S1E37: The Engineering Partner Creating The Amazon Of Senior Care | HT2C Podcast With Bert Fernandez

HealthTech2Care Podcast

HealthTech2Care (HT2C) Podcast featuring Pallav Saxena, CEO & Founder of myEZcare

Pallav Saxena (Guest):

🌐 Website: https://www.myezcare.com

🔗 LinkedIn: https://www.linkedin.com/in/psaxena1978

📺 YouTube: http://www.youtube.com/@myezcare8635

Bert Fernandez (Host):

🌐 HealthTech2Care: https://www.healthtech2care.com

🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez

📺 YouTube: https://www.youtube.com/@HealthTech2Care

🎙️ In this episode, Pallav Saxena shares how myEZcare went from an idea to a fully bootstrapped, modular platform that serves not only home health but also behavioral therapy, foster care, DDD, and HCBS providers. You'll hear how myEZcare's microservice architecture allows each client to run their own version, adapt to their state's requirements, and support both clinical and non-clinical workflows out of the box. Pallav also explains why his team builds nearly every piece of software and code in-house, how their Customer Advisory Board shapes the roadmap, and why they act as engineering partners rather than just software vendors.

⏱️ Timestamps:

00:00 Pallav's background in healthcare data and founding myEZcare

04:05 Bootstrapping and building all software/code in-house

06:21 Gaps in home health, community health, and senior care

09:15 Streamlining operations and replacing siloed systems

11:03 Customer Advisory Board and client-driven development

12:02 Serving multiple care settings: home health, behavioral health, foster care, DDD

15:09 Entering DDD and creating features like goal tracking & Medicaid reporting

18:49 AI for workflow automation, anomaly detection, and better care outcomes

25:30 RPM & CCM for Medicaid and Medicare populations

28:11 Solving compliance and operational challenges for clients

30:39 Inside myEZcare's custom-built virtual office

34:18 Delivering tailored solutions and deep ongoing support

37:43 How to connect with myEZcare

🔑 Highlights:

• Why Pallav bootstrapped myEZcare to keep control of product vision and community focus
• How microservices allow the platform to adapt to any care model without forcing a standard version
• Serving diverse verticals: home health, behavioral therapy, foster care, DDD, and HCBS
• Clinical vs. non-clinical workflows — and why the platform supports both
• Customer Advisory Board: how client requests feed directly into releases
• Acting as an engineering partner, not a vendor — with no-cost initial support and direct access to the team

👉 Learn more about myEZCare: https://www.myezcare.com

🔔 Subscribe to our HealthTech2Care YouTube channel for more in‐depth conversations with healthcare innovators: https://www.youtube.com/@HealthTech2Care

#HomeHealth #BehavioralTherapy #CareCoordination #EHR #HealthTech #myEZcare #HealthTech2Care