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İçerik Keith Gait tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Keith Gait veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
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Chloe Woolger

26:09
 
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İçerik Keith Gait tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Keith Gait veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

Chloe talks to us about challenging the conventional, what more can be achieved in CX, and the importance of CX professionals showing ROI. She explores how we can link data to better serve the customer, employee, and brand and we discuss the advancement in CX programmes over the last 5 years, and whether this may have gone too far and how this can be addressed.

Chloe takes us through the insight work Kantar have done exploring the gap between brand promise and what CEO’s think their organisations are delivering, and what’s actually being delivered for customers and what customers are really saying, and how culture and EX impacts this.

We hear about Chloe's background in marketing and research before coming into CX, the launch of Women in CX earlier this year, her advice to her younger self and those coming up through the industry. We also hear about her Grandfathers D-Day heroics, her passion from Tennis and her love for Horses.

  continue reading

28 bölüm

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iconPaylaş
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on October 24, 2024 11:04 (6d ago)

What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 301562133 series 2977146
İçerik Keith Gait tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Keith Gait veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

Chloe talks to us about challenging the conventional, what more can be achieved in CX, and the importance of CX professionals showing ROI. She explores how we can link data to better serve the customer, employee, and brand and we discuss the advancement in CX programmes over the last 5 years, and whether this may have gone too far and how this can be addressed.

Chloe takes us through the insight work Kantar have done exploring the gap between brand promise and what CEO’s think their organisations are delivering, and what’s actually being delivered for customers and what customers are really saying, and how culture and EX impacts this.

We hear about Chloe's background in marketing and research before coming into CX, the launch of Women in CX earlier this year, her advice to her younger self and those coming up through the industry. We also hear about her Grandfathers D-Day heroics, her passion from Tennis and her love for Horses.

  continue reading

28 bölüm

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