The Customer, Haha - UX Edition

Agile Disrupted

What if I told you that tomorrow is going to be a day of radical & tragic change?

Tomorrow is the day you experience a horrible stroke, and are now navigating through a wheel chair, while you undergo intense physical therapy to regain your sense of mobility again. You'd feel profoundly devastated.

The same set of stairs that you climbed a countless number of times now gives you feelings of helplessness and anger. But are you angry at the stairs or at the problem? The stairs are intently designed for humans with mobility. The elevator behind the stairs now holds new meaning and a space for gratitude that you didn't have before.

As humans, are we physically & emotionally designed for such radical change? Maybe. Are there humans out there who's very passion is dedicated around human centered design? Yes. It's called User Experience (UX). We are all humans surrounded by products that we specifically chose because they were specifically designed for a customer persona that we identify with.

People create products to serve the people, but is it designed in a way for them to use it?

Tune into this week's newest episode with guest speaker, Joshua Mauldin and find out.