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8 - The Past, Present and Future of Guest Communication and Guest Experience with Olga Heuser from DialogShift
Manage episode 361547156 series 3470114
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Before, during and after their stay—how can hotels provide the best experience for their guests by harnessing the power of guest communication. In this episode of The Hotel Marketing Show, we talk with Olga Heuser, Co-founder and CEO of DialogShift about where guest communication has come from, where it's going and the common mistakes hotels make. Plus, we find out once and for all whether hotels still need a fax machine.
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20 bölüm
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