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How to Deal with Unhappy Customers
Manage episode 431557983 series 3311349
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We’ve all had those shitty phone calls, right Name?
When they hang up, you feel bloody awful.
The customer called, unhappy with the job.
Your stomach sinks as you process what just happened.
They said it’s not up to standard...
Not what they were promised...
They’re disappointed and angry, and it’s all your fault.
They want you to fix it.
Now.
You’re totally gutted.
You worked hard on this project.
Take pride in your work.
You want to leave your customers happy.
But fixing it’s gonna cost you money.
Take up your team’s time.
You’ve already moved on to the next job…
Of course, you want to put it right.
But how?
To find out, catch my latest training video where Phil and I deep dive into customer complaints.
WHAT YOU’LL GAIN FROM LISTENING TO TODAY’S PODCAST:
- How to Turn an Angry Customer into a Happy One
- Simple Ways to Keep Your Business Reputation Strong
- 5 Steps to Turn Disasters into Opportunities
LINKS MENTIONED IN THIS EPISODE:
- Claim a Free Planning Session to learn what coaching could do for your business
- Get a copy of the Profitable Tradie book
- Visit Our Website To Access More FREE Resources & Templates
Thanks for joining us this week. Want to subscribe to The Profitable Tradie Podcast? Have some feedback you’d like to share? Connect with us and leave us a review with a 5-star rating.
This podcast uses the following third-party services for analysis:
Chartable - https://chartable.com/privacy
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