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İçerik John DiJulius and John Dijulius tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan John DiJulius and John Dijulius veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
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181: Creating Your Customer Experience Action Statement

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Manage episode 453869112 series 2794944
İçerik John DiJulius and John Dijulius tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan John DiJulius and John Dijulius veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Creating Your Customer Experience Action Statement

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization's customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally try to achieve every time they interact with a customer.

Learn:

  • How this action statement helps every team member focus on the micro-moments that drive customer loyalty.
  • If your employees only remember one company statement (i.e. mission, purpose, core values, etc.) you want it to be your customer experience action statement
  • What the three pillars should represent that are critical to teach your employees the “how”.

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

  continue reading

197 bölüm

Artwork
iconPaylaş
 
Manage episode 453869112 series 2794944
İçerik John DiJulius and John Dijulius tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan John DiJulius and John Dijulius veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Creating Your Customer Experience Action Statement

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization's customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally try to achieve every time they interact with a customer.

Learn:

  • How this action statement helps every team member focus on the micro-moments that drive customer loyalty.
  • If your employees only remember one company statement (i.e. mission, purpose, core values, etc.) you want it to be your customer experience action statement
  • What the three pillars should represent that are critical to teach your employees the “how”.

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

  continue reading

197 bölüm

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