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The UX Australia podcast series is back, featuring presenters and guests for the upcoming UXA2021 conference. Martin Tomitsch joins Steve today to discuss his upcoming presentation 'Non-Human personas and other UX tools for a post-pandemic world'. Tickets to the conference are available now https://www.eventbrite.com.au/e/ux-australia-2021-tickets-…
 
Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future IntentAs design researchers, we’re constantly trying to ascertain what people do and why. Often this means digging into what people have done in the past and asking them to predict what they’d do in the future. There’s only one problem: people are notoriously bad…
 
Designing a National Behaviour Change Campaign for Rural CambodiaEvery year the health of children under 5 years old in Cambodia is jeopardized due to a lack of good sanitation and hygiene, leading to undernutrition and stunting. Not washing hands with soap, exposure to harmful faeces in the environment, and drinking unsafe contaminated water are s…
 
A Framework for Creating Actionable InsightsWhat do you do after you finish a few rounds of user research and have a range of great findings? How do you transform these findings into insights that drive action? Moving from the stages of findings, to insights, to actionable insights can be a daunting process, with no clear steps around how to progre…
 
What They Say vs What They DoIt’s often hard to spot the difference between what people say they want and what they actually do in practice. Sometimes an interview or a user test doesn’t give you the ability to see behaviours over time and in the real working environment. Journal studies can reveal these truths really well, so why don’t they get us…
 
A Stakeholders Point of View on Engaging in ResearchResearchers often struggle to engage stakeholders in research. As someone who has been a stakeholder myself, I also want to be engaged in the research so I can use it as an input to make design decisions. If both parties have this common goal, why is stakeholder engagement such a challenge? In thi…
 
How To Design Your Own “Empathy Walk” (and make your stakeholders live your research findings)What can you make your audience experience in 30 minutes? Try being a single mum in subsidized housing in Chicago and see what kind of decisions you have to make to avoid homelessness. Or be a maize farmer in rural Zambia, anxious for the annual harvest, a…
 
Creating Impact through the Research JourneyThese days, researchers can’t share a report or presentation and expect their research to have an impact within teams. Researchers need to make sure that they’re able to take their teams along the journey of research to help their colleagues understand and get buy-in for research outcomes. However, this c…
 
Reporting your User Research Findings like a PsychologistOur user research findings lack gravity when they are reported poorly.Oftentimes, we negate key pieces of information or unwittingly breach ethical guidelines. Despite the various benefits of having some creative freedom, as it stands, the user research report comes in too many shapes and siz…
 
Remote Research for Business Engagement2020 has changed the way most of us will work for years to come and our ability to work remotely has empowered teams to be more connected than ever before. In this presentation, Stephanie will show you how remote technology can assist in immersing the wider business in customer research. She will talk about ho…
 
Insights from Anywhere - A guide and options for doing remote researchCOVID-19 has disrupted many things, including in-person research. We no longer have access to research facilities or labs. We can't even be in the same room as research participants. These are limitations, but limitations can lead to great moments of creativity. Just because you …
 
Trauma-Informed Design ResearchTrauma is common within society at large and is particularly prevalent amongst vulnerable populations, First Nations peoples and people with Lived Experience of mental health issues. Trauma informed practice is a strengths-based framework that supports responsiveness to the impact of trauma, enabling physical, psychol…
 
Reimagining ethnography during COVID with adults, kids and carsCovid-19 has been the catalyst for reimagining the way the ABC conduct design research. What we’ve learnt along the way (from planning, to conducting and analysing) has become grounded in our practice. Come and learn about the impact this has had on our processes, products and audience …
 
Gloves in the time of Corona - Guerrilla Testing in a PandemicHow do you get real people to test a physical prototype during a pandemic? Alana Wade and Serena Lai, user researchers at the Digital Transformation Agency, will share their personal 2020 experiences. They needed to conduct research on a government device, testing a facial recognition fe…
 
Embracing Diversity in ResearchWhat do you do when you need to work with a very specific group of people? How do you approach research for those with disabilities or from different cultures or age groups? Maybe you have to test a product with a group of young teenagers or those who aren’t quite as tech-savvy? We’ve uncovered valuable insights about…
 
Teaching an Old Dog New Tricks: Moving from Experience Design Research to Product Design ResearchThis presentation follows my journey as I take on a new role in a new organisation that has a super strong product focus. Watch as I stumble through new ideas, challenges and techniques. As I grapple with what it means to move from being an Experience D…
 
Exploring Health Sector Complexity through Design ResearchBeing adaptive in approach is key in research, especially when it comes to facing complex scenarios in an increasingly complex world. More and more, we are seeing governments and organisations opting to apply research and design-led approaches to decision making. As design researchers, it is…
 
Finding the Sweet Spot: Leveraging Insights to Shape Strategic DirectionI work in the Australian superannuation industry – an industry which is complex, typically conservative, highly regulated and characterised by customer apathy and disengagement. We’ve been striving to drive customer-centric change at UniSuper for 3-4 years now, leveraging resea…
 
People, Purposes, Patterns & Problem SpaceHow can your org go deep? How can it find 1000 more opportunities to support by studying the patterns that come from people's inner thinking as they pursue their purposes? Indi will unfold a way to bring this powerful perspective to your organization.UX Australia tarafından oluşturuldu
 
So You’ve Earned a Seat at the Table. What’s Next?Over the past couple of years, “having a seat at the table” has become one of the most widely-discussed topics in the research community. However, once that seat has been earned, many researchers struggle to adapt to the needs and expectations of senior leaders and stakeholders, which are typically …
 
Sociolinguistics, Design Research, and You: How to Languate GooderJoin me to explore the intersection of sociolinguistics - that is, how and why we talk the way we do - and design research. Learn how applying core concepts from sociolinguistics can improve the way you conduct your work. Have you ever thought about...How the way you sound, and the w…
 
In this talk, I’ll introduce design researchers to concepts that will help them grow their confidence in working quantitatively. I’ll show that even people who think they’re “bad at maths” already think quantitatively. I’ll give some basic criteria that quantitatively inexperienced design researchers can use to judge the quality and usefulness of n…
 
Ben Kraal is the last Design Research presenter to join Steve on the UX Australia podcast, chatting about his upcoming presentation 'Maths for Design Researchers'. Register a ticket to catch Bens presentation at the online conference this week https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399Dr Ben Kraal is a Director of Exp…
 
Presenting 'Remote Research for Business Engagement' at Design Research this week, Steve is joined by ANZ's Design Research Manager Stephanie Lamont. Register a ticket to the online conference via Eventbrite https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399Steph Lamont is an experienced customer strategist and research profe…
 
On the latest episode Steve is joined by Ruth Ellison and Michelle Pickrell to chat about their upcoming presentation 'A Framework for Creating Actionable Insights'. Catch the presentation at Design Research 2021, tickets are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399Ruth Ellison is an experienced user r…
 
Joining us from Canada, Design Research 2021 presenter Lauren Isaacson joins the podcast to chat about her upcoming presentation 'Insights from Anywhere - A guide and options for doing remote research'. Design Research 2021 will run entirely online from March 17 - 19 and tickets are available now https://www.eventbrite.com.au/e/design-research-2021…
 
Presenting "Get your hands dirty: Gaining the trust of hard to reach users" at Design Research 2021, Orica's Katrina Ryl and Roland Wimbush join the UX Australia podcast to chat their experiences working with the mining and construction industry. Tickets to the virtual conference are available now https://www.eventbrite.com.au/e/design-research-202…
 
Ahead of the online conference next month, Design Research keynote Indi Young joins Steve on the UX Australia podcast. Indi will kick off Design Research 2021 with her presentation "People, Purposes, Patterns & Problem Space". Tickets to the virtual conference are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-1231103593…
 
Joining us from Oakland California, Gretchen consults with clients to inform their product strategy and improve team collaboration skills. Her book, Mastering Collaboration is a handbook to help teams work better together. She spent the first part of her career in design consulting for firms like frog design, Cooper, and LUNAR. Recently, she was He…
 
Margot Bloomstein is one of the leading voices in the content strategy industry. She is the author of "Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap" and "Content Strategy at Work: Real-World Stories to Strengthen Every Interactive Project" and the principal of Appropriate, Inc., a brand and content strategy consultanc…
 
Putting people at the heart of a service transformation which drives scale and lasting value.Design can be a powerful tool for traditionally conservative spaces like Mergers and Acquisitions. This is a story about how we took a strategic design approach to bring together three very different companies and align them on a shared, people centred valu…
 
“User research is just having a chat with someone, anyone can do it!”How many times have you heard this before? If you are a researcher and someone said this to you, you probably felt undermined and frustrated. If you were the one that had said this, then even more reason for you to come to our talk on the 10 things NOT to say to user researchers. …
 
Significantly increase engagement in your UX workshops by applying Self Determination TheoryWe’ve all been there. Finally, the decision-makers are on board and in the room to participate in a high-powered workshop. Energetically, you explain the agenda, go over general housekeeping, and move onto the first activity. Instead of enthusiasm, you’re me…
 
In recent years, as technology engineering production and release cycles have sped up, user experience (UX) research practices have correspondingly become more Lean to best match those cycles. On top of that, the increasing interest in incorporating user feedback into product development keeps pushing the limit of resources that UX research teams c…
 
We're told that making assumptions is dangerous, yet in UX we make them every day. Who our users are, what they want, how they do things. With so many projects vying for our time it’s inevitable we’ll make assumptions, so how do we minimise the risks?In this session we’ll:see how a group of 19th-century philosophers promoted the use of assumptions …
 
Every design decision has the potential to include or exclude customers. Global Research emphasizes the contribution that understanding user diversity makes to informing these decisions, and thus to including as many people as possible. User diversity covers variation in capabilities, needs and aspirations. I will discuss how we use Global Research…
 
In UX interviews, it can be hard to get good-quality, unbiased insights (without acting like a heartless robot). With most FMCG and entertainment products, this isn’t too hard – but what if your product is related to health and personal issues? How do you remain objective and get valuable data from a user, while still being sensitive to the issues …
 
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