Hosted by Dan Tomaszewski, The Powered Services Pro podcast is your high-voltage source for all the cutting-edge trends and electrifying information you need to supercharge your MSP. Plug into vital industry strategies and insights while diving into the hottest topics shaping the channel—whether it's tapping into new markets, leveraging advanced tools, or adopting forward-thinking strategies. Tune in to power up your MSP!
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BrightGauge is a business intelligence tool focused on the IT Service Provider and MSP industry. Using our SaaS platform, Service Providers can generate customizable performance reports and dashboards based on their own unique data sources. No more logging in and out, toggling windows or juggling multiple platforms - BrightGauge eliminates the data silo so you can save precious time and energy. We integrate with ConnectWise, QuickBooks, ConnectWise Hosted, Autotask, Kaseya, LabTech, Tigerpaw ...
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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
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Channel Futures is a leading source of analysis, commentary, research, market insight, information and news in the technology and telecommunications space. The Coffee with Craig and James podcast features interviews with big names in the indirect sales channel, along with a unique brand of humor thrown in.
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Your anything goes security podcast presented to you by Black Lantern Security
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The RocketMSP Podcast, formerly known as MSP Webinars, is a comprehensive platform that caters to Managed Service Providers (MSPs) and the IT community. Hosted by Steve Taylor, a seasoned IT professional, the podcast serves as a knowledge exchange hub, offering a wealth of industry insights, best practices, and innovative solutions. Each episode features interviews and conversations with MSP business owners, channel vendors, and other noteworthy figures in the IT space. The podcast aims to p ...
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The Ransomware Files podcast tells the harrowing stories of technology experts who have fought back against ransomware, which is one of the greatest crime waves the internet has ever seen. It features in-the-trenches stories about how organisations recovered and frank human reflections from those who have faced file-encrypting malware, a potent weapon used by high-tech criminals.
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Ransomware, CyberSecurity & Information Security Hackers, State Actors, OH MY! Ransomware Battleground hosts, Syya Yasotornrat and Poul Frederiksen investigate the highly topical attacks that Ransomware and its ilk are ravaging organizations big and small today. If you are a business or IT leader, you can enjoy a digestible conversation to stay on top of the attacks that your organization is always under potential threat. It can get technical, but we're here to put it into laymen's terms and ...
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Inflation, IT Spending Trends, AI Challenges, and Kaseya's Free Hardware Initiative
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We dive in on the latest economic trends, focusing on rising inflation and its impact on consumer confidence. The consumer price index has seen an increase to 2.6% as of October, driven largely by persistent housing costs, which rose by 4% in October alone. Neil Kashkari, president of the Minneapolis Federal Reserve, highlights the housing sector a…
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MSP Heroes & Kaseya 365 Announcements
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This week on the Powered Services Pro podcast, we’re joined by special guest Fred Voccola, Kaseya CEO, to discuss the exciting announcements from DattoCon Miami 2024. Learn how the acquisition of SaaS Alerts and the launch of Kaseya 365 User are bound to shake things up in the industry. Tune in as we unpack what these groundbreaking updates mean fo…
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From Break-Fix to MSP Evolution: Brian Weiss on Surviving Security Incidents, Building Culture, and the Future of AI in IT
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Join Steve Taylor as he sits down with Brian Weiss, Founder & CEO of ITECH Solutions, for a compelling journey through MSP evolution, cybersecurity challenges, and technological innovation. Brian shares his transformation from a high school computer repair technician to leading a successful MSP, including weathering a major security incident that r…
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AI's Job Market Impact, Healthcare Trials, Regulatory Changes, and Global Cybersecurity Developments
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A new study reveals the significant impact of generative AI on the job market, showing a 21% decline in demand for automation-prone freelance jobs shortly after the release of ChatGPT. The research, which analyzed over 1 million job postings, indicates that writing jobs were the most affected, followed by software development and graphic design rol…
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Q3 MSP Trends: Revenue Insights, M&A Dynamics, AI Impact, and Future Predictions with Peter Kujawa
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Host Dave Sobel welcomes back Peter Kujawa from Service Leadership to discuss the latest trends in managed service provider (MSP) revenue and profitability for Q3. Peter shares insights from a new analysis that reveals a slowdown in organic managed service growth, which has been trending back to historical norms after a significant spike during the…
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Navigating Standardization vs. Customization with Ryan Morris & Luis Giraldo
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In this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with Ryan Morris of Morris Management Partners and Luis Giraldo, Chief Experience Officer at ScalePad. The conversation centers around the provocative question: Does standardization equal commoditization? As the IT channel evolves, many Managed…
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Exploring ASIO's Journey, RMM Confidence, AI's Impact, and MSP Evolution with Jeff Bishop
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Host Dave Sobel sits down with Jeff Bishop, who oversees the ASIO product line at ConnectWise. The conversation delves into the evolution of the ASIO platform, which has been a significant focus for the company. Jeff reflects on the challenges faced during the development process, particularly the decision to create an entire platform during the pa…
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Cybersecurity Threats, Microsoft Price Hikes, AI in Consulting, and Password Trends Explored
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We start focusing on the resurgence of the state-sponsored cyber espionage group Volt Typhoon. This group has been targeting critical infrastructure, particularly outdated devices like Cisco and Netgear routers, and has successfully compromised a significant percentage of these devices in a short time frame. The episode highlights the vulnerabiliti…
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AI Scaling Challenges, Market Shifts, Security Innovations, and Energy Supply Issues for Tech Firms
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Significant challenges are being faced by companies like OpenAI as they encounter scaling plateaus in developing new large language models. Host Dave Sobel notes that AI researchers are advocating for innovative training techniques that mimic human reasoning, suggesting a shift in the competitive landscape. OpenAI's latest model, O1, employs a tech…
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Managed Services Growth, PSA @ IT Nation Connect, PSA Competitors
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With a significant increase in global demand for cloud services and data security, the managed services market is expected to reach an estimated $393.02 billion by 2025. Factors contributing to this growth include the need for specialized providers to manage complex IT infrastructures and the rising trend of Bring Your Own Device (BYOD), which nece…
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Navigating Cybersecurity Gaps: MSP Challenges, CMMC Impact, & Vendor Responsibilities w/ Wayne Selk
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Wayne Selk from CompTIA joins host Dave Sobel to focus on the current state of cybersecurity and the challenges faced by Managed Service Providers (MSPs). They delve into CompTIA's recent state of cybersecurity report, which highlights a significant gap between cybersecurity investments and the outcomes achieved. This disconnect raises critical que…
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Exploring AI Solutions: Azure AI, Copilot, Data Management, and Cybersecurity with Naveen Krishnan
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In this bonus episode of the Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Naveen Krishnan, an AI architect at Microsoft. The conversation centers around the evolving landscape of artificial intelligence and its applications across various industries, including retail, financial services, and manufacturing. Nupi s…
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Exploring Identity Verification: Beyond MFA, Passkeys, Deepfakes, w/ Aaron Painter
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In this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Aaron Painter, CEO of NameTag, about the evolving landscape of identity verification in the face of emerging threats like deep fakes. The conversation begins with an exploration of traditional identity verification methods, particularly multi-fac…
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Privacy Trends, AI Partnerships, MSP Consolidation, and Risk Management Insights
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Cisco's 2024 Consumer Privacy Survey reveals a growing awareness among consumers regarding data privacy and its correlation with trust in artificial intelligence. The survey indicates that 53% of consumers are now aware of their national privacy laws, a significant increase from previous years, and 81% of these informed individuals feel their data …
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AI Adoption Challenges, Cybersecurity Threats, Kaseya on Automation, and Windows Server 2025 Launch
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The findings of a recent report highlight the challenges faced by C-suite executives regarding aging IT systems amidst a surge in AI adoption. While 90% of executives believe their technology is top-notch, nearly two-thirds acknowledge that outdated infrastructure poses significant issues, with many critical IT systems nearing the end of their life…
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US GDP Steady, Intel's Historic Loss, CompTIA's For-Profit Shift & Tech Hiring Trends
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The latest economic indicators highlight a steady U.S. GDP growth rate of 2.8% for the third quarter of 2024. This growth is supported by a notable increase in consumer spending, which rose at a 3.7% annualized rate. However, the job market shows signs of stagnation, with only 12,000 new jobs added in October, raising concerns about underlying weak…
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Exploring Neuro-AI: Merging Neuroscience w/ Generative AI for Innovation & Patents w/ A. K. Pradeep
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Host Dave Sobel engages in a fascinating discussion with Dr. A. K. Pradeep, a pioneer in the emerging field of neuro-AI. The conversation explores the intersection of neuroscience and generative AI, highlighting how insights from neuroscience can enhance the effectiveness of AI technologies in understanding consumer behavior. Dr. Pradeep emphasizes…
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Exploring AI, Employment Trends, Regulation, and the Press's Role in IT Services and MSPs
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In this episode of the Business of Tech Lounge, host Dave Sobel engages with UK-based journalist Simon Quicke, who brings a wealth of experience covering the IT channel and managed services. The discussion centers around current trends affecting IT services, particularly the impact of artificial intelligence (AI), regulatory changes, and employment…
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Cloud Earnings Surge, Microsoft Delays Recall Feature, ChatGPT Search & Voice, & AI Media Experiment
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Microsoft reported a strong fiscal first quarter for 2025, surpassing earnings expectations with a notable 33% growth in Azure revenue, driven by AI services. However, the company is facing cloud capacity constraints and has announced substantial investments to enhance data center capacity, reflecting the booming demand for AI. Despite this growth,…
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AI Truthfulness, Open Source Standards, TeamViewer & GitHub Innovations, Cisco's Partner Program
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A new study that reveals how large language models (LLMs) encode truthfulness internally. The research focused on specific response tokens that determine correctness across various models, indicating that LLMs have a structured way of representing truthfulness. This finding could lead to improved reliability in AI outputs, particularly in critical …
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CISA's Secure by Design, Delta vs. CrowdStrike, Apple AI Cloud, Kaseya's New Security Solutions
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CISA has garnered over 230 voluntary commitments from software manufacturers to adopt safer software development practices as part of the secure-by-design initiative. This initiative aims to address critical vulnerabilities, particularly those arising from memory-unsafe programming languages, which account for 60 to 70 percent of security issues. T…
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AI Governance, Right-to-Repair, Workforce Surveillance, and New Regulations
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A new U.S. AI security framework has been introduced, emphasizing the importance of innovation, compliance, and national defense. The episode highlights a playbook from the International Data Corporation that outlines the role of Chief Artificial Intelligence Officers (CAIOs) in guiding public sector agencies through the integration of AI and machi…
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Generative AI Surge, IT Spending Trends, Governance Challenges, and Market Predictions
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The episode starts with the significant impact of generative AI on IT spending, which is projected to exceed $5.3 trillion this year. A notable 35% year-over-year increase in infrastructure spending is attributed to investments in AI, with server sales expected to nearly triple from 2023 to 2028. Gartner analyst John-David Lovelock emphasizes the i…
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Exploring Shoppable Videos: Transforming B2B Sales and E-Commerce for Managed Services Providers with Eitan Koter
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In this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Eitan Koter, CEO of Vimmi, about the evolving landscape of e-commerce and the rise of shoppable video. Koder emphasizes the necessity for managed services providers and IT services companies to adapt to the changing market by integrating e-commer…
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Amazon's Office Mandate, AI Innovations, Email Security Surge, and Big Tech's Profit Challenges
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This episode delves into the ongoing remote work debate, particularly focusing on Amazon's recent mandate requiring employees to return to the office five days a week starting in 2025. This decision has sparked significant backlash, with a Newsweek study indicating that a majority of remote workers would consider resigning if forced back into the o…
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AI Project Challenges, New Tools from Stability AI & Anthropic, and Apple's Vision Pro Future Uncertain
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A recent survey by Appen reveals a drop in both the deployment of AI initiatives and their return on investment. The survey indicates that the mean percentage of AI projects deployed has fallen from 55.5% in 2021 to 47.4% in 2024, with significant ROI dropping from 56.7% to 47.3%. Appen attributes these declines to a lack of high-quality training d…
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Cybersecurity Trends, CMMC Compliance Rush, Shadow IT Risks, and Sustainable Energy Innovations
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A survey by Kaseya reveals that human behavior remains the primary challenge for IT professionals, with 89% citing insufficient training and poor user habits as significant issues. Phishing continues to be the top threat, affecting 58% of businesses, while the adoption of cyber insurance has surged from 27% in 2023 to 61% in 2024, indicating a grow…
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AI Adoption Challenges, FTC Subscription Rule Changes, and New Tech Innovations for Businesses
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A recent Salesforce survey reveals that while 84% of CIOs view AI as a game-changer, only 11% have fully implemented AI systems. The survey highlights a significant gap between the recognition of AI's potential and the reality of its adoption, with CIOs allocating four times more of their budgets to data initiatives than to AI projects. This priori…
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Retail Growth, AI Advancements, Cybersecurity, and New Funding in the MSP Landscape
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Host Dave Sobel discusses the current state of the U.S. economy, highlighting a 0.4% increase in retail sales for September, which counters fears of an economic slowdown. Notably, sectors such as clothing, restaurants, and pet stores saw significant spending increases, while furniture and electronics experienced declines. Sobel also references Kind…
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Exploring AI in Business Intelligence: Vectorization, LLMs, and Service Providers with Avi Perez
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In this episode of The Business of Tech, host Dave Sobel engages in a deep conversation with Avi Perez, co-founder and CTO of Pyramid Analytics, who brings over 16 years of experience in the field of artificial intelligence and business intelligence. The discussion begins with a historical perspective on the evolution of AI, particularly in the rea…
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Cybersecurity, Regulation, Liability, & Best Practices in Managed IT Services w/ Steven Cook
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Host Dave Sobel engages in a thought-provoking conversation with Steven Cook, the owner of Strategic IT Services, a managed service provider (MSP) specializing in cybersecurity. Steven shares insights into the diverse range of services his organization offers, from general technical support to cybersecurity and disaster recovery. With a focus on co…
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AI Adoption Challenges, Passkey Innovations, and Zero Trust Security in Business Strategies
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11:36
A recent MIT report revealing that 78% of businesses face challenges in AI adoption due to weak data foundations. Despite high aspirations for AI, such as enhancing efficiency and fostering innovation, only a small percentage of business leaders feel adequately prepared to engage with AI technologies. The report highlights that data governance and …
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AI Growth, Cybersecurity Challenges, and New Programs for MSPs
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A recent Accenture survey indicates that nearly two-thirds of businesses are planning to increase their investments in AI and automation over the next two years, driven by positive outcomes from existing initiatives. However, challenges such as data readiness, infrastructure, and skill shortages threaten to hinder successful AI adoption. Gartner's …
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Inflation, AI Investments, CMMC Cybersecurity, and MSP Growth Insights for Small Businesses
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A recent GoDaddy survey reveals that inflation, taxes, and housing costs are top of mind, with 93% of respondents prioritizing wage and cost inflation. The survey also indicates a shift in voting behavior among small business owners, with many anticipating a significant impact from the elections on their future. Despite economic uncertainties, a ma…
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Exploring Data Governance, AI Integration, and Self-Service Analytics with Collin Graves of North Labs
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Host Dave Sobel sits down with Collin Graves, CEO of North Labs, to delve into the critical realm of data governance and analytics. Northlabs has positioned itself as a data operations partner, akin to a data Managed Service Provider (MSP), helping organizations design, implement, and operate their data capabilities. Collin explains that their appr…
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Exploring Data Centers, AI's Hidden Costs, and the Need for Tech Regulation with Paris Marx
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In this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with technology writer Paris Marx, who brings a critical perspective on the hidden costs associated with business-to-business technology, particularly focusing on hyperscale data centers and the implications of artificial intelligence (AI). The…
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AI Growth Challenges in Tech, Healthcare, and Government: Insights on Integration and Future Trends
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12:19
Analysts from Jeffreies predict that true AI integration in smartphones, particularly with the iPhone 16, is still two to three years away, leading to a downgrade in Apple's stock rating. Despite some optimism for future AI capabilities, the episode emphasizes the need for human involvement in AI applications, especially in cybersecurity, as noted …
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Community-Building Strategies to Elevate Your MSP Brand
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Join us in this episode as we explore how Managed Service Providers (MSPs) are making a difference in their communities through engaging events like trunk or treats and holiday parades. We’ll discuss the importance of giving back to local charities and building emotional connections that reflect your business's core values. Learn how employee invol…
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Marriott's $52M Fine, Cybersecurity Warnings, and Tech Updates from Microsoft, LinkedIn, & Atlassian
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Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures, including implementing multi-factor authentication and allowing customers to request data deletion. Ho…
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Coffee with Craig & James Episode 142: IBM's Kate Woolley
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IBM just rolled out its first partner program specifically designed for managed service providers.That makes it a great time for Craig and James to catch up with IBM Ecosystem GM Kate Woolley to get not only the full scoop on the new program, but also the channel's AI opportunities with the company, its relationship with the hyperscalers, and more.…
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Hurricane Response, AI Evolution, Community Broadband, and New Tech Initiatives in IT Services
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T-Mobile and Starlink have launched a satellite texting service that will allow emergency alerts and basic texting for T-Mobile subscribers, even if they lose network connectivity. This initiative is part of a broader response to the hurricane, with over 10,000 Starlink kits being delivered to assist those affected. Sobel also highlights the growin…
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Cybersecurity Backlog, VMware Shift, Microsoft Price Hike, Apple AI Date, IT Leadership Report
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The National Institute of Standards and Technology (NIST) facces ongoing challenges regarding its backlog of security vulnerability reports. Despite some progress, NIST missed its September 30th deadline to restore processing speeds to pre-February levels, leaving over 17,000 Common Vulnerabilities and Exposures (CVEs) unprocessed. This backlog pos…
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Resilient Labor Market, IT Spending Surge, and Millennial Business Acquisitions
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The latest trends in the U.S. labor market highlight a resilient job landscape despite challenges faced by small and medium-sized businesses (SMBs). The September jobs report revealed that employers added 254,000 jobs, lowering the unemployment rate to 4.1%. However, SMBs are struggling to fill positions, with 34% of owners unable to find qualified…
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CMMC, HIPAA, Insurance, and the Future of Security Standards with Craig Petronella
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Host Dave Sobel welcomes Craig Petronella, founder of Petronella Technology Group, to discuss the evolving landscape of technology compliance and cybersecurity. With a focus on the Cybersecurity Maturity Model Certification (CMMC), Craig highlights its significance for defense industrial base contractors and its potential to streamline compliance a…
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Navigating Trends: Vendor Trust, AI Impact, Data Services, and Tech Fatigue with Carolyn April
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Dave welcomes Carolyn April, Vice President of Industry Analysis at CompTIA, for an insightful discussion on the current state of the IT service provider channel. They delve into the evolving dynamics between managed service providers (MSPs) and vendors, highlighting a surprising statistic from CompTIA's latest report: 36% of MSPs express distrust …
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AI Integration, Consulting Shifts, Tech Fatigue, and Privacy Concerns
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Kyndryl's new services aimed at facilitating the adoption of Microsoft's CoPilot within enterprises, emphasizing the importance of tailoring AI solutions to meet specific business needs. With a focus on enhancing data integrity and continuous optimization, Kyndryl's offerings, including a Co-Pilot Value Discovery Workshop, aim to help organizations…
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OpenAI $6.6B Funding, U.S. AI Fed Guidelines, and United Airlines' Data-Driven Recovery Strategies
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OpenAI has raised $6.6 billion and secured a $4 billion revolving credit line, bringing its total liquidity to over $10 billion. Despite reporting substantial revenue growth, the company anticipates a $5 billion loss this year due to high GPU costs. OpenAI is also navigating leadership changes and considering a shift to a for-profit model while mai…
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Microsoft's AI Update, OpenAI's Voice API, LiquidAI's Models, Kaseya's FedRAMP Push
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The rollout of Windows 11 version 24H2 introduces a range of AI-powered features, such as enhanced Energy Saver, improved Bluetooth LE audio support, and Wi-Fi 7 compatibility. Notably, Microsoft has integrated Rust into the Windows kernel and introduced new functionalities for its CoPilot AI, which now includes natural voice interaction and daily …
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Coffee with Craig and James Episode 141: MetTel, Low-Earth Orbit Satellites
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Low-Earth orbit satellite internet is becoming increasingly popular not only as a backup to fiber and other connectivity technology, but improvements in latency are making it the right option for some businesses, particularly in rural areas. Further consider that the future is bright for LEO satellites.Craig and James wanted to learn more about the…
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OpenAI Leadership Changes, Hugging Face Growth, Microsoft AI Adjustments, and Google Protocol Updates
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Mira Murati, the Chief Technology Officer, along with two other executives, announced their departures amid a critical restructuring phase for the company. As OpenAI transitions from a non-profit to a for-profit benefit corporation while seeking over $100 billion in investment, Sobel highlights the potential implications of these changes on the gen…
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