))
Balancing Automation and Empathy in Modern Customer Service
Manage episode 433833637 series 3379603
İçerik Dennis Wakabayashi tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Dennis Wakabayashi veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
This CX in the Wild episode welcomes Lynda Harvey, Director of Customer Service and Account Management at Kin Insurance.
Lynda shares her insights and vision for the call center industry, emphasizing the importance of intentional leadership and the evolving role of AI in customer service. We discuss the balance between automation and human touch, the impact of regulatory changes in the insurance sector, and the future of customer experience in a rapidly changing world.
Tune in for a thoughtful conversation on leadership, technology, and the human side of customer service.
Lynda Harvey on LinkedIn: linkedin.com/in/lyndaharvey01
Learn more about Lynda's work at their website: https://www.kin.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
Learn a better way to outsource: https://www.op360.com/
94 bölüm
Paylaş
