Building Trust in Tech: Lessons from Trustpilot’s Chief Trust Officer, Anoop Joshi

Lessons I Learned in Law

In this episode of Lessons I Learned in Law, Scott Brown is joined by Anoop Joshi, Chief Trust Officer at Trustpilot. Anoop's unique career journey from private practice to leading trust, transparency, and legal operations for one of the world’s leading review platforms offers insights for any lawyer looking to break new ground. With a background that blends law, tech, and business, Anoop shares the key lessons that have shaped his approach to legal practice, leadership, and career growth.

Listen in as Anoop discusses:

• Why project management is a powerful skill for any in-house lawyer, and his approach to making complex projects succeed.
• The importance of broadening one’s perspective and looking beyond traditional legal disciplines.
• The value of defining and sticking to personal principles, even when navigating the complex intersection of law and ethics in tech.

Whether you're curious about the evolving role of legal leadership in the digital age or seeking practical advice on career management, Anoop's journey is filled with valuable takeaways for any legal professional.

Key Takeaways:

1. Project Management as a Career Supercharger: Anoop shares how developing project management skills can set lawyers apart in in-house roles and why empathy and understanding stakeholder needs are vital.
2. Keep Your Eyes on the Horizon: The impact of exposure to various disciplines is a recurring theme, as Anoop reflects on how his non-traditional career path has shaped his approach to law.
3. Stick to Your Principles: Learn why Anoop believes defining and adhering to personal values and professional "red lines" is essential, particularly in high-stakes roles that blend legal and ethical considerations.
4. Bringing Tech to Law: From his days in software engineering to leading Trustpilot’s legal operations, Anoop discusses the benefit of blending tech with legal for greater impact.
5. The Chief Trust Officer Role: Dive into what it means to head up trust and transparency for a platform like Trustpilot, managing everything from content integrity to compliance.

Links Mentioned in the Episode:

• Connect with Anoop Joshi on LinkedIn
• The Personal MBA by Josh Kaufman
• Lex Fridman Podcast