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Customer satisfaction - do more, ask less
Manage episode 299165607 series 1529968
Customer satisfaction is a relatively new concept, customer dissatisfaction is ancient.
We can trace the history of poor service to a person called Nanni. The shipment of copper ore that was ordered did not arrive on time and was of poor quality.
What makes this report remarkable is that it was sent by the unhappy merchant over 3500 years ago.
Audio credit: TEDx Talks
Photo by chaitanya pillala on Unsplash
See omnystudio.com/listener for privacy information.
277 bölüm
Manage episode 299165607 series 1529968
Customer satisfaction is a relatively new concept, customer dissatisfaction is ancient.
We can trace the history of poor service to a person called Nanni. The shipment of copper ore that was ordered did not arrive on time and was of poor quality.
What makes this report remarkable is that it was sent by the unhappy merchant over 3500 years ago.
Audio credit: TEDx Talks
Photo by chaitanya pillala on Unsplash
See omnystudio.com/listener for privacy information.
277 bölüm
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