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Episode 9: Don’t Make Assumptions About What’s Happening on Your Calls
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Part 3 of 3 from a live session originally recorded on July 15, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Katlyn Eggar, the Director of Education at Quantum Assurance and host of the “Age of Indiependence” podcast about the most common misconceptions call center and sales team leaders have about what’s really going on during agent calls, and how to start building a more strategic, effective coaching program across teams.
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