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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
How Netanyahu survived another tumultuous year
Manage episode 456443892 series 2639082
İçerik NPR tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan NPR veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
At the start of this year Israeli Prime Minister Benjamin Netanyahu was facing a crisis. Just a few months before, Hamas had breached Israel's border with Gaza, killing some 1200 people in Israel on October 7th.
As the year ends, Netanyahu is spending some of it in a courtroom to fight corruption charges that have dogged him since 2019. The Israeli Prime Minister has called the charges absurd.
You might think that would be detrimental to his political career, but instead Netanyahu looks stronger than he has since the war began.
This — despite that trial, an international arrest warrant and a grinding war.
For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.
Email us at considerthis@npr.org.
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As the year ends, Netanyahu is spending some of it in a courtroom to fight corruption charges that have dogged him since 2019. The Israeli Prime Minister has called the charges absurd.
You might think that would be detrimental to his political career, but instead Netanyahu looks stronger than he has since the war began.
This — despite that trial, an international arrest warrant and a grinding war.
For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.
Email us at considerthis@npr.org.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
1586 bölüm
Manage episode 456443892 series 2639082
İçerik NPR tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan NPR veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
At the start of this year Israeli Prime Minister Benjamin Netanyahu was facing a crisis. Just a few months before, Hamas had breached Israel's border with Gaza, killing some 1200 people in Israel on October 7th.
As the year ends, Netanyahu is spending some of it in a courtroom to fight corruption charges that have dogged him since 2019. The Israeli Prime Minister has called the charges absurd.
You might think that would be detrimental to his political career, but instead Netanyahu looks stronger than he has since the war began.
This — despite that trial, an international arrest warrant and a grinding war.
For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.
Email us at considerthis@npr.org.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
…
continue reading
As the year ends, Netanyahu is spending some of it in a courtroom to fight corruption charges that have dogged him since 2019. The Israeli Prime Minister has called the charges absurd.
You might think that would be detrimental to his political career, but instead Netanyahu looks stronger than he has since the war began.
This — despite that trial, an international arrest warrant and a grinding war.
For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.
Email us at considerthis@npr.org.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
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Consider This from NPR


1 Why one deportation case has legal scholars afraid for even U.S. citizens 11:50
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The Trump administration admitted that it wrongfully deported a man named Kilmar Abrego Garcia. It had also been arguing that courts cannot compel the U.S. government to return him to this country. The U.S. Supreme Court has unanimously determined the government must "facilitate" his release from the El Salvador prison where he is being held, but the Department of Justice has so far only confirmed his presence at that prison. If he is not returned to this country to face due process, people following this case point out a troubling implication: The government could potentially send anyone to a foreign prison – regardless of citizenship – with no legal recourse. Harvard University emeritus professor of constitutional law Laurence Tribe explains his argument. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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Consider This from NPR


1 Big law in Trump's crosshairs 11:36
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For weeks, President Trump has been targeting certain law firms with executive orders. Some have fought back, but others have cut deals to avoid the damage. For our weekly Reporter's Notebook series, we dive into this legal drama with NPR's Justice Correspondent Ryan Lucas, to see how this use of executive power is changing the landscape of the American legal system. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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Consider This from NPR


1 How Trump's immigration policy changes who gets arrested and detained 10:39
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During his second Presidential campaign, Donald Trump vowed to carry out the largest deportation program the U.S. has ever seen. And true to his word – Trump's administration is arresting , detaining and deporting immigrants without legal status. But as part of the crackdown on illegal immigration, legal immigrants are getting caught up in the mix. And then there's people like Amir Makled – a U.S. Citizen and lawyer. Makled was detained by Border agents at a Detroit airport as he returned from a family vacation in the Caribbean. How is the Trump administration's immigration policy changing who is getting arrested and detained? For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
It's pretty rare for one person to do one thing that affects nearly every business in the United States. But that's the power of the presidency and the new tariffs that took effect this week . Over the last few days, as the tariffs have gone up and down, NPR has been talking to Americans who run different kinds of businesses. Even though their companies don't have much in common, all of them are doing the same thing right now: Trying to figure out what's going on and how to respond. Trump's tariff plans affect nearly every company in America. We'll hear from a few business owners about what it means for them For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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Consider This from NPR


1 Tariffs will boost prices a lot — here's how much 10:33
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After a week of market turmoil, President Trump announced he would reset his most extreme tariffs to 10 percent across the board, with the exception of China — which he boosted to a 125% tariff rate. Even at the reduced level, the tariff rates are the highest the nation has seen in many decades. And higher tariffs translate to higher prices for American consumers. Martha Gimbel of the Budget Lab at Yale takes an imaginary walk through a big box store to look at how much more people might pay for t-shirts, rice, medication and other staples. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
It's been 25 years since measles was officially "eliminated" from the United States. That's a technical term. In public health, it means measles has not had a steady twelve month spread. Right now there are measles cases in several states The biggest number of cases are in West Texas where two kids have died. A quarter of a century after measles was officially eliminated in the US, the disease is once again spreading in West Texas, New Mexico and there are cases in several other states. What can be done to get the virus under control? For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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Consider This from NPR


1 They want America to have more babies. Is this their moment? 10:27
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Billionaire Elon Musk told Fox News recently that falling birth rates keep him up at night. It's a drum he's been beating for years. Musk is one of the world's most visible individuals to elevate this point of view. Vice President JD Vance also talks about wanting to increase birthrates in the U-S. But it's not just them. There are discussions across the political spectrum about birth rate decline and what it means for the economy. One response to this decline is a cause that's been taken up by the right, and it has a name – Pronatalism. Many of its advocates met up recently in Austin, Texas, at "Natal Con." Pronatalists think they have a friendly audience in the White House. How do they want to use it? For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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Deportation is a complicated process — with lots of layers. As the Trump administration expands the number and scope of deportations – what does that mean in practice? NPR's Asma Khalid and Ximena Bustillo unpack how deportations are supposed to work — and why so many lawsuits have been filed saying court process has been sidestepped in recent cases. Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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1 The video game industry at a crossroads 25:04
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The video game industry is huge. Last year alone it generated an estimated $187 billion dollars in revenue. But it's also facing a host of serious issues: massive layoffs, the advent of A.I., games that take years to be released, and a schism between big and small developers. This week's Reporter's Notebook takes us inside this evolving industry with NPR's Vincent Acovino, who recently covered the annual Game Developer's Conference in San Francisco. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
The country of Myanmar has been in crisis for years. A civil war has been going on since 2021. And then, last Friday, a devastating earthquake hit, leaving at least 3,000 people dead. The tragedy only deepened the humanitarian crisis in the country. One person watching the situation closely is Kim Aris. His mother is Aung San Suu Kyi, who was the country's de facto leader before the military ousted and imprisoned her after a coup four years ago. When Aris spoke to NPR earlier this week, he wasn't even sure where his mother was, or whether she was safe. The earthquake has brought more devastation to Myanmar raising questions about whether the country's military can stay in power – and about the future of its ousted leader Aung San Suu Kyi. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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1 Trump takes aim at trade deficits. Are they actually bad? 10:52
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Whatever you think of President Trump's tariffs, there's one point you have to concede: his interest in them is not a passing whim. He noted that on Wednesday, in the Rose Garden, when he was announcing the latest, massive round of tariffs. "I've been talking about this for 40 years," he said. The use of tariffs are a core belief for Donald Trump. Trade deficits are bad, other countries take advantage of the U.S. and tariffs are the way to fix this. Since the Rose Garden announcement, markets have plunged, other countries have promised to retaliate, and members of his own party have spoken out against the tariffs. Trump's tariff plan is designed to eliminate U.S. trade deficits. Are trade deficits actually bad? For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
Eight-point-seven billion. Four-hundred million. One-hundred-seventy-five million. These are just some examples of the money the federal government has withheld or is threatening to withhold from various colleges and universities, including the University of Pennsylvania, Columbia University and Harvard University. That $8.7 billion figure was announced earlier this week by the Trump administration, which said that it's reviewing federal grants and contracts awarded to Harvard because Harvard has not done enough to curb antisemitism on campus. Some educators say the administration's moves to cut funding at colleges and universities amounts to a war on higher education. But the loss of those funds will be felt far beyond the college campuses. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
In President Donald Trump's telling, tariffs are the political equivalent of duct tape: you can use them to fix anything. For example, they're a negotiating tool — he used the threat of tariffs to pressure Canada and Mexico to implement border policies he liked. He also sees tariffs as a revenue source that might help offset his proposed $4.5 trillion in tax cuts and as a shield to protect American manufacturing jobs from overseas competition. With all of these potentially conflicting aims, and with another major round of tariffs expected to be announced on Wednesday, what is the strategy behind them? Rana Foroohar, a Financial Times columnist and the author of Homecoming: The Path to Prosperity in a Post-Global World , says they're an "experiment" that could lead to a big change in the way the global economy works. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
Last week, South Korea's Truth and Reconciliation Commission found that Korean adoption agencies were responsible for widespread fraud, malpractice and even human rights violations. More than 140,000 South Korean children were adopted by families living abroad in the decades after the Korean war. The report documented cases in which agencies fabricated records and others in which abandoned children were sent abroad after only perfunctory efforts to find living guardians. Documentarian Deann Borshay Liem was an adult when she first learned the story she'd been told about her identity was a lie. She was adopted by an American family from California in 1966, when she was eight years old. Her adoption records said she was an orphan, but she eventually discovered her birth mother was alive, and she had a large extended family in South Korea. She shares her adoption story, her reaction to the commission's report, and her thoughts on what justice looks like for adoptees. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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The AI boom has caused a huge surge in energy consumption, so how is the tech industry thinking about its environmental footprint as it invests in new AI models? Emily Kwong , host and reporter for NPR's Short Wave podcast, finds out what solutions are being considered that might meet both consumer demand and address climate concerns. For sponsor-free episodes of Consider This, sign up for C onsider This+ via Apple Podcasts or at plus.npr.org . Email us at considerthis@npr.org . Learn more about sponsor message choices: podcastchoices.com/adchoices NPR Privacy Policy…
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