5 Customer Support Tips

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Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan tarafından hazırlanmış olup, Player FM ve topluluğumuz tarafından keşfedilmiştir. Telif hakkı Player FM'e değil, yayıncıya ait olup; yayın direkt olarak onların sunucularından gelmektedir. Abone Ol'a basarak Player FM'den takip edebilir ya da URL'yi diğer podcast uygulamalarına kopyalarak devam edebilirsiniz.

Customer support can be one of the hidden "costs" of doing web development for clients. Without a dedicated support team, the IT support role often falls to the developer or freelancer that created the project. This great investment of time can often be overlooked by web developers that are looking to create more than they are to support. In this episode, Matt and Mike discuss some tips and tricks in 5 different areas of customer support including dealing with angry clients, ensuring that you're caring for yourself during all the stress, and ensuring that you know when to walk away.

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