En iyi The Industry Is Watching LLC podcastleri (2024)

1
Dina Belon, President, Staypineapple Interviewed by Rachel Humphrey 30:08

1d ago30:08

30:08

Dina discusses how her interest in sustainability and deep dive into it ended up being a pivotal moment in her career journey. She talks about advocating for yourself, having confidence, and seeking out mentors and allies who believe in you. Dina shares her strategies for public speaking, her personal mantra, her advice to her younger self, and why…

1
Hannah Greenberg, Chief Executive Officer, Eleven Software interviewed by Dorothy Dowling 36:52

1d ago36:52

36:52

Hannah she shares her intentional career journey, from childhood entrepreneurship and Cornell Hotel School, to consulting and private equity, and her transformative time at Berkeley Business School. Now CEO of a SaaS tech company, she reflects on leadership, learning, and mentorship.David Kong tarafından oluşturuldu

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536: Preparing for a Strong 2025 20:23

2d ago20:23

20:23

Are you ready to finish 2024 strong and set yourself up for success in 2025? In this episode, we explore seven key strategies for ending the year well, including reflecting on surprises, analyzing client feedback, and adjusting your pricing to better align with your goals. We also emphasize the importance of refining your marketing efforts and stre…

1
Dr. Michael Cheng, Dean and Professor, Chaplin School of Hospitality and Management, FIU 30:44

4d ago30:44

30:44

Dean Cheng shares his career journey and the important lessons he learned that enabled his success. We discuss the important qualities of a visionary leader, navigating a political environment and his general approach to challenges. Dean Cheng also offers advice to students, his younger self and personal empowerment.…

1
Amit Sripathi, Chief Development Officer, Wyndham Hotels & Resorts, Interviewed by Rachel Humphrey 31:58

4d ago31:58

31:58

Amit discusses his path from engineer to CDO of Wyndham with the pivotal reset and opportunities in between. He shares his leadership evolution and the skills he's focused on developing in his own leadership style. Amit also discusses the role of mentors, his style of relationship building, and why the hustle and the grind are so important in caree…

1
535: The Power of Client Feedback with Vanessa Williams 48:20

2d ago48:20

48:20

How can client feedback shape your business? Vanessa Williams, owner of Vanessa's Pet Sitting Services, shares her journey from part-time pet sitting to building a full-time business fueled by client confidence. We dive into the importance of setting boundaries, not only to maintain professionalism but also to foster trust with clients. Vanessa als…

1
534: Should You Sponsor That? 20:25

5d ago20:25

20:25

How do you decide what to sponsor? In this episode, we break down five key factors to consider when evaluating sponsorship opportunities, including alignment with your values, mission, and budget. We stress the importance of calculating both tangible and intangible returns, such as new clients, brand recognition, and networking opportunities. By tr…

1
533: Strategic Communication for Pet Sitters: Navigating Crises and Building Trust with Keema Echols and Lauren Cain 53:42

14d ago53:42

53:42

Ever wondered how your business would handle a crisis or negative review? In this episode, we dive into the world of strategic communication with experts Keema Echols and Lauren Cain of Ethel Clark Services. Together, we explore how we can navigate crises, build strong client relationships, and maintain brand consistency. Keema and Lauren share act…

1
532: Diversifying Your Client List 19:06

16d ago19:06

19:06

Are you relying too heavily on just a few clients to support your business? In this episode, we discuss the importance of diversifying your client list to build a more resilient and stable pet care business. We explore how understanding the difference between total and active clients can provide clarity, while seasonal marketing strategies and targ…

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531: Building Community Through Shelter Partnerships with Austin Tuck 59:42

21d ago59:42

59:42

Ever wondered how your pet care business could make a bigger impact on the community? In this episode, Austin Tuck, owner of Tuckered Out Dog Walking, shares how she transformed her business by partnering with a local shelter through a unique sponsorship program. Austin explains how transitioning from pet sitting to daily dog walking helped reduce …

1
530: Too Many Pet Sitters? Identifying Saturation in Your Area 28:43

23d ago28:43

28:43

Is your pet care market becoming too crowded with competitors? In this episode, we explore how to determine if your area is reaching market saturation and what it means for your business. We break down essential factors like competition with lower prices, difficulty acquiring clients, and tracking pet ownership trends. By analyzing these elements, …

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529: Giving a Crap with Erica Krupin 59:51

28d ago59:51

59:51

What does it take to run a successful dog waste removal business that goes beyond just scooping poop? In this episode, Erica Krupin, owner of Kroopin's Poopin Scoopin, shares the behind-the-scenes realities of managing her growing business. She emphasizes the importance of providing an exceptional customer experience, from building trust through re…

1
528: Stop Watching the Weather: Embracing Action Over Perfection in Business 16:29

30d ago16:29

16:29

Are you too busy watching the weather to make real progress in your business? In this episode, Collin explores how overthinking and waiting for perfect conditions can paralyze business owners, preventing us from taking action. He discusses the dangers of getting stuck in analysis, the fear of imperfection, and how to strike the right balance betwee…

1
Zack Gharib, President, Red Roof Interviewed by Rachel Humphrey 30:18

1M ago30:18

30:18

Zack discusses his journey from growing up in Lebanon to being the new President of Red Roof with various stops in between. He shares his personal mantra of 'people first' and his advice to his younger self to "trust in your path." Zack also talks about taking risks, curiosity, leadership, and the importance of attending industry conferences.…

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527: Cars and Culture with Morgan Weber 1:13:12

1M ago1:13:12

1:13:12

Ever wondered how company culture influences business decisions? In this episode, Morgan Weber, CEO and founder of Lucky Pup Adventures, shares how her commitment to a caring company culture led to providing company cars for her team. She discusses the impact this decision has on employee safety, well-being, and client trust. Morgan also delves int…

1
526: Creating Disturbances in Your Business 25:56

1M ago25:56

25:56

How do small disturbances foster growth in your business? We explore the concept of the Intermediate Disturbance Hypothesis and how it applies to creating a more adaptable and resilient business environment. By introducing intentional, small changes, we can keep our business from becoming stagnant and better prepare for unexpected shifts. We discus…

1
525: Pet Sitting From Argentina to the Netherlands with Sophie Canil 55:56

1M ago55:56

55:56

Have you ever wondered what it takes to build a pet sitting business in a foreign country? In this episode, Sophie Canil, owner of Pet Sitting by Sophie, shares her journey from Argentina to the Netherlands and how she turned her love for animals into a successful cat sitting business. She discusses the importance of setting boundaries and self-car…

1
Brian Barker, Executive Director, Alliance for Hospitality Equity and Diversity (AHED), interviewed by Lan Elliott 29:07

1M ago29:07

29:07

Brian shares advice on finding mentors, cultivating champions, and what it takes to nurture those relationships. He explains how leading with kindness is a key factor in his success and how it can help young people distinguish themselves. Brian also shares what he wishes he had learned earlier, and the advice he would give his younger self.…

1
524: Hire the Heart, Train the Skill 31:16

1M ago31:16

31:16

Have you ever struggled to find the perfect hire for your pet care business? In this episode, we dive into the importance of hiring for soft skills like empathy, communication, and adaptability, while training the technical aspects later. We discuss the value of a multi-stage hiring process to thoroughly vet candidates and ensure they fit your comp…

1
Susan Barry, President & Queen Bee, Hive Marketing, interviewed by Lan Elliott 34:38

2M ago34:38

34:38

An entrepreneur by nature, Susan delves into how she approaches risk and why her tolerance for risk is getting higher. She shares the story of how she became an expert networker at a young age, and how she creates real connections. Susan explains why problem solving is key to distinguishing oneself, and why we can’t outperform our way to equity.…

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523: From Touch to Trust: Building Better Dog Relationships with Garrett Stevens 1:00:40

2M ago1:00:40

1:00:40

What are the silent ways dogs communicate with us? In this episode, Garrett Stevens, owner of Stevens Family Kennels and Dog Language Center, dives into the four pillars of dog language: touch, space, movement, and energy. He emphasizes the importance of non-verbal communication in understanding and managing canine behavior. Garrett also shares pra…

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522: FINCEN and Florida 16:57

2M ago16:57

16:57

Are you ready to comply with the latest FINCEN regulations that impact your pet care business? In this episode, we break down the new Beneficial Ownership Information reporting requirements and why they're crucial for staying on the right side of the law. We also explore how Florida's regional pet care groups are leading the way in building strong …

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521: Boosting Profits with Better Bookkeeping with Lindsey Roberts 52:22

2M ago52:22

52:22

Are you leaving money on the table by not tracking your expenses effectively? In this episode, Lindsey Roberts of Harquin Bookkeeping shares expert advice on how proper bookkeeping can boost your profits and improve your decision-making. We explore key tax deductions that many small business owners overlook, the importance of consistent record-keep…

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520: Finding Opportunities in a Changing Economy 18:16

2M ago18:16

18:16

Have you ever attended an economic outlook presentation? In this episode, we share insights from a recent local presentation that highlighted key economic trends affecting pet care businesses. We discuss how inflation is increasing price sensitivity among clients, making efficiency and added value services crucial. We also emphasize the importance …

1
Jim Burba, Co-Founder, Burba Hayes LLC, Burba Hotel Network (BHN), interviewed by David Kong 28:50

2M ago28:50

28:50

Jim Burba, well known co-founder of Burba Hotel Network (BHN) and former producer of ALIS, HICAP and other industry investment shows shares his career journey and credits mentors such as Tony Marshall, Bob Hazzard and his partner Bob Hayes for their inspiration and encouragement for co-founding BHN and Burba Hayes. He offers tips from his book ‘Sma…

1
519: From Keywords to Community: Building Better SEO for Pet Care with Mikaela Vargas 59:15

2M ago59:15

59:15

How can pet businesses stand out in an increasingly competitive digital landscape? In this episode, Mikaela Vargas, owner of Pet Marketing Unleashed, dives into the world of SEO and how pet care professionals can use it to grow their businesses. She emphasizes the importance of writing organically and using firsthand experience to create content th…

1
Zach Demuth, Global Head of Hotels Research, JLL Interviewed by Rachel Humphrey 30:47

2M ago30:47

30:47

Zach shares his experiences with imposter syndrome and find out whether he's a risk taker or risk averse. He discusses his strategies for public speaking, how his curiosity drives him, and how he tries to combine his career and personal life in ways that provide him balance. Zach talks about his mentors, his mentoring, and his advice to his younger…

1
518: Pulling Your Punches 16:48

2M ago16:48

16:48

What does it mean to pull your punches in business? In this episode, we explore the concept of strategically holding back to ensure sustainable growth and long-term success. We discuss how pacing your expansion, marketing, and client onboarding can help maintain high service quality and prevent burnout. Learn how to set realistic client expectation…

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517: Why Flexibility is Key with Korye Bradshaw 53:03

2M ago53:03

53:03

How do you successfully balance a growing pet care business with the demands of motherhood? In this episode, Korye Bradshaw, owner of Murphy and Me Pet Sitting, shares her journey of evolving her services to meet the needs of her clients while maintaining a strong focus on her family. She discusses the importance of vetting and selecting the right …

1
516: Elevating Your Pet Care Business: From Basics to Differentiators 22:06

2M ago22:06

22:06

What does it mean to elevate your pet care business beyond the basics? In this episode, we explore how to transform essential services into exceptional experiences that set your business apart in a crowded market. We discuss the importance of mastering the fundamentals, like communication and reliability, before layering on unique offerings that tr…

1
Heather Balsley, Chief Commercial & Marketing Officer, IHG Hotels & Resorts, interviewed by Lan Elliott 35:04

3M ago35:04

35:04

Heather shares how her love for solving big, complex problems has led her to spearhead transformative initiatives within IHG, and she describes how she navigates cross-functional, multi-year challenges. She explains why having champions is critical the more senior you become, why public speaking is important, and how she crafts presentations that a…

1
Jolyon Bulley, CEO, Americas & Group Transformation Lead, Luxury & Lifestyle, IHG Hotels & Resorts 32:59

3M ago32:59

32:59

Jolyon Bulley shares the ways in which working internationally has shaped his career and the role one particular mentor/champion had on his path. He discusses why it's important to not underestimate yourself, have courage, and develop others around you. Jolyon talks about his evolution in thinking about work life balance, why and how he has develop…

1
515: The Power of Membership Models in Pet Care with Traci Bisson 57:31

3M ago57:31

57:31

Have you ever wondered how to create a thriving community for pet owners while running a successful business? Traci Bisson, founder of Golden Dog Adventure Company and Start a Dog Walking Club, shares how she transitioned from a corporate marketing job to founding a professional pet sitting company and eventually Golden Dog Adventure Company, which…

1
514: The Tech Revolution in Pet Care 20:58

3M ago20:58

20:58

How are you using technology in your business? Technology continues to evolve, profoundly impacting the pet care industry. Staying adaptable is essential for integrating new tools like online booking systems, GPS tracking, and smart pet feeders, which enhance our services and client transparency. Beyond using technology in our business, we must gui…

1
Sima Patel, CEO, Ridgemont Hospitality interviewed by Rachel Humphrey 28:18

3M ago28:18

28:18

Sima shares how the hospitality industry chose her, how her board service has propelled her career, and the biggest leadership lessons she's learned along the way. She talks about how she unwinds and how she overcomes self doubt through leaning in on her own experiences. She discusses how she has learned the most through "doing" but has also develo…

1
Aik Hong Tan, Chief Investment Officer, Hotel Equities & Founding Principal, Greenwood Hospitality Group, interviewed by Lan Elliott 32:16

3M ago32:16

32:16

Aik Hong shares the key leadership skill he identified early on and the significant learnings he gleaned navigating downturns. Following a successful career in Asia, he describes how he established himself in the U.S., then launched a new company. He describes 3 keys to building high performing teams and the Churchill quote he keeps in mind when in…

1
513: Navigating Client Expectations with Heather Scott 1:00:44

3M ago1:00:44

1:00:44

Are clients' expectations driving your pet care business to the brink? In this episode, Heather Scott, owner of Heather’s Pet Care, delves into the challenges of managing unrealistic client demands and the impact Covid lockdowns continues to have on their expectations. She shares her journey of phasing out overnight services due to financial and le…

1
Delphine Millot, SVP for Advocacy and Sustainability, GBTA interviewed by D Dowling 34:07

3M ago34:07

34:07

Delphine Millot, SVP of GBTA, she shares her thoughts on how to effectively power and advance your career. Delphine discusses her commitment to continuous learning and growth, her proactive approach to taking on diverse assignments, and her investment in education as an adult learner.David Kong tarafından oluşturuldu

1
What is the role of a CISO (Chief Information Security Officer)? - Melanie Ensign - Bonus 17:28

3M ago17:28

17:28

Host Kevin Riggle interviews Melanie Ensign, former Global Head of Security, Privacy, & Engineering Communications for Uber, about what the role of a CISO (Chief Information Security Officer) is. (Hint: It's not being the smartest security person in the room.) Bonus episode from https://warstories.criticalpoint.tv/episodes/the-reporter-called-her-c…

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512: The State of Job Sharing 20:10

3M ago20:10

20:10

Have you seen an increase in requests to job share? In this episode, we delve into the increasingly common practice of job sharing, where multiple caregivers collaborate on a pet's care. We discuss the reasons behind this trend, such as more pet sitters entering the market and clients seeking cost-effective solutions. We also highlight the challeng…

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511: From Numbers to Strategy with Anne-Marie Kaden 59:24

3M ago59:24

59:24

How do you navigate the financial uncertainties of running a business? Anne-Marie Kaden, from Tiny Paws Bookkeeping highlights the importance of regularly monitoring financial health and utilizing key performance indicators (KPIs) to ensure your business adapts and thrives in changing markets. She emphasizes managing labor costs effectively, planni…

1
Jonathon S. Zink, Chief Operating Officer, The BHN Group interviewed by Rachel Humphrey 30:17

3M ago30:17

30:17

Jonathon shares what he's learned from living all over the world. He talks about how several company mottos have, in ways, evolved into his own personal mantra. Jonathon also discusses how running is an important part of his business travel experience, he relies on his network to keep growing and learning, he perceives taking risks and tackling cha…

1
510: Leading and Managing: Balancing Roles in Your Pet Business 23:16

3M ago23:16

23:16

Are you balancing the roles of leader and manager in your pet business effectively? In this episode, we delve into the distinct yet overlapping responsibilities of leadership and management. Leaders set clear visions, inspire their teams, and embrace change, while managers ensure daily operations run smoothly by planning, organizing, and monitoring…

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509: Creating Connections with Cats with Zara Willmott 1:05:46

3M ago1:05:46

1:05:46

What’s it like running a business dedicated to cat care specifically? Zara Willmott, owner of Cat Sitter Toronto, shares her journey from cat sitter to business owner, highlighting the unique challenges and rewards of her niche. She discusses how the pandemic accelerated her transition and led to innovative operational changes that ensured both cli…

1
Brian Quinn, Chief Development Officer, Sonesta International Hotels Interviewed by Rachel Humphrey 36:47

3M ago36:47

36:47

Brian discusses why resiliency and learning to work through ambiguity are two critical leadership traits. He shares his strategies for managing business travel, balancing life, and adapting to new roles. He talks about engaging with mentors, public speaking, building networks, being active in industry associations, and what advice he'd give his you…

1
Evan Frazier, President & CEO, The Advanced Leadership Institute (TALI), interviewed by Lan Elliott 33:56

3M ago33:56

33:56

Evan describes his path to leadership and how seeking broader experiences led him to found his nonprofit, TALI, which is focused on cultivating black executive leadership. He shares why those aspiring to leadership roles need to develop their financial skills, how to distinguish oneself today, and the Frazier Formula for Success.…

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He Won George Hotz's Money - Andrey Petrov 58:57

3M ago58:57

58:57

Host Kevin Riggle interviews Andrey Petrov about three different incidents he was involved with: A programming mistake in high school that filled its alumni's email inboxes, a Twitter analytics site he built that got co-opted as part of a phishing scam, and how he won a bug bounty on the Ethereum blockchain rollup prototype developed by superstar h…

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508: From I to We, Fears of Growing A Team 22:21

3M ago22:21

22:21

What fears do you have about hiring employees? Many business owners find themselves needing to hire to achieve a better balance, grow their business, or both. However, several fears can prevent them from moving forward. Today, we share the three biggest fears and challenges associated with hiring employees and how to overcome them. It all comes dow…

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507: Hospitality and Heart with Ken Botts 1:00:26

3M ago1:00:26

1:00:26

Does hospitality translate from restaurants to pet care? Ken Botts, owner of Creekside Critters Pet Sitters, shares his journey into the world of pet care. He discusses the importance of community engagement, effective hiring practices, and the parallels between providing excellent service in restaurants and pet sitting. Ken emphasizes the role of …

1
Antonia Sisti, President & Executive Producer, GO Productions 28:56

4M ago28:56

28:56

Antonia Sisti, the founder, owner, and president of Go Productions, shares her journey of building her company and offers valuable advice to aspiring entrepreneurs. In our conversation, she emphasizes the importance of taking risks and details her approach to overcoming challenges, drawing strength and resilience to prevail over setbacks. Antonia p…

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