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A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
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Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive ...
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In Hoteliers Survival Guide we discuss how Hotel Owners can increase direct bookings, Revenue per guest by utilising new technology and digital marketing methods. Informal chat show full of hints, tips, how to guides and interviews with hotel industry experts.
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Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.
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A weekly podcast hosted by Kiran Girija interviewing hospitality professionals and sharing actionable insights, strategies, tips on various topics including Revenue Management, Sales, Marketing, Technology, F&B, and everything that a hotelier would like to hear. Kiran is an experienced and passionate hotelier with a decade-long experience in Digital Marketing, Distribution, and Revenue Management, working with national and international brands in India, Singapore, and UAE. Views expressed ar ...
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Hoteliers Hot Topics

IHG Owners Association

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The IHG Owners Association are the most established, successful and distinctive hotel owners association in the industry. With more than six decades of experience, we know what it takes to bring about unprecedented change and achieve monumental goals.We are pleased to present to you this series of bi-monthly podcasts with the IHG Owners Association hosts, Carly Hunt and John Stuart, as we discuss “Hoteliers Hot Topics” aimed at IHG franchisees, bringing you key insights for the market throug ...
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I Meet Hotel is a podcast connecting you to the future of travel and hospitality. Our mission is to deep-dive into what matters most to our Hoteliers community. We’ll bring you weekly updates on the state of the industry, the experts who directly influence them, and delve into the issues that affect hospitality, history, and what we think the future looks like.We also want to hear from you. If there is a topic you would like to feature on one of our next episodes, email us at info@imeethotel ...
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Wondering why your hotel staff isn't sticking around? Training might be the missing link. Inadequate training can lead to overwhelmed, disengaged staff. By investing in continuous developm…
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Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference. In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed t…
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Key to Resilience and Adaptability in the Travel Industry. Brian Chappon, CEO and founder of Centered Travel Wellness, shares his journey and the creation of a digital lifestyle platform for wellness-focused travelers. He discusses the importance of resilience and the ability to adapt in the face of challenges. Brian emphasizes the value of listeni…
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In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns. Key topics covered: The importance of integrating data from multiple sy…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Master the Art of Guest Personalization Personalization is key to unforgettable guest experiences. In this guide, “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hote…
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Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional e…
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In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology. The founders share insights on ove…
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Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting an…
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Attracting Talent: How Hotels Are Transforming Recruitment into Marketing. Summary The recruitment process in the hospitality industry is changing, and hotels need to treat it like modern marketing. Selling the destination and the dream is important in attracting potential employees. The hotel’s brand story and values play a significant role in att…
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Mastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. In this episode, Sam-Erik Ruttmann interviews Summer Jelinek, a leadership expert with 20 years of hospitality experience. They discuss the challenges of leadership, the importance of personal connections in business, and the changing landscape of the workplace. Su…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Transform Your Hotel’s Brand with Consistent Messaging! Is your hotel struggling with inconsistent branding? Learn how to synchronize your verbal and visual elements to create a seamless g…
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In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller. The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processe…
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In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities. In this episode, you'll learn: The evo…
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In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication. The conversation covers emerging trends in hospitality communication, …
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In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concl…
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Why Blue Zone Retreats Work – discussion with Celine Vadam, Head of Retreats. In this episode, Sam-Erik Rutmann discusses Blue Zone retreats with Celine Vadam, the founder and CEO of a wellbeing concept consultancy WE(i)Think. We explore the uniqueness of Blue Zone retreats, the proliferation of wellness retreats in the market, and the importance o…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Create a Seamless Guest Experience with Consistent Branding Consistency in your hotel's branding is key to creating unforgettable guest experiences. This video explores how to align your b…
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Hotel Marketing Mastery: Insider Tips to Skyrocket Your Room Bookings! In this episode, Brandon Leibowitz, the founder of SEO Optimizer, shares insights on digital marketing for the hotel industry. The conversation covers search engine optimization, content marketing, social media marketing, pay-per-click advertising, email marketing, analytics, co…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Visual storytelling is a powerful tool in hotel marketing. Use high-quality images and videos to showcase your hotel’s unique features and connect with guests on an emotional level. From b…
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In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies. They also tackle important…
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In this episode, Steve Anderson, an expert and author of The Bezos Letters, discusses examples of the principles of growing a business like Amazon. He shares insights on customer obsession, day-one mentality, high-velocity decision-making, and more. The conversation also delves into applying these principles in the hospitality industry and the impa…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Is your hotel struggling to compete with large chains? Learn how to stand out with our proven strategies. Engage on review sites, offer exclusive packages, and optimize your online presenc…
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Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leade…
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Bridging Finance, Hospitality, and Podcasting, discussion with Jelani Millard, founder of The Wapechi Collection. In this episode, Sam-Erik Ruttmann interviews Jelani Millard, a professional risk analyst, podcaster, and hospitality enthusiast. We discuss Jelani Millard’s background, travel experiences, involvement in hospitality, and the Wepachi Co…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ In the competitive world of hospitality, a consistent message can set your hotel apart. This video offers actionable tips for ensuring your messaging is uniform across all platforms. From …
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The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers. In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fas…
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From Self-Doubt to Self-Trust: A Blueprint for Entrepreneurial Triumph! In this episode, I discuss with Dawn Ledet, a certified life coach and self-trust expert. Dawn shares her professional journey from working in the hospitality industry to becoming a life coach. She explains the role and responsibility of a life coach and self-trust expert, high…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Discover how to make your independent hotel stand out in a crowded market. Find practical strategies to leverage your unique story and local culture. Learn from real-life examples like a C…
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Providing next-level experiences is more important than ever in the Hospitality Industry. In this episode, we focus on experiential hospitality and unique stays with Ben Wolff. Ben is co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country. His experiential hospitality firm Oasi develops and manages a portfolio of landsca…
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Why we cannot ignore Blue Economy, discussion with Ms. Josianne Cutajar. TSHS-0077 Ms. Josianne Cutajar is a Maltese (Gozitan) politician elected as a Member of the European Parliament in 2019, the youngest person to represent Malta in the European Parliament. She discusses her professional journey, the unique attractions of Gozo, and the importanc…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Discover the transformative power of dynamic communication in the hospitality industry. Enhance guest satisfaction, improve staff interactions, and see your repeat business grow! Join us a…
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Hospitality Hot Topics - May 2024 Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024. This month's hot topics include: The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of California Rising prices for luxury…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Elevate your hotel's service with impeccable communication! 🌟 Our latest episode guides you through the non-negotiable grammar rules that can make or break guest experiences. Learn how to …
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Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal. Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, proc…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 Discover the transformative power of active voice in your hotel's guest communications! Learn how to engage more personally with your guests, leading to increased satisfaction and loyalt…
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Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond li…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Are you making these communication mistakes in your hotel? 🚫 Find out how embracing the 'Simplicity Principle' can change the game for your guest interactions. #HotelCommunication #HotelCo…
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Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, complianc…
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Why Every Gravel Bike Ride in Finland is a Tiny Holiday! In this episode, Sam-Erik Ruttmann interviews Sari Puumala, the founder of PK & Company, about the growing trend of travel by biking, specifically gravel biking. Sari shares her passion for outdoor activities and how she got into endurance sports like triathlon. We discuss the popularity of g…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Negative feedback? No problem! 🛠️ See it as a chance to shine and show your dedication to guest satisfaction. #Guests Experience #HotelCommunication #EffectiveHotelCommunication #Hospitali…
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Jennifer Barnwell is an advocate for independent hotels. As President of Curator Hotel & Resort Collection, she offers independents the opportunity to harness the power of scale and access cost savings through vendor negotiations, ultimately helping them stay independent and be more profitable. She discusses the challenges and opportunities for ind…
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In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover: International Hospitality Institute Awards Hilton Acquiring Sydell Group Blackstone Pouncing on Hotel Real Estate State of the Union - April Summer Demand for US Hotels Tropicana Las V…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Negative feedback? No problem! 🛠️ See it as a chance to shine and show your dedication to guest satisfaction. #ContinuousImprovement #GuestExperience #BnBExcellence #Strategic Communicatio…
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With hospitality students graduating with skills that can be applied to other industries with better salaries and work-life balance, how will the industry retain its top-tier talent? As Dean of Hotel Institute Montreux and Assistant Dean of Swiss Hotel Management School, Claire Jollain has direct contact with future hospitality professionals and sh…
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The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast. Nick puts the …
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Clarity is king! Simple, straightforward communication is the secret to guest satisfaction. 🏆 #ClearCommunication #GuestJoy #HospitalitySecrets" Image prompt: A clear and engaging infograp…
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When was the last time you spent the night camping? As Global Director of Partnerships at Hipcamp with over 15 years of experience in the outdoor hospitality and tech industry, Kristen Vasan is dedicated to getting travelers to experience nature as a way of promoting environmental stewardship. She shares her transition from working in New York City…
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Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for devel…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Authority and empathy are the dual pillars of successful hotel management. Learn strategies to integrate these essential qualities and elevate your hotel's service standard. Listen to our …
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As someone who joined the hospitality industry right after high school, lecturer Julia Krebs has deep passion, understanding, and experience in the field that she draws from to connect with students at Les Roches International School of Hotel Management. She emphasizes the importance of inspiring young adults to choose a career in hospitality and d…
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