EP21 The state of GBS as we head into a recession, with Tom Bangemann

SSONext

Welcome back to SSONext! This is part 2 of an in-depth mini-series where host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management.

Tom and Barbara offer a deep dive into the state of Global Business Services (GBS), based on SSON survey data. You’ll hear details on:

✅ Why is GBS so important right now, particularly as we head into a recession?✅ The difference between shared services and GBS ✅ The emergence of “ESG” in GBS scope and responsibility✅ Organizational structures and leadership in a GBS model – and whether having a single central hub of leaders in GBS is sufficient

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you haven’t heard the first part of the conversation with Tom, you’ll find it in episode 20, where Barbara chats with him about why GBS needs to refocus on location.

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