• Expectations and Social Constructs (00:07:42) Matt explains how social constructs shape behavior and expectations in relationships.
• Game Theory Basics (00:09:59) He introduces game theory, linking it to social interactions and relationships.
• Defining Game Requirements (00:12:15) Matt outlines the requirements for a game, including players, rules, and payoffs.
• Social Constructs and Expectations (00:14:52) He emphasizes the importance of understanding and communicating expectations in relationships.
• Impact of Broken Rules (00:16:08) Matt discusses the consequences of unspoken rules being broken in relationships and service experiences.
• Inspiration from Experiences (00:18:34) He encourages listeners to draw inspiration from experiences in both personal and professional contexts.
• Setting Expectations (00:20:56) Importance of clear communication about processes and customer expectations in automotive services.
• Building Trust (00:22:05) Establishing trust through consistent service, transparency about costs, and addressing customer concerns.
• Concepts of Game Theory (00:23:16) Overview of game theory's relevance to relationships and social constructs, emphasizing common sense applications.

Thanks to our Partner, NAPA Autotech napaautotech.com

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