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What Is the State of Customer Experience Today?
Manage episode 415529264 series 3523638
İçerik Jimmy Barber and James Lawther, Jimmy Barber, and James Lawther tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Jimmy Barber and James Lawther, Jimmy Barber, and James Lawther veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Episode 25: Today, we start a series of episodes focused on answering the critical question –What Is the State of Customer Experience Today?
As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important. Every few weeks, we will be asking guests for their perspectives on the following questions:
What's the state of customer experience?
Why do you think that?
Who provides a good customer experience?
How would you improve the customers' experience?
To kick things off, we will give our perspectives on these questions. Unsurprisingly, we don't always agree.
This series will provide engaging, entertaining discussions and helpful insights that you can use to improve your performance and enjoyment of work.
Please let us know what you think by contacting jimmy@ajobdonewell.com or james@ajobdonewell.com
Useful links
UK Customer Satisfaction Index (UKCSI) ⋆ Institute of Customer Service
What do customers want from contact centers | McKinsey
Poor customer service costs UK firms billions – so why can’t they get it right? | Consumer affairs | The Guardian
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