UXAUS 2020 DAY 3 Ally Tutkaluk - When UX interview questions hit too close to home…

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UX Australia tarafından hazırlanmış olup, Player FM ve topluluğumuz tarafından keşfedilmiştir. Telif hakkı Player FM'e değil, yayıncıya ait olup; yayın direkt olarak onların sunucularından gelmektedir. Abone Ol'a basarak Player FM'den takip edebilir ya da URL'yi diğer podcast uygulamalarına kopyalarak devam edebilirsiniz.
In UX interviews, it can be hard to get good-quality, unbiased insights (without acting like a heartless robot). With most FMCG and entertainment products, this isn’t too hard – but what if your product is related to health and personal issues? How do you remain objective and get valuable data from a user, while still being sensitive to the issues they’re going through – which you’re currently interrogating them about? The typical user story of asking participants to 'imagine' they have a cancer diagnosis just won't work for some projects. This talk will cover tools and tips for running UX interviews to ensure vulnerable users are treated with dignity, respect, and empathy – while still being a source of valuable insights.

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