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This podcast is aimed at helping CEOs dig beneath the surface to find new pathways to increased profitability. Deborah Fell from Chief Outsiders, will seek to challenge and inspire leadership teams and provide immediately actionable solutions to unlock growth.
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Traditional ideas of masculinity are dead, and now men struggle to find their place in the world. In Stories of Men, Alex Melia speaks to men who’ve overcome challenging circumstances to find out what they’ve learned about being a man in today’s world. Each guest shares a story from their life that has had a big impact on them. Alex Melia is a businessman and podcaster from Atherton, Greater Manchester. He has built a business which now employs over 30 people. Ten years in, and the company s ...
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show series
 
In our conversation with Harold Green, one theme resonated particularly strongly: business evolution requires building on past experience while constantly looking forward. After nearly five decades in the paving and recycling industries, Harold has turned his attention to helping companies measure and monetize their carbon reductions. In this segme…
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In today's business landscape, environmental consciousness isn't just about doing good—it's becoming a business imperative. Deborah Fell interviews Harold Green, CEO of Global Emissionairy, a business leader who has blended entrepreneurship with environmental stewardship throughout his career. Starting from humble beginnings working at a country cl…
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In today's volatile business landscape, the alignment between Chief Marketing Officers (CMOs) and Chief Sales Officers (CSOs) isn't just a nice-to-have—it's critical for sustainable growth. Deborah Fell dives deep into why this partnership is more crucial than ever for mid-market companies. Drawing from Chief Outsiders' experience across 5,000+ eng…
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Leadership is a craft—refined through experience, challenge, and continuous growth. This past quarter, Success Beneath the Surface brought together some of the most dynamic CEOs and business minds to explore what it takes to lead with impact. From James Hyman’s masterclass on corporate turnarounds to Ryan Clark’s formula for urgency-driven culture,…
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Deborah Fell recounts a chance meeting with J. Nicole Martin-Lawton, CEO of Phoenix Language Services, during an Amtrak service disruption. What started as strangers standing together in a crowded café car turned into an enlightening conversation about leadership and resilience. Nicole had stepped into the CEO role following her father's sudden dea…
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When J. Nicole Martin Lawton suddenly became CEO of Phoenix Language Services in May 2020, it was under extraordinary circumstances. Not only was the world grappling with a global pandemic, but she had just returned from maternity leave with her second child when her father, company founder Bill Martin, passed away. In that moment, Nicole stepped i…
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What happens when a hard-charging CEO realizes their leadership style is holding back their organization's potential? In this commentary on last week's conversation with Scott Jackson of Global Impact, we explore the counterintuitive truth about scaling impact. Sometimes, the fastest path forward is creating space for others to lead. Full episode i…
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When Scott Jackson says his role as CEO of Global Impact is to be a 'follower of leaders,' he challenges conventional thinking about executive leadership. In our conversation, he explains how this counterintuitive approach—empowering others while providing crucial behind-the-scenes support—has helped his organization channel over $2.5 billion to gl…
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In this commentary, Deborah Fell examines the psychology of entrepreneurship, drawing from her conversation with Net at Work Co-Founder and Co-CEO Eddie Solomon. Through stories of infrastructure pioneers, transformational leaders, and second-generation successors, she reveals how true entrepreneurs share an unshakeable mindset – they may pivot, bu…
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In this episode, we sit down with Eddie Solomon, Co-Founder and Co-CEO of Net at Work, a technology services company he started with his brother in 1996. From their humble beginnings as Russian-Ukrainian immigrants in Brooklyn to building a thriving enterprise serving over 5,000 businesses, Eddie shares insights about true entrepreneurship versus b…
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A lot of CEOs talk about humility, but it's rare to meet one who truly embodies it. Last week, I spoke with Ray Hatch, CEO of Quest Resources Holding Corporation, and what struck me most wasn't his impressive track record - it was his genuine humility in action. His philosophy that "I have limitations and I don't want my limitations to be the limit…
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Trust versus faith — it's a distinction that Ray Hatch, Chief Executive Officer, President, and Director of Quest Resource Holding Corporation, explores with a refreshing candor in this conversation with Deborah Fell. Drawing from his unique journey from food distribution to waste management and lessons learned as a basketball coach's son, Ray shar…
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In healthcare, some of the most impactful organizations work quietly behind the scenes, touching countless lives without widespread recognition. MTF Biologics, led by CEO Joe Yaccarino, is one such organization. Their work in tissue donation and medical biologics represents a profound cycle of hope - where end-of-life decisions become new beginning…
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Luke was at a party with his girlfriend surrounded by his closest friends. He was smiling and laughing and appeared to be having a great time. But, after this moment of celebration, it was his intention to say goodbye. Nobody else knew it but he wanted to take his life that same night. Before taking his life, Luke is driven to make a phone call to …
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Daniel Collins was a slight 18-year-old boy who was travelling around the country clamping cars. He hated the job but his father seemed to relish it. One day, they clamped the car of a man that showed up with confrontation in his mind. The man was with 14 of his friends and started to scream and shout. In a split second, the whole situation turned …
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In healthcare innovation, success isn't just about breakthrough technology or market leadership - sometimes, it requires heroes at every level. Today's conversation with Joe Yaccarino, CEO of MTF Biologics, reveals how one of the world's largest tissue banks has built an organization where heroic acts happen daily - from donor families making selfl…
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William was 21 years old and working on a superyacht travelling from Malta to the Maldives. He was living a young man’s fantasy, the life he’d dreamed of since being a young boy. His shift had just come to an end when the shrill ringing of the fire alarm went off. Will’s first response was irritation at having to perform another drill; that was unt…
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Deborah Fell reflects on her powerful conversation with Jeff Ostenso, CEO of Ironmark, and her chance encounter with another second-generation CEO during an extended train delay. These interactions highlight a crucial reality: family-owned businesses form the backbone of the American economy, representing 87% of U.S. businesses and employing 60% of…
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Ross was the life and soul of the party. Working as a national radio presenter, he was able to hang out with the rich and famous at awards ceremonies and red carpet events. But he was hiding a secret: his struggle with social anxiety. For years Ross had attempted to deal with his anxiety by masking it with alcohol, but he knew that this was only go…
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From delivery truck driver at 18 to CEO of an $80M company - Jeff Ostenso shares how he transformed his father's printing business into a modern marketing powerhouse. After 38 years and 16 acquisitions, he reveals the unconventional leadership approach that helped him retain employees and acquire company owners. Learn how sharing P&Ls with every em…
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It was a day out with the family. Despite not knowing where they were going, Paul and his brother were extremely excited to be taken out by their relatives; they didn’t usually get taken out at all. Like two “coiled springs” they leaped out of the car as soon as it pulled up. Soon after they were bundled into a Victorian, stone building. They march…
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Last week marked the conclusion of our three-part series featuring Clay Spitz, recently retired Chief Operating Officer and Managing Partner at Chief Outsiders. Over my nine years with the firm, I've had the privilege of watching Clay in action – he's always been a class act, the kind of leader who earns trust naturally. Clay's perspective is parti…
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He was lying in bed, restless, in a fever, struggling to catch his breath. He was shivering one moment and then attempting to kick off his duvet the next. He saw a woman coming through the door. She switched on the light. It made him feel confused, anxious. The expression on her face was grave. She told him that what she saw in front of her was a p…
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At this conclusion of our three-part conversation, we join Clay Spitz and Deborah Fell as they reflect on Clay's remarkable journey with Chief Outsiders and his transition into the next chapter of his career. What begins as a discussion about business lessons learned evolves into a heartfelt exploration of wisdom gained, relationships built, and th…
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Darren openly discusses the plethora of negative feelings that contributed to his emotional breakdown on his way to work. He was working in finance. It was an industry that had provided him with the good life. However, he knew that something deep down was not right. He had been drinking too much and struggling to sleep at night. All of this came to…
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This is a quarterly recap of our top episodes. You'll hear some of the highlights from several guests. From Bob Rhoda, CEO of Hemisonics, a medical device technology company, to Colleen Vassalette, CEO of landscape design firm Intrigue Design, Ryan P. Clark, co-founder and CEO of staffing and recruitment firm PeopleShare, and Will Bowie, founder an…
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The air was so chillingly cold that he could feel it in his bones. The billowing and the roaring around him was so loud that he was unable to hear. As he stood there waiting for the inevitable, his nerves prevented him from being able to speak. He had travelled thousands of miles for this moment and there was no question of turning back now. Isaac …
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This episode delves into the critical career decisions that shaped these business leaders' paths. Clay candidly shares his experience of leaving Telecheck after 9/11 and buying a business - a decision he calls his "biggest failure" and "most costly mistake." He opens up about the financial devastation and valuable lessons learned from this setback.…
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For David, the dream was just beginning. He and his wife were in their early 20s and had just moved from Canada to Switzerland to start a new adventure. At work, David was also having the time of his life. At the end of one of his first projects, he went to lunch with a client. The restaurant boasted breath-taking views and the client treated him t…
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In this second part of our interview with Clay Spitz, we reminisce about the pivotal moments that shaped his career. Clay shares a crucial lesson about embracing new opportunities, even when they seem unfamiliar or challenging. We'll explore how this mindset led to his unexpected transition from operations to marketing at Terminix, completely trans…
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It was Cup Final day against the school’s most fierce rivals. Andy was 12 years old and nervously waiting to hear if he would be included in the team. He looked to his dad watching from the sidelines, hoping his name would be announced. Finally, the team was revealed and Andy would be playing in defence. The game kicks off. In the first minute the …
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Last week, we had the pleasure of hosting Clay Spitz, Chief Operating Officer and Managing Partner for Chief Outsiders. Clay's been with the company for nearly 15 years, playing a crucial role in shaping its culture and success. Today, I want to reflect on a key takeaway from our conversation with Clay - the importance of being upfront. Clay's appr…
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When it comes to idyllic childhood’s one would be hard-pressed to think of a more harmonious one than James’. He was raised in Villefrance, a town in the Alps located along the French and Italian border. There he spent quality time with his father who taught him about the nurturing power of nature. It was with a sense of horror and disbelief that o…
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Clay Spitz's journey from his family's pest control business to merging multi-million dollar companies offers a unique perspective on leadership. In this episode, Clay shares how he turned a struggling branch into a success, only to find himself navigating the complexities of corporate acquisitions. His experience integrating 100 companies in just …
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