Forming an Award Winning 🏆 Customer Success team!

CSM Practice - The Customer Success Podcast

Would you like to know what it took to build an award-winning team from scratch?
In this interview, Claire O’regan, Director of Customer Success at Juro, shares the success strategies in constructing a dynamic award winning team.
Claire was successful in developing an award winning team building framework that would ensure greater employee retention, and ultimately, larger customer success.
The framework that she developed used a step-by-step process that starts from the employee onboarding process and with her 90-day plan, she made sure that employees were well glued to the vision and values of their company.
In addition to Claire, Irit shared some insights into her employee retention and onboarding experiences. So, there’s plenty to learn from this interview.
◾️ Challenges in Hiring a remote team
◾️ How to judge for cultural fit in remote interviewing.
◾️ Onboarding process for the hired team
◾️ Onboarding process framework
◾️ 90 day plan breakdown
◾️ Task assignments after 3 to 4 weeks
◾️ Team values and trusting the process is vital for team success.
◾️ How to reduce Time to First Value Delivered to only 14 days?
◾️ Importance of leading from the front and communicating and supporting the team.
◾️ Recommendations for team building.
Watch the video to find out more! https://youtu.be/hEsCnVSlbME
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Additional Resources:
🎥 Video: The SECRETs to onboarding NEW Customer Success Managers!
https://youtu.be/W04_1HIguF0
🎥 Video: Proving the VALUE of Your CUSTOMER SUCCESS Team
https://bit.ly/3tIj4HF
🎥 Video: 2021 HIGH PERFORMING Customer Success Teams
https://bit.ly/3Hzmsdz
📑 Blog: 10 Traits of High Performing Customer Success Teams
https://bit.ly/3bk3VGt
📑 Blog: Productivity Tips For Customer Success Teams – PART 1
https://bit.ly/3PSLwAi
📑 Blog: Productivity Tips For Customer Success Teams – PART 2
https://bit.ly/3z42y8l
⏬ Download infographics: Four Key CSM Role Profiles you want to hire for!

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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