Manage episode 306151961 series 2809219
What is it like navigating attention and focus in an emergency situation? Nurse of 40 years and Emergency Response Coordinator at Mass General Hospital Clinic, Patricia Simpson, talks about the complexities that arose as the city of Chelsea, MA addressed diverse and urgent needs at the height of the COVID19 pandemic. She shares that the success of their response team stemmed from having Emotionally Intelligent leaders who supported complex teams through kindness and empathy.
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