Reimagining Retail in the Modern Tech Era with Mark Self

The RetailWire Podcast

What if the traditional retail shopping experience you've known is rapidly changing, influenced by technology, and the impact it's having is not just on our shopping habits, but on human interaction overall? This is the intriguing narrative we explore in a thoughtful conversation with our special guest, Mark Self, President/CEO of Vector Textiles and a seasoned technology veteran. Mark brings a unique blend of experiences in tech, sales, marketing, and business development.
This episode navigates the changing landscape of retail, how customer-clerk interactions have been replaced by self-checkouts and delivery services, and how these changes are shaping younger generations. We delve into how social media is impacting their confidence in presenting and interacting with people. Mark also shares his insightful experience mentoring high school students in technology, reminding us that mentoring is an effective way to bridge the gap between formal education and practical application.
Further into our discussion, we contemplate the value of liberal arts education in a technology-driven world, arguing for the importance of soft skills in the language of technology. We contrast our personal customer service experiences, emphasizing why well-trained staff can lead to a more immersive customer experience. Finally, we reiterate the importance of rehumanizing retail, reminding us that technology should not replace person-to-person interaction. Join us on this thought-provoking journey that redefines the traditional retail experience.
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Connect with Mark on LinkedIn: https://www.linkedin.com/in/marklself/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.
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Bölümler

1. Reimagining Retail in the Modern Tech Era with Mark Self (00:00:00)

2. Mentoring High School Students in Technology (00:00:01)

3. Technology's Impact on Human Interaction (00:18:28)

4. Value of Liberal Arts in Tech (00:28:05)

5. Enhancing Customer Service Experiences (00:37:46)