Turning Customers' Feedback into Business Growth with Angie Hicks (Co-Founder, Angi)

Business Innovators

It's inspiring to hear how someone can turn a simple idea into a billion-dollar business. Angie Hicks, the Co-Founder of Angi, shares her journey from humble beginnings to leading one of the most well-known names in home improvement.

Angie Hicks is the Co-Founder of Angi (formerly Angie’s List). She started Angie’s List in 1995, which has grown over nearly 30 years from supporting a few cities to the first national digital directory for home improvement. Angie opens up about the challenges she faced as a young entrepreneur, including learning to sell door-to-door and figuring out how to scale the business.

We also talk about the significance of customer feedback and how it became a guiding force for growth. Angie shares why staying adaptable is crucial in a rapidly evolving market and what has kept her driven for almost three decades.

Angie’s journey shows what’s possible when you stick with it and keep learning along the way. Tune in to hear her candid stories and practical insights—it’s the kind of advice every entrepreneur could use.

Specifically, this episode highlights the following themes:

• Leveraging customer feedback to shape business strategy
• The evolution from an offline service to a digital-first company
• Why perseverance is a vital trait for entrepreneurs

Link from this episode:

• Get to know more about Angie Hicks: https://www.linkedin.com/in/angie-hicks-30566
• Learn more about Angi: https://www.angi.com
• Get to know more about Robert Tuchman: https://www.linkedin.com/in/roberttuchman