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Unlocking the Practical Power of AI to Drive Enterprise Innovation with Grainger CTO Jonny LeRoy
Manage episode 443172766 series 3387068
On the 45th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Jonny LeRoy, CTO of Grainger. Grainger is a Fortune 500 industrial supply company, ensuring seamless operations for a broad range of customers, from hospitals to manufacturing plants and everything in between. With over $16 billion of annual revenue and 26,000 employees, the company provides over 30 million products to support its four and a half million customers. In this conversation, Jonny shares his thoughts on how AI transforms operations at Grainger, quick wins for AI applications in the enterprise, and realistic expectations around today’s AI capabilities.
Quick hits from Jonny:
On AI’s transformative potential: “We’ve got 2 million SKUs in our Grainger brand and 30 million products across the whole portfolio. AI helps us match the right product to the right customer, and that's where it starts to get really powerful.”
On the importance of continuous improvement: “It’s all about solving small problems, one by one. That’s how you unlock AI’s potential—not by waiting for the perfect solution, but by making progress now.”
On AI’s ability to improve the customer experience: “A lot of the customer software we're building is to empower, whether it's our merchandising agents or customer intelligence people, to do their work that drives the business, but produces better data. That data then feeds into potential machine learning AI systems. We can put that into motion, get that in front of customers, and improve that data feedback. We understand the direction we're going, and that's not changing. Understand products, understand customers, bring them together super easily.”
Recent Book Recommendation: Zen and the Art of Motorcycle Maintenance by Robert M. Pirsig
--
Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.
Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/
Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.
48 bölüm
Manage episode 443172766 series 3387068
On the 45th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Jonny LeRoy, CTO of Grainger. Grainger is a Fortune 500 industrial supply company, ensuring seamless operations for a broad range of customers, from hospitals to manufacturing plants and everything in between. With over $16 billion of annual revenue and 26,000 employees, the company provides over 30 million products to support its four and a half million customers. In this conversation, Jonny shares his thoughts on how AI transforms operations at Grainger, quick wins for AI applications in the enterprise, and realistic expectations around today’s AI capabilities.
Quick hits from Jonny:
On AI’s transformative potential: “We’ve got 2 million SKUs in our Grainger brand and 30 million products across the whole portfolio. AI helps us match the right product to the right customer, and that's where it starts to get really powerful.”
On the importance of continuous improvement: “It’s all about solving small problems, one by one. That’s how you unlock AI’s potential—not by waiting for the perfect solution, but by making progress now.”
On AI’s ability to improve the customer experience: “A lot of the customer software we're building is to empower, whether it's our merchandising agents or customer intelligence people, to do their work that drives the business, but produces better data. That data then feeds into potential machine learning AI systems. We can put that into motion, get that in front of customers, and improve that data feedback. We understand the direction we're going, and that's not changing. Understand products, understand customers, bring them together super easily.”
Recent Book Recommendation: Zen and the Art of Motorcycle Maintenance by Robert M. Pirsig
--
Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.
Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/
Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.
48 bölüm
Tüm bölümler
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1 Innovation at the Edge: How AI Transforms the Enterprise with Bain Global CIO & CTO Ramesh Razdan 30:10
1 Inside TransUnion's AI Evolution with CIO Munir Hafez 27:22
1 Unlocking the Practical Power of AI to Drive Enterprise Innovation with Grainger CTO Jonny LeRoy 29:57
1 From Noise to Signal: How AI is Shaping the Future of IT with Cloudflare CIO Mike Hamilton 27:45
1 How AI is Revolutionizing Digital Marketing with Intuit Mailchimp SVP & CTO Jack Tam 21:53
1 Enlightening the Future of AI and Photonics with Excelitas Technologies EVP & CIO Amit Shah 31:14
1 Transforming Retail Through AI with Former Giant Eagle EVP & CIO Kirk Ball 28:15
1 Supercharging Enterprise Operations with AI with Lexmark Global CTO & CIO Vishal Gupta 25:24
1 Empowering Teams Through AI Skills Enablement with LexisNexis Chief Information Officer Reena Tiwari 25:26
1 AI and the Future of Insurance with Travelers EVP and Chief Technology & Operations Officer Mojgan Lefebvre 23:49
1 Empowering Your Enterprise Through Generative AI with Asana CIO Saket Srivastava 28:25
1 Leveraging AI to Transform the Future of Global Logistics with FedEx EVP & CIO Rob Carter 29:53
1 The Road Ahead: Pioneering the Future of Mobility with Goodyear SVP of Global Operations and CTO Chris Helsel 30:56
1 How to Train Your Generative AI with Priceline CTO Marty Brodbeck 32:17
1 Understanding AI and Customer Success with Gainsight CIO Karl Mosgofian 28:45
1 Revolutionizing Business Operations With AI and Automation with PagerDuty CIO Eric Johnson 27:31
1 Unlocking Immersive Realities Through AI with Matterport CIO Pranab Sinha 23:11
1 Technology Innovations in the Clothing Industry with Former H&M CTO Alan Boehme 26:40
1 Navigating the Transformational Shift to AI With Former Snowflake CEO and Microsoft President Bob Muglia 26:43
1 A Holistic Approach to AI with Former Xerox CTO and PARC CEO Naresh Shanker 31:42
1 Using AI To Transform Manufacturing Processes with The Heico Companies EVP & CIO Tom Gerdes 26:00
1 The AI Playbook with Databricks CIO Naveen Zutshi 31:28
1 How AI Fuels the Future of Work with Cisco VP of Business Strategy Paul Chapman 18:11
1 The Power of AI at Wyndham Hotels & Resorts with EVP & CIO Scott Strickland 29:11
1 How AI Will Transform Healthcare with Teladoc Health Chief Innovation Officer, EVP of R&D and Technology Claus Torp Jensen 29:52
1 The Future of Commercial Real Estate with CBRE Chief Digital and Technology Officer Sandeep Davé 26:29
1 Automating the Enterprise and the Future of AI with Workato CIO Carter Busse 23:34
1 Being an Early Advocate for Innovation with Former AstraZeneca CIO David Smoley 25:32
1 Leveraging Data to Optimize the Business with Corsair CIO Tom Cullen 27:54
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