Super CRM: a case study

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

Player FM - Internet Radio Done Right

39 subscribers

Programming

Microsoft

altı yıl önce eklendi

İçerik Neil Benson tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Neil Benson veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

The Agile Brand with Greg Kihlström®

1
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

5 gün önce22:42

Daha Sonra Çal

Listeler

Beğen

Beğenildi

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

2 yıl önce 20:02

MP3•Bölüm sayfası

Member Super's existing CRM app was limiting their capabilities and hindering their goal of achieving a single view of their customers. So, they made the decision to take control and build their own CRM application. Superware partnered with them to make it happen, and the results were nothing short of AMAZING!
RESOURCES
Superware.ai website: https://superware.ai
Superware on LinkedIn: https://www.linkedin.com/company/superware-ai
Support the show

CONNECT
🌏 Amazing Apps website
🟦 Customery on LinkedIn
🟦 Neil Benson on LinkedIn
MY ONLINE COURSES
🚀 Agile Foundations for Microsoft Business Apps
🏉 Scrum for Microsoft Business Apps
📐 Estimating Business Apps
Keep experimenting 🧪
-Neil

Mentioned in this episode:

Subscribe to my new Estimating Business Apps podcast mini-series

Estimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen

160 bölüm

#Business #Agile #Scrum #Neil Benson #MBA #Enterprise Resource Planning #Scrum Master #Software #Microsoft #Tech #Programming #Software Development #Industries #Podcasting Education #CRM #ERP #Customer Relationships Management #Development #DevOps

Super CRM: a case study

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

39 subscribers

published 2 yıl önce

Paylaş

MP3•Bölüm sayfası

Mentioned in this episode:

Subscribe to my new Estimating Business Apps podcast mini-series

160 bölüm

Tüm bölümler

1
Preparing for the First Sprint: Design Thinking and Discovery with Hamish Sheild 40:39

25 gün önce40:39

40:39

#160. Hamish Sheild is a Microsoft MVP and Power Platform consultant specialising in applying Design Thinking practices to our apps and projects to make them more human-centred. Hamish and I discuss the different activities and artifacts we've experimented with before starting the delivery phase of our Power Platform and Dynamics 365 projects. Join us as we discuss: 03:43 Design thinking exercises and goal setting 08:45 Inclusion of developers in the discovery phase 09:48 Importance of day in the life sessions 11:59 Exploration of design sprints 17:10 Creating customer and user journey maps 18:48 Utilizing user story maps for clarity 24:21 The role of prototyping in projects 25:11 Developing solution blueprints with Dynamics 365 30:18 Size and refinement of initial product backlog 32:02 Establishing environments 32:48 Business process maps 35:35 Crafting stakeholder maps for project success HAMISH SHEILD Hamish Sheild on LinkedIn AppRising Designing Business Applications RESOURCES Avion for user story mapping StoriesOnBoard for user story mapping Miro for visual collaboration RECOMMENDED EPISODES 130 Sprint 1 is Done! 120 Defining Requirements for Complex Power Apps with Hamish Sheild 👋 LET'S CONNECT 🌐 Subscribe to Customery Academy newsletter for new episode announcements and special offers 🟥 Subscribe on YouTube 🟦 Follow on LinkedIn 🟦 Neil Benson on LinkedIn 🦋 Neil Benson on BlueSky ⭐ RATE AND REVIEW THE SHOW 👍 Rate Amazing Apps 👨‍💻 MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps…

1
Here's when to use a waterfall approach with Power Platform 11:54

8 weeks önce11:54

11:54

#159. Should you use a traditional, waterfall approach to build Power Platform apps? In this episode, I break down six situations when you might be tempted to use a waterfall method and share my thoughts on whether that's really the best approach. Highlights 00:11 Everyone should try waterfall at least once. 02:18 When to adopt a waterfall approach 02:53 #1 Predictable and well-defined requirements 04:19 #2 Regulated industries 05:49 #3 Fixed-price contracts 06:59 #4 Small or simple projects 08:02 #5 No agile experience 08:59 #6 Lots of dependencies 10:09 Recap ` Resources Estimating Agile Business Apps : learn how to quickly, accurately and confidently estimate how long it'll take and how much it'll cost to build your Power Platform or Dynamics 365 app. Cynefin Model : learn how to approach different problems from simple to complex. Successful Scrum for Microsoft Business Apps : learn the Scrum framework, prepare for certification and discover my proven practices for successfully applying Scrum for Dynamics 365 and Power Platform. Team Topologies : Matthew Skelton discusses how different team topologies can reduce the impact of dependencies across an organisation.…

1
What is Scrum and why should Power Platform teams care? 6:00

13 weeks önce6:00

6:00

#158. It's 2025, and I still meet Power Platform and Dynamics 365 professionals that don't know what Scrum is or have an incomplete understanding of what Scrum is. Especially in job interviews! In this short episode, you'll learn: What Scrum really is Why it's a framework and not a methodology A simple hack for remembering the 18 components of Scrum 🚀 Agile Foundations for Microsoft Business Apps: Learn the basics and benefits about adopting agile approach to building business applications. https://customery.com/foundations…

1
Are Scrum Masters Overrated? 8:21

18 weeks önce8:21

8:21

#157. Rethink the role of the scrum master. Two recent events—a thought-provoking article by agile coach Maarten Dalmijn and a leave of absence by Matthew, a beloved scrum master in my team—prompted me to question if scrum masters might be overrated. Comparing scrum teams to sports teams like Ultimate Frisbee, where players self-regulate without referees. Imagine a world where your scrum team operates the same way, holding each other accountable and mastering the game without a dedicated scrum master. You'll learn about Maarten's controversial stance: in startups and scale-ups with fewer organizational impediments, having a scrum master might be unnecessary overhead. Instead, Martin suggests that with a deep understanding of scrum, your team could self-manage effectively. I share my own team's bold experiment—replacing a traditional scrum master with a hybrid scrum master-developer. Spearheaded by Sapan, who has extensive experience in both development and scrum, this experiment offers surprising results. It's not a one-size-fits-all solution for all Power Platform teams. But it does highlight the importance of being open to new practices and continuous experimentation in agile development. Keep experimenting 🧪 -Neil RESOURCES Maarten Dalmijn on LinkedIn Maarten Dalmijn, 'Are Scrum Masters Too Much Overhead?'…

1
Improving Your Scrum Practice - Mastering Professional Scrum - chapter 1 32:48

35 weeks önce32:48

32:48

#156. Drawing on the book "Mastering Professional Scrum" by Stephanie Ockerman and Simon Reindl, I outline critical areas for team success, such as creating valuable products and understanding organizational influences. I emphasize five core capabilities needed for continuous improvement: teaching, facilitation, coaching, technical excellence, and servant leadership. I discuss the continuous improvement process recommended by Ockerman and Reindl, which includes self-assessment questionnaires and root cause analysis to address team issues. I highlight the importance of the Scrum pillars—transparency, inspection, and adaptation—and shows how sprint events like planning and review foster a culture of empiricism, allowing teams to run experiments and refine their practices based on real-world outcomes. Celebrating the traits of high-performing scrum teams, I underscore the significance of being cross-functional, self-managing, and collaborative. I touch upon practices that bolster collaboration within these teams, such as backlog refinement and pair programming, while also stressing the freedom scrum teams have to define their workflows within Scrum guidelines. You'll also learn about common challenges, such as the absence of key roles during refinement sessions, and recommends using the Five Whys technique to tackle root causes. I provide practical tips like conducting multiple short refinement sessions to prevent release delays. RESOURCES Simon Reindl on LinkedIn Stephanie Ockerman on LinkedIn Mastering Professional Scrum from Amazon (affiliate) Mastering Professional Scrum audiobook on Audible (affiliate) Stephanie Ockerman's site, Agile Socks Mastering Professional Scrum on InformIT…

1
Do We Need to Rethink How We Build Power Platform and Dynamics 365 Apps? 8:27

51 weeks önce8:27

8:27

#155. Explore the importance of rethinking our approach to building business applications. Discover the benefits of questioning our assumptions and adapting to new information in the dynamic landscape of app development. Unpacking the concept of "thinking like a scientist" and its impact on creating agile business apps. Understanding cognitive entrenchment and how it can hinder our progress in app development. Examining how embracing new tools like Power Automate or Azure Data Factory can outdo outdated practices. Learning from personal experiences and external experts to reassess long-held beliefs about health and productivity. Discovering how to stay open-minded to new methods for building Power Platform and Dynamics 365 apps without losing sight of effective agile approaches. Keep experimenting 🧪 -Neil RESOURCES Microsoft Power Platform Conference, 18 to 20 October 2024 Peter Attia’s The Drive podcast Outlive by Peter Attia Peter Attia’s website Adam Grant’s podcasts Adam Grant’s website Subscribe to my new Estimating Business Apps podcast mini-series Estimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen…

1
The Power of Learning Through Experiments in Power Apps Development 13:16

1 year önce13:16

13:16

#154. Neil Benson takes us on a journey of learning through experimentation. Starting with the historical origins of smallpox inoculation, Neil discusses the importance of conducting experiments to drive innovation and problem-solving. Sharing personal experiences from his biochemistry studies to his current work in building applications with Power Platform and Dynamics 365, Neil emphasizes the value of agile software development and the significance of learning through short bursts of experimentation. He provides insights into real-world experiments with AI Builder and form processing models, highlighting the impact of these experiments on improving business processes. Neil also shares his experimentation with AI features in his own content creation and business operations, encouraging listeners to embrace the mindset of a scientist and continue experimenting. So, tune in to explore the power of learning through experiments and discover how it can accelerate your own journey in building amazing apps. Free Workshop: 3 Secrets to Building Business Apps with Scrum Join this free interactive workshop to discover the three secrets to successfully using Scrum to build agile apps so you can deliver projects faster, under budget, have more fun, and get promoted. https://customery.com/3secrets Mentioned in this episode: Subscribe to my new Estimating Business Apps podcast mini-series Estimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen…

1
Should .NET Developers Stick or Switch to Power Platform? 29:00

1 year önce29:00

29:00

#153. Keith Atherton is a proper pro developer. Keith shares his journey from developing custom apps using .NET, C# and SQL Server to embracing and mastering the development of enterprise business applications using the Power Platform. What do developers lose and gain using Power Platform compared to developing an app from scratch with .NET and SQL Server. The power of rapidly prototyping applications in Power Apps even compared to wireframing tools, like Basalmiq. How Keith decides when to use a low-code option or write code to meet a requirement. The value of documenting our own solutions and decisions, even if it's just for our own benefit later. Developers are used to unit testing, automated regression testing, AI-assisted programming. Do you miss those capabilities when working with Power Platform, especially Power Fx? How Keith thinks about keeping his skills up-to-date and mastering so many competencies through a weekly learning routine. Why .NET and C# developers should start with PL-900 Power Platform Fundamentals as their starting point for learning how to transfer their skills to Power Apps development. If Keith had a magic wand, Microsoft would enable him to use C# in the Power Fx editor. Keep experimenting 🧪 -Neil Keith Atherton Keith Atherton on LinkedIn: https://www.linkedin.com/in/keith-atherton/ Keith's blog: https://www.keithatherton.com/ Keith's podcast, On Air in the Cloud: https://onairinthecloud.com/ Resources Keith's courses on LinkedIn Learning: https://www.linkedin.com/learning/instructors/keith-atherton PL-900 Power Platform Fundamentals training on Microsoft Learn: https://learn.microsoft.com/en-us/training/paths/power-plat-fundamentals/ Real-world examples of Power Platform solution architectures: https://learn.microsoft.com/en-us/power-platform/guidance/architecture/real-world-examples/overview CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Mentioned in this episode: Subscribe to my new Estimating Business Apps podcast mini-series Estimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen…

1
Unpacking User Stories and Backlog Refinement with Dani Kahil 49:00

1 year önce49:00

49:00

#152. Host Neil Benson is joined by the talented Dani Kahil for an insightful discussion on managing backlogs and enhancing user stories in Azure DevOps and Jira. Neil shares his experiences with Jira, highlighting some configuration challenges, while Dani expresses a strong preference for Azure DevOps. They dive into the hierarchy of backlog items, including epics, features, user stories, and tasks, and explore different approaches to tracking progress on a Kanban board. Throughout their conversation, Neil and Dani discuss the importance of refining user stories, enriching them with acceptance criteria, and prioritising features based on their value to the team or users. They also touch on the significance of releasing value quickly and iterating on functionality. Join us for an engaging conversation packed with practical insights and tips for efficient backlog management. Let's get started! Dani Kahil on LinkedIn: https://www.linkedin.com/in/danikahil/ Dani's blog: https://danikahil.com Kahil Consulting: https://kahilconsulting.com/ Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil Mentioned in this episode: Subscribe to my new Estimating Business Apps podcast mini-series Estimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen…

1
Super CRM: a case study 20:02

2 years önce20:02

20:02

#151. Amazing Apps host, Neil Benson, dives into a case study from one of his team's own projects: "Member Super", a financial services organisation in Australia. With over a million members, they needed a CRM application that could handle their complex stakeholder relationships and provide exceptional service to their customers. Member Super's existing CRM app was limiting their capabilities and hindering their goal of achieving a single view of their customers. So, they made the decision to take control and build their own CRM application. Superware partnered with them to make it happen, and the results were nothing short of AMAZING! RESOURCES Superware.ai website: https://superware.ai Superware on LinkedIn: https://www.linkedin.com/company/superware-ai Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil Mentioned in this episode: Subscribe to my new Estimating Business Apps podcast mini-series Estimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen…

1
A Big Bang? Going Live with Dynamics 365 or Power Platform with Andrew Bibby 45:40

2 years önce45:40

45:40

#150. What does it take to have a successful go live event for your Dynamics 365 or Power Platform application. Neil Benson sat down with Andrew Bibby, a seasoned expert in Microsoft Dynamics 365 and Power Platform business applications. In this episode, Andrew shares his insights on the crucial process of preparing for and executing a successful go live. From addressing technical difficulties to promoting user adoption and measuring success, Andrew sheds light on the often-overlooked aspects of post-delivery project management. He also discusses the importance of training, involving change champions, and effective communication in ensuring a smooth transition. Don't miss this informative episode filled with practical tips for achieving a seamless go-live and maximizing return on investment! RESOURCES Andrew Bibby on LinkedIn : https://www.linkedin.com/in/andrewbibby/ Proximo3 on LinkedIn : https://www.linkedin.com/company/proximo3/ Proximo3 website : https://proximo3.com/ Nordic Summit: https://nordicsummit.info/ South Coast Summit: https://www.southcoastsummit.com/ TIMESTAMPS 03:26 Phased go-live events for Dynamics 365 06:06 Effort in successful go-live leads to happiness 08:34 Preparation and rehearsal lead to a successful go-live 12:39 Prepare and do steps before go-live 15:36 Early user involvement is vital for successful projects 21:17 Insufficient thought put into IT project training 25:45 Change management ensures successful projects and user adoption 30:07 Change management enhances project success and communication 33:02 Choosing a go-live day 38:20 Metrics, monitoring, and justification are crucial 42:30 The importance of getting across your message, and change management Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil Mentioned in this episode: Subscribe to my new Estimating Business Apps podcast mini-series Estimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen…

1
Breaking Free from the Tyranny of the Deliverable with Andrew Welch 25:55

2 years önce25:55

25:55

#149. Andrew Welch is the Chief Technology Officer at HSO. Andrew is an expert in IT strategy and has a wealth of experience advising customers on their big strategic technology decisions. He is also an author, Microsoft MVP, and a regular presenter at conferences. Joining us today, Andrew shares valuable insights on the importance of IT leadership, cloud ecosystems, data platforms, artificial intelligence, and the future of innovation in technology. We dive into the concept of the "Tyranny of the Deliverable" and how it relates to IT organizations organizing themselves into technology-focused teams. Andrew also discusses the need for a holistic approach to digital transformation and the role of a cloud strategist in piecing together various technical components to drive business value. If you're an IT leader, architect, or consultant, this episode is packed with valuable perspectives and tips from Andrew Welch. Don't miss it! TIMESTAMPS 02:09 Importance of CIOs leading technology ecosystem integration. 04:48 Enterprise architects focus on specific workloads. Another architect, a cloud strategist, is needed for building capabilities and driving business value. 07:55 Microsoft's platform is versatile for mix and match. 11:11 Lunch with Ana Demeny, discussing Microsoft versus Google. 16:09 AI investment: data consolidation for value-delivery. 20:26 Tyranny of the deliverable: siloed teams, wrong solutions, budget incentives, counterproductive. Solution: subscription as a service model. Move away from hourly charges and fixed scopes. 24:55 Andrew presenting 5 strategies at Nordic Summit. RESOURCES Andrew Welch on LinkedIn: https://www.linkedin.com/in/andrewdwelch Andrew's blog: CloudLight.House: https://CloudLight.house Dynamics 365 and Power Platform UK User Groups: https://d365ppug.com Nordic Summit, 23 September 2023: https://nordicsummit.info Forceworks Services-as-a-Subscription: https://forceworks.com/the-works-from-forceworks Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

1
Amazing CRM & ERP Apps in Manufacturing with Shawn Tabor 32:35

2 years önce32:35

32:35

#148. Get ready for another captivating episode of Amazing Apps! In this episode, Neil Benson engages Shawn Tabor, Director of Consulting Services at Hitachi Solutions, in an insightful conversation about the dynamic realm of Microsoft Business Applications and its role in the manufacturing and service industries. Explore Hitachi's product landscape, investment strategies, and the art of identifying patterns to create accelerators for efficient project estimations. Discover Shawn's podcasting journey, collection hobbies, and upcoming conference plans. Timestamps 05:40 Improving customer experience for manufacturers 07:36 The power of strategic planning 09:56 The challenge of implementing Microsoft ecosystem 10:59 Microsoft investment strategies 14:06 Simplifying field service applications 15:07 Streamlining field service 20:59 Significant implementations across manufacturing, services, and healthcare 21:37 Integration challenges in the field service business 23:34 Power Platform innovations 24:55 Agile methodology RESOURCES Shawn Tabor on LinkedIn Hitachi Solutions website Community Summit NA : 15-20 October in Charlotte, NC Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil Mentioned in this episode: Subscribe to my new Estimating Business Apps podcast mini-series Estimating Business Apps is a five-part podcast that will help you quickly, accurately and confidently estimate complex Power Platform and Dynamics 365 apps in minutes. Listen now: https://estimating-business-apps.captivate.fm/listen…

1
Power Platform pipelines or Azure DevOps pipelines for ALM? with Benedikt Bergmann 33:59

2 years önce33:59

33:59

#147. When should you use Power Platform pipelines and when should you use Azure DevOps pipelines to deploy your Power Platform or Dynamics 365 applications? That's the question that Benedikt Bergmann answers in this episode of Amazing Apps. Benedikt is a Power Platform consultant known for his expertise in Application Lifecycle Management (ALM). Neil and Benedikt delve into the world of ALM, discussing its importance for small and enterprise teams alike. From tools and environments to testing and components outside of solutions. Whether you're a low code app builder or part of a large development team, this episode has something for everyone. Join us as we explore the intricacies of ALM and discover how to deploy and maintain applications in a secure, efficient, and repeatable manner. Register for Benedikt's ALM Training Course Resources Overview of Power Platform pipelines More power with pipelines in Power Platform EasyRepro test framework Playwright test framework Power Platform server on Discord Connect with Benedikt Benedikt on LinkedIn Benedikt on GitHub Benedikt on Twitter Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

1
Can you really gain competitive advantage with Dynamics 365? with Martin Hinshelwood 42:12

2 years önce42:12

42:12

#146. In this episode, we're thrilled to have Martin Hinshelwood from naked Agility join host, Neil Benson. Martin shares his perspectives on improving the success of agile engagements through the role of a consulting product owner, and why you should build your own business applications rather than buy Dynamics 365 if you're looking for competitive advantage. Hit the play button and dive into this insightful conversation between Neil and Martin! Timestamps 02:46 The importance of unique capabilities in a competitive market 06:09 The power of vertical integration 11:58 Outsourcing core business practices 16:37 Risks and rewards in business 21:02 The incompetence of business 31:38 The role of a consulting product owner 33:44 The role of a scrum master in the professional services world 36:56 Using APIs to drive innovation RESOURCES Martin Hinshelwood on LinkedIn Martin Hinshelwood on Twitter naked Agility website naked Agility on Twitter Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Chris Huntingford Doesn't Believe in Citizen Developers 38:38

2 years önce38:38

38:38

#145. We're back with another incredible episode of Amazing Apps, and this time we have an amazing guest on board. Neil Benson is joined by the Low Code Lead & Platform Evangelist at ANS Group, Chris Huntingford. Chris spills the beans on citizen developers, he talks about the concept of ecosystem enablement, the potential of low code platforms, the importance of enabling everyone to build apps and flows, hackathons, and more. Hit the play button and dive into this insightful conversation between Neil and Chris! TIMESTAMPS 00:03:39 The importance of citizen developers 00:07:24 The power of fusion teams 00:09:09 Building skills with hands-on experience 00:13:30 All about hackathons 00:16:38 The importance of ecosystem enablements 00:18:16 The importance of people in digital transformation 00:20:31 Customer shift in app development 00:22:09 The future of Dynamics and Power Platform 00:26:07 What it’s like to work for Microsoft or a partner 00:32:13 The impact of timing on conference attendance 00:34:00 Tips for effective learning and building solutions with Dataverse RESOURCES Chris Huntingford on LinkedIn Chris Huntingford on YouTube That Platform Guy on Twitter ANS Group on LinkedIn Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Joining an existing team as a new scrum master with Matthew Venamore 36:38

2 years önce36:38

36:38

#144. Neil Benson is joined by Matthew Venamore, a scrum master with extensive experience coaching Dynamics 365 teams. Matthew shares valuable insights into the challenges faced by new scrum masters when joining existing teams and emphasizes the importance of empowering the team. He advises taking a standoffish stance initially, observing the team and their work before making any changes or adding value. Matthew shares his personal journey, starting as a software delivery manager and eventually becoming a scrum master. He highlights the importance of coaching and guiding a team towards self-management and offers insights into handling various challenges, such as developers working on product backlog items that are not ready. He discusses the benefits and potential drawbacks of having a definition of done and a definition of ready, emphasizing the need for flexibility and open discussions within the team. Tune in to this enlightening episode of Amazing Apps podcast as Matthew Venamore provides valuable insights and practical advice for both new and experienced scrum masters, shedding light on the importance of empowerment, simplicity, and continuous improvement within agile teams. Matthew Venamore Matthew Venamore on LinkedIn Resources Amazing Apps 45: Live inside my Daily Scrum Scrum Guide Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Who do we need in our Business Apps team? 23:21

2 years önce23:21

23:21

#143. On this episode of Amazing Apps, we discuss resourcing agile teams using the Scrum framework. Neil Benson talks about who we should have on our teams as product owner, developers and scrum master. Should Microsoft partners offer to provide a consultant for every role on the team? Listen in to find out. Timestamps (02:04) Product owner maximizes value, sets goals. (03:02) Product owner orders backlog, ensures focus. (07:52) From business analyst to product owner. (09:32) Ideal product owners. (14:07) External stakeholders. (16:37) QA pros are devs in Scrum teams. (21:30) Scrum master's role and boundaries in coaching. Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Smaller Teams, Bigger Wins: how to split your enterprise apps teams 13:02

2 years önce13:02

13:02

#142. Neil Benson discusses the challenges of organizing a large Scrum team to maximize efficiency. He suggests rotating developers between teams and organizing teams around specific components or external systems they need to integrate with. Neil also recommends self-organizing teams and coaches teams to create their own code of conduct and establish expected behaviors. He shares his experience of organizing teams by components in the past at RACQ and why it wasn't the best approach. Resources Scaling Scrum with Nexus on Scrum.org Richard Hundhausen, co-creator of Nexus, on Amazing Apps #136 Timestamps (02:52) Large team split into component-based teams for Scrum framework. (04:49) Organizing teams by component creates interdependencies and hinders productivity; a better approach is having a team with all the necessary skills. (08:27) Allowing developers to form their own teams empowers and trusts them to be accountable for their work, rather than having a manager organize teams. (11:16) Amazing Apps Retrospective: behind the scenes. Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Architects in a Scrum Teams with Allan de Castro 37:10

2 years önce37:10

37:10

#141. In this episode of Amazing Apps, podcast host Neil Benson is joined by Allan de Castro, a senior technical consultant for the Power Platform at Avanade France. They discuss their experience applying Scrum to recent projects, including the role of an architect in the Scrum framework. The episode covers key challenges such as the importance of ensuring clarity in the backlog, prioritization of sprints, and addressing technical requirements while focusing on business and added value. [00:06:23] Allan, an architect and technical lead, discusses the challenge of finding their place in a team using the Scrum framework for the first time, and navigating discussions related to technical requirements and architecture while also focusing on business requirements and added value. [00:10:15] Focus on delivering continuous testing value during sprints, even if it means sacrificing some business value. [00:11:56] Agile and Scrum framework used for new project, integrating systems and iterating for development. Customer familiarity with Agile important. [00:13:12] Capture project requirements early to avoid issues in development. [00:16:36] Business analyst helps product owner with basic questions on application building, including object lifecycle. Dynamics 365 provides out-of-the-box features, such as bulk edit mode, without development needed. It can be demonstrated in demo instead of user story. [00:19:10] To successfully execute a Dynamics 365 project using Scrum framework, it is important to ensure technical requirements are included in the backlog and fully estimated. It is also important to train the customer on Dynamics 365 and focus on prioritization during sprints. Custom development must fit into the security models provided by Dynamics. Workshops may be needed to refine new business requirements. [00:24:06] Team delivers daily or every two days into the UAT environment, with testing by a quality insurance person and a dual check by the project owner or business analyst before marking as done. UAT phases were conducted initially, but now testing is continuous without UAT phases. [00:26:13] The architecture and requirements were complicated due to unclear data sources and ongoing system construction. Agile methodology requires clear definitions before development, and cultural differences affect analysis phases. Workshop and design are necessary for identifying potential risks and managing sales territory was a major concern. [00:31:14] Ensure clear backlog, communicate dynamics to team and stakeholders, define sprint process, architect advisory role, avoid influencing sprints. [00:32:34] Dev team used Azure DevOps for backlog management, linking work items to pull requests and builds for easy tracking and communication with end users. They also suggest creating automatic task generation for consistent task patterns. Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Running experiments to build Dynamics 365 and Power Platform apps 18:38

2 years önce18:38

18:38

#140. Today, it’s just me, and I’d like to discuss what EMPIRICISM means to teams building complex, enterprise Dynamics 365 and Power Platform applications. In this episode, I’ll break down what empiricism is and its importance in Scrum, provide examples of work that would benefit from an empirical approach, and share insights on how we can use empiricism to build better business apps and improve our processes, tools, and techniques. HIGHLIGHTS [01:45] Why Scrum is based on an empirical process [05:01] Example of how empiricism works [06:21] Why the defined process control is the opposite of empiricism [10:01] The importance of empiricism in Scrum [10:53] Examples of simple work where Scrum is unnecessary [11:42] Examples of more complex work that would benefit from an empirical approach [14:07] What I love most about Scrum [15:50] Lessons that my business apps teams and I learned from our experiments [17:27] My challenge to you RESOURCES What is the Plan-Do-Check-Act (PDCA) Cycle? OODA Look by John Boyd explained: the process Grinding It Out: The Making of McDonald’s by Ray Kroc Green Fluorescent Protein (GFP) in Aquorea Victoria Empiricism The Scientific Method Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Agile Testing for Dynamics 365 with Emma Beckett 40:27

2 years önce40:27

40:27

#139. Today’s guest is Emma Beckett, an experienced test professional who runs her own company, Fortitude 17, in London, UK. A professional footballer, Emma pursued a career in software testing, even though her first role in tech was in Desktop Support — hardware, not software! As you’ll hear, Emma is a Certified ISTQB Test Consultant and trained in Microsoft Dynamics AX 2012 and Microsoft Dynamics 365 F&SCM, CE, and HR. She is currently training on the Microsoft Dynamics 365 Business Central and Ceridian Dayforce (HCM) solutions. In this episode, Emma shares how she got into software testing and discusses 1) professional testing, 2) how she approaches business application projects, and 3) what testing at large can bring to Dynamics applications. HGHLIGHTS [01:06] How Emma came to open her own testing consultancy [09:01] Emma’s approach to professional testing [12:48] The qualities that Emma looks for in good test professionals [18:09] The relationship between testing and training [20:00] Approaches to acceptance testing that have worked well for Emma [24:25] How Emma approaches other forms of testing on projects [29:43] How Emma deals with testing challenges [32:28] Other solutions that Emma’s consultancy has worked on [34:22] Emma talks about her recently launched podcast RESOURCES Website: Fortitude 17 LinkedIn: Emma Beckett LinkedIn: Fortitude 17 Check out the elbeckio show Support Amazing Apps Rate this podcast CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Deep Dive into Dynamics 365 Marketing with Malin Martnes 54:01

2 years önce54:01

54:01

#138. Our guest today is Malin Martnes, a Microsoft MVP and MCT who runs her own company MaCoTra AS in Oslo, Norway. As you’ll hear, Malin doesn’t have any technical background on Dynamics 365 and Power Platform but she focuses on using these systems. In this episode, Malin talks about how she came to be a CRM consultant and set up her own consulting business. With years of experience as a user and trainer of Dynamics 365 and Power Platform, she also discusses the integration of the HR solution with Finance & Operations, tips for deploying Dynamics 365 Marketing, and the events and training sessions she helped organize. Show Highlights [01:25] Malin’s background and how she got started as a CRM consultant [04:56] The story behind MaCoTra’s unusual name [10:06] Malin talks about the recently concluded Cloud Technology Townhall Tallinn 2023 event [15:16] Malin talks about the Norwegian Marketing Day she co-organized with fellow Microsoft MVP Guro Faller [18:31] Malin discusses the integration of Dynamics 365 Human Resources with Dynamics 365 Finance & Operations [22:53] Who Dynamics 365 Marketing and ClickDimensions cater to [26:02] Malin discusses the projects she’s done with Dynamics 365 Marketing [29:25] How Dynamics 365 Marketing handles deliverability [35:35] Malin shares tips to be aware of when deploying Dynamics 365 Marketing [44:08] What’s next for Malin? Resources Malin's company: MaCoTra AS Becoming a Microsoft Dynamics 365 Marketing Functional Consultant by Malin Martnes Connect with Malin Martnes on LinkedIn , Twitter , or via her website Customery Academy Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
What's Next for Customery Academy? 15:29

2 years önce15:29

15:29

#137. Customery Academy is the online business through which Amazing Apps host, Neil Benson, trains and coaches Microsoft customers and partners to build amazing, agile business applications. In this episode, Neil shares a short history of Customery Academy, where it's at today, and its goals for 2023. Halfway through editing the episode, there's a surprise about just how many Customery Academy students have achieved their Professional Scrum Master certification thanks to his son's detective work. RESOURCES Customery Academy Agile Foundations for Microsoft Business Apps free course Scrum for Microsoft Business Apps course Winning Agile Projects masterclass for Microsoft partners Estimating Business Apps course New Zenler online course platform Amazing Applications podcast Podpage podcast website hosting Bonjoro personalised video service Humanitix ticketing checkout Studio1Design web design agency Louise Williams branding expert Karthik Vijaykumar from Design Your Thinking and The Launch Plan podcast BuyMeACoffee Review Amazing Apps on Apple Podcasts , Spotify or AmazingApps.Show Customery on LinkedIn Superware.ai People mentioned Brian Illand Hugues Imbeault Paula Dunlop Dani Kahil Andrew Bibby Hamish Sheild Scott Durow Lisa Crosbie Ben Inkster Nirav Mehta John Bordin Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Professional Scrum and DevOps with Richard Hundhausen 52:15

2 years önce52:15

52:15

136. My guest is Richard Hundhausen, a former Microsoft MVP and Regional Director, Scrum.org Professional Scrum Trainer, and co-creator of the Nexus Scaled Professional Scrum Framework. As you’ll hear, Richard doesn’t have a background in Dynamics 365 or Power Platform, but he’s no stranger to developing apps on Microsoft technology. In this episode, Richard talks about his experience working with Microsoft and how he got started with Scrum. Drawing from his over 30 years of software development experience and over 20 years of training experience, he also discusses the merits of big bang releases versus incremental releases, product thinking versus project thinking, and what’s next with Scrum. Show Highlights [06:07] Richard’s Scrum origin [13:55] Richard’s guidelines for helping a team decide when to adopt Scrum [20:56] On the interplay between Scrum and DevOps [26:06] How product owners can be successful [31:32] Big bang releases versus incremental releases [34:53] The origins of Nexus Scaled Scrum Framework [44:03] Where Scrum is headed next Resources Accentient Nexus Scaled Professional Scrum Framework Professional Scrum Development with Azure DevOps by Richard Hundhausen Connect with Richard Hundhausen on LinkedIn or Twitter "Flaccid Scrum" by Martin Fowler “Should Our Team Use Scrum?” by Richard Hundhausen “Larman’s Laws of Organizational Behavior” by Craig Larman “Role of Manager” by LeSS "Resurrecting the Much-Maligned Scrum of Scrums" by Charles Bradley "unSAFe at any speed" by Ken Schwaber Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
I'm Beginning to Hate Scrum 11:24

2 years önce11:24

11:24

#135. Remy is starting to hate Scrum. He thinks we should use Kanban. And get rid of Product Owners. It's a shame, then, that Remy doesn't understand Scrum. And doesn't want to understand Scrum. Don't be like Remy. Resources Kanban Guide on Kanban University Professional Scrum with Kanban training from Scrum.org Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Is Power Fx really low code? with Rishona Elijah 31:16

2 years önce31:16

31:16

#134. Rishona Elijah is a Microsoft MVP and Microsoft Certified Trainer, who works as a Power Platform Trainer and Evangelist at Barhead Solutions in Sydney, Australia. She spends most of her time running training sessions and delivering events around Power Platform to business users to show them what they can achieve with this technology. In this episode, Rishona shares how she got started in Business Applications, how she uses her blog to help business users, and the latest innovations with Power Virtual Agents. Rishona also talks about whether Power Fx is really part of a low-code platform and new features from Microsoft’s acquisition of Nuance that are being incorporated into Power Platform. Show Highlights [02:05] Rishona’s work at Barhead Solutions [05:47] What Rishona blogs about [07:38] The latest innovations with Power Virtual Agents [13:25] On whether Power Fx dispels Microsoft’s promise of no-code solutions [16:40] The types of people that attend Rishona’s training sessions [21:32] The latest innovations with Power Automate [25:22] How Rishona got into Business Applications [26:47] Rishona’s advice for people thinking about a career in Business Applications Resources Barhead Solutions Connect with Rishona on LinkedIn , Twitter , or TikTok Check out Rishona’s blog Customery Academy Estimating Business Applications Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Power Platform Governance Possibilities with Michael Roth 41:32

2 years önce41:32

41:32

#133. Today’s guest is Michael Roth, a Power Platform consultant with Avanade who specializes in governance. In this episode, Michael walks us through how he keeps business apps amazing by working on only the fun stuff, i.e., governance and licensing, and understanding how users experience tech, specifically Power Platform. Michael also highlights the importance of governance and shares with us some of the biggest mistakes he sees organizations make when they don’t consider governance, what he would like to see Microsoft improve, and more. Show Highlights [03:04] How Michael got into business applications [08:06] The types of people that typically think about governance [12:10] Mistakes organizations make when they don’t consider governance [17:05] How Michael thinks of the Microsoft Power Platform Center of Excellence starter kit [22:20] Benefits of Managed Environments for customers [26:52] What Michael would like to see Microsoft work on next [29:20] On fusion teams and fusion development [35:38] Michael’s style and take on feminism Resources Scrum for Microsoft Business Apps . Learn Scrum, achieve your PSM1 certification, apply successful Scrum patterns to Dynamics 365 and Power Platform apps. Avanade Customery on LinkedIn Connect with Michael on Twitter or LinkedIn Check out Michael’s blog Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Using Figma to design business apps with Andrew Ly 49:26

2 years önce49:26

49:26

132. Today’s guest is Andrew Ly, a Microsoft Business Applications Solutioning Lead at IBM Consulting in Australia. Andrew shares his 22 years of experience in the Microsoft space, including the type of work he does and the clients he works with. Andrew also gives his two cents on the low-code, no-code approach and talks about the demand of in a day trainings like App-in-a-Day sessions, Figma, and Power Platform applications. Show Highlights [02:48] Andrew’s background and what it’s like living and working in Australia [05:13] What Andrew and Neil do to keep fit these days [06:58] Andrew’s life at IBM, the type of work he does, and the clients he’s working with [09:50] Maximizing the benefit of having sales systems, and building apps that work the way the individual does [11:31] On helping clients scale up and scale out, and get out of challenging situations [16:59] App in a Day sessions’ demand today [19:05] Training programs that are centered around creating a sense of community internally [24:30] On the acquisition of Figma and why it’s a great tool [31:50] Technology overlapping with Biz Apps, including virtual reality [39:09] Andrew’s suggestions on which areas to specialize in [42:51] Andrew’s plans, including doing more coding and speaking sessions Resources Connect with Andrew on Twitter , YouTube or LinkedIn Read Andrew's blog: 365lyf PCF Gallery Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum

1
Deploying Dynamics 365 Field Service with Magnus Sørensen 37:52

2 years önce37:52

37:52

#131. Today’s guest is Magnus Gether Sørensen, a Dynamics 365 Field Service expert at Delegate in Denmark. Magnus shares with us some of the Field Service projects he has worked on, as well as the interesting challenges that his customers have encountered using the application. Plus, Magnus talks about what’s new and next for Field Service and gives a few tips for teams implementing the application. Episode Highlights [0:30] Magnus’ background and his career in business applications [03:29] Magnus’ experience using Dynamics 365 Field Service [06:27] The challenges of using Field Service in Denmark [10:03] On whether Field Service is often integrated with back-office systems [10:58] Demand for resource scheduling optimization [13:45] Comparing Field Service and Resco [17:08] What's new and next for Dynamics 365 Field Service [22:06] Features and changes that Magnus would like to see Field Service implement [24:07] Top three lessons Magnus has for teams building or deploying Field Service [27:44] Magnus’ experience co-organizing Nordic Summit 2022 [30:10] On why the Nordic Summit is a free event Resources Delegate.dk Delegate on LinkedIn Connect with Magnus on Twitter or LinkedIn Follow the Power Platform Weekly newsletter on Twitter Read Magnus’ blog at XRM.DEV Support the show CONNECT 🌏 Amazing Apps website 🟦 Customery on LinkedIn 🟦 Neil Benson on LinkedIn MY ONLINE COURSES 🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪 -Neil…

Player FM'e Hoş Geldiniz!

Player FM şu anda sizin için internetteki yüksek kalitedeki podcast'leri arıyor. En iyi podcast uygulaması ve Android, iPhone ve internet üzerinde çalışıyor. Aboneliklerinizi cihazlar arasında eş zamanlamak için üye olun.

500+ konuyu dinleyin

39 subscribers

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum benzeri

Amazon Fire TV Stick HD (newest model), free and live TV, Alexa Voice Remote, smart home controls, HD streaming

Apple AirTag

Amazon Basics Multipurpose Copy Printer Paper, 8.5" x 11", 20 lb, 8 Reams, 4000 Sheets, 92 Bright, White

Dinlemeye Değer Podcast'ler

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum « » Super CRM: a case study

Super CRM: a case study

Dinlemeye Değer Podcast'ler

Player FM'e Hoş Geldiniz!

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

Ailun 3 Pack Screen Protector for iPhone 16 Pro [6.3 inch] + 3 Pack Camera Lens Protector with Installation Frame,Case Friendly Tempered Glass Film,[9H Hardness] - HD [6 Pack]

Tubi: Watch Free Movies & TV Shows

Minecraft

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum benzeri

Hızlı referans rehberi

Amazing Apps - learn how to build agile Dynamics 365 and Power Platform business apps using Scrum « »
Super CRM: a case study